Tim Dahle Nissan

The letter we wrote to our car salesman, which of course, we received no reply…
Hi Adrian,
While I love the car, and enjoyed working with you personally my overall experience with Tim Dahle is negative. After coming to an agreement on a 2^nd key with Kurt Spencer, I called to arrange a time on Friday with the parts department only to find that they were closed for New Year’s Day even though I had been told otherwise. I had a very limited window to get a second key before returning to New Mexico, which passed thanks to misinformation on Tim Dahle’s part.
I then left messages for both you and Kurt to work out the situation, neither of which were returned. I have since called to talk with Stan Foutz, however, he never answers and his voicemail appears to be constantly full. This, coupled with the rudeness of Rob Thomas, completely negate your dealership’s claim of being customer service focused. The fact of the matter is that at this point, I would probably never do business with Tim Dahle again and you can bet that I certainly won’t be recommending any dealerships under that name to my friends and family in Utah.
I am not exaggerating to say that I’ve had much better customer service and attention from seedy looking used car lots. Nothing frustrates me more than trying to make personal contact with people and receiving radio silence in response.
Since I can’t seem to get a hold of anybody, perhaps you can make sure that the right people receive this feedback. I will, of course, be leaving feedback through the normal social media channels and online in the near future.

They get two stars instead of one because they did put a lot of effort into finding the exact vehicle, exact color and features.
The instant they had my money, I was SCREWED.
The drivere mirror had a broken brace, so it jiggles and vibrates… within weeks… without having gone off road… and it was not icy roads. «We can fix that, «several hundred dollars, please»…
7 years later, 102,000 miles later, I still have not fixed it, but have «sort of» band-​aided it. I am reminded daily of how this dealer screwed me… it was obviously broken or cracked from factory, but they did not «fight for me».
Anyone can look like a hero when everything just happens to go perfectly… when something goes wrong, even minor things, that is when character (in this case LACK OF CHARACTER) is spotlighted.

So technically I have never been in this Nissan but I just want to compliment a couple of guys… not sure of their names though. Earlier this morning, I was turning at 45^th and main and I ended up getting stuck in a little ditch that was there bc of all the construction going on. I got some help from some of the guys working around there but also 2 men from the Nissan dealership ran over to help. While they walked back to get some supplies to help get my car out, we were able to get my car out. I just want to thank the 2 guys that came over to help! U guys rock!

I don’t thinks so, Tim Dahle! You approve me on a new Nissan Maxima and then you call me a week later and say, «Sorry, you actually weren’t approved-​when can you bring the car back? Seriously??? If you want to buy a car (and actually keep it!) don’t buy a car from this dealership!!!

Had a bad experience. Wrote a very detailed review. The reason I changed it was because a Manager or representative took the time to apologize regardless if they were right or wrong. To me that shows that they do care and try (I’d like to believe that).
My experience could have been a misunderstanding but regardless it was not good. So be it. I still stand by my first review in thinking that the Service department does have a good thing going.

Bad dealership. The price listed for the pre owned Altima online that I was looking at was $ 13.8k. I had financing set up previously and they wouldn’t take it unless they sold it to me for at least $ 15k. The only way you get their «e-​price» is if you go through their awful financing with rates STARTING at 5.24%. They also were only willing to give me $ 1,500 less for my trade in than the next lowest dealership I had been to. Must be hurting for some cash flow, huh Tim Dahle?
While the sales staff is polite, their back room is a joke; it’s like they didn’t even hear what I wanted. Don’t waste your time going here.

While looking for dealers and related reviews there are not many to be found on Unilocal.So I thought I would post our recent experience we had with the people over at Tim Dahle in Murray.
For the past few months we had been researching on what vehicle to purchase for our aging vehicle. It came down to either the Pilot or Pathfinder. We basically visited (5) dealerships so I now have a better perspective of which ones I would definitely go to again and ones to avoid.
Throughout the process Kyler (our sales consultant) was consistent, not hyping anything or being pushy (I do expect to be called, emailed to when working on a purchase of a vehicle). Initially after the test drive and soft chatting on the numbers we were then introduced to his manager Ed. It did not go well after meeting him, my wife actually walked out of the dealership after our conversation and said she would not come here again.
I was about to purchase the PF from another dealership when I received an email from Kyler and decided to give him a call; I came into the dealership and Ed came up to me and apologized for the way he acted the first time. For me that’s big, he’s a better man than I. I was actually taken back by this. We sat down went through the numbers on what I received from the other dealership. They came back and beat the price. I did not expect this at all. I fully expected them to say we can’t do it, which would have been fine with me.
Even working with the finance agent was the most pleasant experience I have had. Unlike the another dealership (stockton12, when we almost purchased the Pilot) they did not ask for the down payment before letting me see the APR or total out the door price.
It’s not perfect (if I could give it 4.5 stars I would) but it is one of the few dealerships that I would refer family, friends, and associates to. If anyone has questions about why we went with the pathfinder or our experiences here or at the other dealerships, shoot me a message and I’ll respond, buying a vehicle can be exhausting.

We bought the first brand new car I’ve ever owned here in 2005. Mr H. has years of experience selling cars. This is an advantage, but it can make an already grueling process longer. Having lived through many of these transactions, I can’t say the buying experience was either better or worse than most dealerships. End result is that I own a beautiful special edition Altima that I still love.
Despite Mr H’s reluctance, there was a great incentive program at the time that encouraged me to have all recommended service done here. There were days I dreaded interacting with any of the service advisors, most of whom were rude and inept. So many awful experiences too painful to reiterate.
I am happy to report the service manager Frank has turned everything around here. I wish I had taken the time to communicate my issues years ago. The advisors are now friendly, informed, and professional. Amanda has remembered me and taken great care my last 3 visits. Found out that Nissan has introduced a line of economy parts that might make a huge difference in the higher cost of coming here.

A pleasure working with these guys. Exceptional work on your vehicles and a large selection to choose from of new and used. I have owned three Nissan’s but by far the best service from Tim and his group. I wouldn’t go anywhere else in the Salt Lake Valley. Don’t learn the hard way see them first.

Don’t let his last name fool you, service from Greg Crook was hands down 10 Stars!
I’m leaving Tim Dahle tonight with a brand new 2013 Nissan Xterra Pro 4-​X for exactly what we wanted. He worked with us and got us the best price, no haggling necessary. This was the 3^rd car I’ve bought in the last 2 ½ years and it was the best experience yet.
Right off the lot Greg was friendly and attentive, he didn’t try to sell us on anything we didn’t want and he actually listened to what we were saying. I’ve never met a car salesman that listened from the beginning to end, we told him what we were able to afford and he got it for us with very little negotiation from financing. I truly appreciate this experience, this has put any and all future car salesman on a whole new level of expectation.
I also can’t leave out our very nice «finance guy» Kameron. Got us in and out, and did an awesome job selling us on all the right things and explaining the new warranty to us. I truly hope you will have the experience we had because it was THE BEST! I would recommend any of you looking to purchase a new or used car, to head down to Tim Dahle Nissan of Murray and ask for Greg Crook, you will not be disappointed!

I was very disappointed in the way this salesman treated me, I work at a car lot… & I told him i was looking in a certain price range, I don’t like when people try to up sell me for 30 minutes when the answer is NO. I wouldn’t recommend this dealership for how i was treated, I don’t give a damn how old I am… I had a co signer with an 825 credit score… & you sir lost me as a customer.

My wife and I bought a car from here almost a year ago. We chose a 2011 Sentra. Not only was Josh great to work with but when our tire was slashed a month ago he made sure they waived the labor costs. They were honest, helpful and have been friendly ever since. We almost got the car from the «other» place in Orem. They lied, added lots of fees and as I cought them when we were signing I stormed out. Josh was great. Give him a try!

Bear with me, because I need to tell the whole story.
Find your favorite dentist, walk in and ask them to pull three teeth without any pain killers. Now head on over to TD Nissan and try to buy a car. It will make the teeth pulling experience feel more like a cleaning.
We needed to get rid of a way too expensive but beautifully appointed Honda Pilot – complete with those cute family stickers on the back window. Except ours had two dads and two kids. When we were stopped at traffic lights people would take pictures. Are we really that interesting? Sadly, in this economy it was time to say goodbye to the G-​FAV (Gay Family Assault Vehicle)
Because we do some outdoor stuff, I really wanted to replace the Pilot with a used 4Runner. Our second car is a 1993 with 260,000 miles. They go forever. So, after much searching I found pretty close to the perfect vehicle at TDN. Pause here and read the top paragraph as a reminder. Ok ready?
Walk up, tell the kid (by the time this story ends, this guy quit his job.) we want to buy that 4runner. Cool. Drive it. This is my car. I’m feeling it. I’m feeling the V-​8 (Oh whatever, gas prices, this is America we have it all). I’m feeling the JBL 7.1 surround sound. I’m feeling this 4Runner. Did some checking on the internet just to see what people said about TDN. Didn’t look too promising (refer to first paragraph). There used to be 8 fake reviews on here for this dealer – deleted. But I wanted this very 4Runner.
Because of the Pilot and some other poor choices (can you say home remodel/​recession) we didn’t have such great income to debt ratio, but hey that’s why we’re trying to downgrade a bit here, right? Meet with credit guy. Think John Wayne Gacy. Credit guy says yea, no problem, take it home and we’ll finish this for you soon. Now, I may be an emotional butterball drooling all over this 4runner, but I’m not taking it till we see some numbers. He says we ain’t keepin’ the car, if it sells, it sells. I said so what do we have to do? You wanna sell a car, get us some financing. Don’t worry we know our credit is bad, we know this may be painful. Please take care of us. We wait another day.
I do some searching and find the same 4Runner advertised on Craigslist. Funny, those tires in the ad look really new, I’m thinking to myself. And I know the tires on the car need to be replaced. Go see John Wayne (I won’t use real names here to protect the guilty) who starts sweating. Looking at the pictures of HIS advertisement and listening to me tell him, these are NOT the same tires on that truck. He tells me, you won’t believe (you bet I won’t) that people come on this lot at night, see, cause we ain’t got no security and they switch out tires. And they steal spares too. Probably not even the stock spare on that 4Runner, ya see. And he has this strange kind of laugh, like he’s lying through his teeth while he’s looking you straight in the eye. I say, whatever. I want some new tires on that baby and by the way where’s my credit?
The partner goes down to talk to them, and ends up being told everything is good to go. So, while I’m driving over there, he signed the contract. But then, when he asks they say, well, we’re working on the credit. Take the car, you signed for it. I made them sign on the WE OWE paper that if this deal went south, we get our car back with nothing out of our pocket.
Over the Fourth of July, they were busy at TDN moving tires and setting up the next mark so we didn’t hear from them. Tuesday came, and went, and Wednesday, as well. Thursday, they call and say, the creditor wants rental agreements to prove secondary income and income verification. We hand them over. We don’t hear a thing. Friday, we go down AGAIN, they say they got some issues, they’re trying. We ask why did you wait for a week and a half to start working out the credit? No answer. John Wayne is out on vacation. Our salesman has quit over the holiday weekend to go sell alarms in Iowa. The credit director (looks like a famous older actor) comes and tells us, he’s got bad news. We own a house, we own one car outright, we have no late payments, we aren’t much of a credit risk, what bad news can you have?
Frankly, after I called them out on the bait-​and-​switch over the tires and the fact that we weren’t set up like another unfortunate customers who reviewed this place elsewhere, they didn’t need us anymore. I found a review where a guy ended up paying $ 800 for repairs TDN did for him while he had a car they had him take home without a credit contract. They fixed his car to sell it, then declined his credit, and told him they could sell him a Nissan. They tried that on us, but we had the WE OWE that said we wouldn’t pay a dime. We waited 40 minutes while they «found» our Pilot and brought it out to us.
The same evening the partner when to a Toyota dealer and came home with a perfectly plain Camry. I’ll never forgive him.