Murdock Hyundai of Murray

We own a new 2016 Equus and we are absolutely thrilled with this luxury car. It is funny to see «brand specific» people driving BMW’s or Mercedes that do not have half the features of our care at half the price.
Our sales team David was incredible and our service writer BOB has been a dream to deal with. On our last service we used the concierge service only available on the Equus and it is a dream. They bring me a brand new Genesis, pick up my car do my oil change then drive it back to me with a free car wash.
I admit we had some rocky times at first but BOB and the service crew stepped up to the plate and made everything perfect. the new Genesis that we had went back with a chip in the window, we noticed it the day we got it but instead of making a big deal about it they just took care of it. I have owned BMW, Mercedes, and a Lexus. I have fought my feelings to say that my Equus is flat out a better car with more luxury items and better looking but, the car speaks for itself. I can’t count the people who have approached me wanting to know what kind of car it is and when I tell them it’s a Hyundai they just laugh at me until I prove it. Ken Garff has my business because of the sales team and the service Dept. Who has gone out of their way to keep me happy and I admit I am very picky with my vehicles.
I am so excited for the new break off brand that will be called genises but is actually the Equus and above. Basically what Lexus did when they broke from Toyota, yes Lexus people you drive a Toyota. If Ken Garff keeps treating me like they have then it looks like I’m gonna be driving a new G90. Way to go Hyundai absolute luxury at a reasonable price. For all you brand specific owners out there go take this Equus for a drive and if you don’t think it’s better than the Germans, well, ya just have your head in the sand and you think that the brand makes the person. Too bad for you. Every time I pass a BMW or Mercedes they always speed up to see the car that just made there’s look just ok.
Ken Garff keep up the good work and look forward to my new G90mwhen it comes out.
sincerely
Jeff And Suzy Lemberes.

I last bought a car from a dealership in about 1980. I’ve been looking for a cheap & (I hope) reliable car for my son. (Who, knowing nothing about cars, delegated that task to me. And, since he’s been using my wheels, I had an incentive…)
So, I did the usual: looked through the listings on
. (Modern equivalent of the newspaper classifieds — and
seems to substitute for Craigslist locally.) Looked at a couple of under $ 1000 cars: not just used, but absolutely worn out. So, set my sights higher: under $ 3K. Toyotas and Hondas have legendary longevity, so initially looked for them. But many Hyundais showed up in the listings. Found that Hyundais also have a decent reputation. Moreover, a reputation as better «buys.» At least in the used market. I guess they depreciate much more quickly than the better-​known Japanese makes. Or something.
Saw a Hyundai advertised by Murdock on
, and made an appointment with Mike Pembroke to look at it. Before he showed it to me, we sat down and I told him what I was looking for: something reliable and under $ 3k. He showed me his computer inventory of cars under $ 10K, and I chose half-​a-​dozen to look at — in addition to the Hyundai I’d seen in the ad. Cars traded in and on their way to the auction, apparently.
Well, the Hyundai had a fire inside it — dash melted in one place. Stank of cigarette smoke. Didn’t bother with it. Clearly, this car was a way to lure me into the dealership to look at (and, it was hoped, buy) something else: priced «too good to be true.» (I’ve reduced my rating by one star for this bait-​and-​switch.) I note that the
ad still has this car listed at Murdock.
Big Buick and Chrysler were out: old people cars. Drove a Mazda, a Honda, and a Subaru. Liked the latter two, and drove the Sub to my mechanic for a once-​over. Some things needed work, but not many and not too expensive. Mike was very patient. Didn’t try to convince me to buy something outside of the price range that I’d given him.
I called Mike to let him know what my mechanic found, and the cost of the parts for the repairs. Negotiated a couple of hundred dollars off the asking price — which brought it down into the
«fair market value» territory. (Note that Murdock was only asking $ 1817 for the car, so we didn’t have lots of room to negotiate.) He had someone from the finance department call me to make a $ 100 deposit on the car, pending picking it up the next day. Painless.
Picking up the car took more time than I thought it should. Finance department (I was paying plastic, but all paperwork needs routing through finance.) was backed up — or, at least, that was the story. But I finally had the keys in hand and drove off.
Note that this was an «as is» car, so I expected some defects. I stopped at a tire dealer on the way home for a couple of new tires: the worn ones on the car would fail safety inspection. And I’ve ordered new brake and suspension parts that my son and I can install when they arrive.
All-​in-​all, an excellent experience. I could (maybe) have found something even cheaper and in better shape if I’d been willing to drive all over the valley looking at «by owner» cars. But my experience looking at the worn-​out cars led me to believe that much time would be wasted doing so. Murdock had at least a couple of decent cars in my price range and I think I bought the best of them.

I have purchased Sonatas from Murdock twice now. The first time was Dec 21, 2006. I remember the day not only because it was our wedding anniversary, but also because of the lengths Scott Child went to get us the best car suited for us. We had not met Scott before this.
The week before that date the weather had been vicious cold, snowy and full of miserable conditions. My sweetheart and myself pulled into Murdock quite on a whim. Luckily Scott became our salesman. He went to work immediately to provide me with all the answers, courtesies and service that would allow anyone to buy a car from him. Up to this point in my life I hated car salesmen. Scott gave me all the room I needed to feel comfortable. This is the way he does business. No wonder he is Murdock’s best salesman.
We decided on the bells and whistles we wanted. Scott presented me with the cost of the almost fully loaded car. It was so low that I wanted to know how he had arrived at the price. Scott had given us all the discounts he could find, including one from Costco. We decided to buy it and Scott headed out the door all bundled up against the elements to get our car. We mad ourselves comfortable as we waited. Time passed and I asked someone else where Scott had disappeared to. I was informed that the only car meeting our criteria was in the back of the lot next to a shed. During the last week the snow had slipped off the shed roof. The rain and below zero temperatures had encased our car ice. Scot was out there chiseling it out of the ice.
Fast forward to 2015. My bride and I were living in Little Rock Arkansas (I don’t recommend it) and were moving back to SLC. A week before we left someone rear ended our Sonata and it was totaled. We had planned to drive it for at least another five years or so. We had to find a car quickly, so we called Scott. He had two Sonatas, one a fully loaded hybrid.
We flew to SLC, and within two days of arriving home we were in front of Scott and he was showing us the hybrid. Again, he got us all the discounts he could and we drove that wonderful fully loaded car home. We are totally satisfied.
Scott and Murdock are a winning team that we highly recommend.

My experience with Murdock has been great. When I was looking I was honestly given the best opportunities and options available to me by the sales team and the way that they have handled any issues that i have had has been fantastic and recently while figuring out how to transition to a new car has been great as well. Even if I don’t end up buying another Hyundai through them, or even buy one at all, they have been upfront and honest about all my options and what really is the best option for me, something I have never really had at other dealerships before.
I get that the car buying experience is different and more stressful for everyone, but every time that I have had anything during the whole relationship, I have been treated very well.

Short and to the point review. I have purchased two cars from this location and have done all of my service at this location for three years. Brandon is great to work with as a salesman. I have had very little reason to go to service… only oil changes and they have also been great to work with. Very pleased with all aspects of my experience here.

It was very effortless. I enjoyed the atmosphere and the sales person Levi was so awesome! I love him! Haha, but seriously your dealership is the best by far when it comes to quality and customer service. I am really happy I went in that one day not expecting anything. I now have a new car for the upcoming winter and for the upcoming Spring semester of school. My first college car! Yay!

I went in to get my car serviced numerous times and once had to wait almost two hours to get an oil change and technician changed out the wrong light that I mentioned that needed to be changed out (left headlight). Technician manager was helpful to get me taken care of when I returned to get the headlight changed a second time. I spoke with a gentlemen in Sales by the name of Jack Stuart who contacted me back right away when I called to get the issue resolved. The receptionists are always nice and attentive every time. I recently called to be transferred over to someone who can help me out in the accounting or finance department and I was talked down upon by a someone named Jerry, in Finance. He was so rude and questioned me in the most unprofessional manner – I was stunned. I asked if I can speak to someone else because it was obvious that he was having a bad day. He immediately asked for my name to pull up my account, my time was waisted, and I was disrespected. I will never go to this location for anything other than getting my car serviced. I recommended people to the Lindon location, because the team there is very thorough and supportive. I didn’t even need to go into the dealership to pick up my license plate for my first purchase, and I was given a choice for the type of plate I wanted. Murray location seems to have amateurs working in sales and finance, at least the ones I’ve dealt with were. The guy that helped me with my trade-​in didn’t know much about the vehicle I traded my car in for. It’s a good thing I know enough about cars to know what I wanted, because I would’ve walked away immediately after the guy didn’t know how to answer some basic questions about the car.

Murdock Hyundai of Murray is NOT a «No Regrets» dealer, as it claims. In fact, the only thing I am left with is a lemon-​for-​a-​car and regrets for purchasing a Hyundai. Never EVER have I experienced such disgusting, two-​faced, dishonest treatment of a customer. I advise anyone who is considering buying a car here to immediately turn around and never look back.
Initially, the salespeople at this dealership were very friendly and helpful. As I wrote in my last review, I spent a lot of time with Ryan to narrow down my options and find the best car that I could afford. This ended up being a Veloster Tubro with a Ultimate package. The car was in limited production at the time with the model/​color/​features I wanted (something like 4 in the Continental United States), so when I found out that Ken Garff Hyundai had one on-​order, I decided to ultimately purchase the car from the dealership downtown.
Since it was new, I have brought my Veloster to Murdock Hyundai for all of it’s services — all of the oil changes, winter tire swaps, and all 4, yes FOUR, times it had to be towed to the dealership for the same problem — the emergency brake light illuminating on the dashboard followed by a clutch that won’t disengage.
Now let me tell you. The first time this happened, it was in the parking lot at my work, I had the car towed to the dealership and it stayed there for over tewo weks while Hyundai tried to figure out what was wrong with the vehicle. They gave me a loaner vehicle at no cost and the repairs were all covered under the warranty. When I went to pick it up, they told me that it was a hole in the brake fluid tube, that they had replaced the part and I would, «never have this problem again.» 5,000 miles later, the exact same thing with the exact same «diagnosis» and fix. It’s happened 4 times now, in the 21K miles that I’ve owned my car. Only, the danger of the situation this malfunction is occurring under is increasing exponentially. Most recently, I was driving south on I-​15 when the clutch engaged, would not disengage, and I had to roll my car, still in 5^th gear, to the side of the freeway. Image my panic when my car is going 70+ MPH and I cannot change gears or bring it to a stop.
I spoke to the service manager, Stuart Jack, on this fourth occasion and per his suggestion, I called Hyundai’s customer complaint line to request a refund/​trade-​in. I supplied the hefty list of documents they requested and waited their mandatory 30-​day period, only to receive a overproduced letter in the mail offering to make 1 car payment for all of my time and trouble… Hello, dip-​wads, the car is paid off so there is no car payment, and my life is in danger when I’m behind the wheel of a Hyundai. I am no looking to make a pretty-​penny off of your company’s lack of attention, but I am fed-​up and don’t want to be cruising around town in this death-​mobile any longer.
When I got the letter, I returned to the Murdock dealership to discuss my options. I asked the speak with the manager, Alex, and the receptionist told me that he refused to see me. He didn’t even have the decency to get up from behind the walls of his cubicle to tell me himself, but instead told the receptionist to ask me to leave the building. Just a short while ago, when I was talking about shelling out some cold hard cash, I was their best friend, but today I’m being being avoided like a plague…
Instead, I went straight to the service department and spoke to Stuart, who had initially advised me to start a claim with Hyundai. He listed to me, told me he would speak with the dealership’s owners about how poorly I’ve been treated by the company and hopefully we could come up with a compromise. He promised he would call me back within 24 hours… It’s now been 1 week and I have not heard from him, nor the other manager of this dealership, nor the representative at Hyundai Corporate, Natasha, who exclaimed that she was my advocate in this wrongdoing.

Had a good experience here while searching for a car! My husband and I had never looked into Hyundai and was very pleasantly surprised at how nice the inside of the Santa Fe’s are. Although we’ve decided to go a different route, we have been to, I feel like, every dealership imaginable. We were treated kind and fair which is a whole lot more than most dealerships. Brandon was extremely helpful and not pushy. Would recommend coming here for a car!

My boyfriend is shopping around for a car, which means he looks and drives while I talk and negotiate. We came here last night just to look at some cars that we saw online. He test drove one car here and was clear that he was not buying today. We asked about financing options for him to consider, and they took some info from him and crunched numbers. We kept explaining that we needed to go, but the sales guy, Mike, was very hungry and kept insisting that we stay. Since both of us hate being rude, we stayed way later than we planned, and he ended up missing a meeting he had last night. Mike kept telling us that we needed to talk with the finance manager, Nestor, to get a more accurate idea of what financing a car that we said we liked, but had not even test drove of received Carfax for, so obviously we weren’t going to pull the trigger. When we finally spoke with Nestor, he had printed up a contract for my boyfriend to sign to buy the car! My boyfriend was very upset and told them he was not ready to make any decision, and technically they could not have him sign the contract without actually having proof that he is who he said he is (they didn’t take his passport or anything for verification, and he does not have a USA drivers license, so technically if we had signed, it would have been illegal!) We told them we’d be back, but my boyfriend was so turned off, he doesn’t want to. Nestor was great, but Mike was sneaky with us and wasted our time. They have a great selection as well.

The people don’t know anything about Subarus I purchased a Subaru Tribeca from them back in April I have had nothing but problems with this car they did not check it out at all I had to have the radiator replaced after two weeks twice and it had nothing but problems of overheating

Yesterday, we bought a Sonata Eco from Murdock Hyundai, and we had Tango Towns as our salesman. He was great. He explained everything and never once pressured us to buy. He made sure to get us discounts wherever they could be found and made us feel like we were getting the best deal imaginable. If we had to do it all over again, we would want Tango to help us every time. The dealership made every effort to get us out the door quickly, and we felt very comfortable there.

For the first time in my life when purchasing a car I have felt completely comfortable that I was being treated fairly.
The service and attitude of the service department personnel rates 12 on a scale of 1 to 10. I am willing to drive the 45 miles to have my car serviced because of the great customer service I have received so far.

I have gotten my last two cars from Murdock and I have always been treated great when I come down to look at cars. I have looked other places but don’t receive the same service as I do at Murdock.

Scott Childs was the best salesperson I have ever purchased a car from. He was easy-​going and he listen to our needs something that is rare in the car business he wasn’t pushy and he made the transaction easy and simple to understand. I would buy all of my cards from Murdoch Hyundai dealership and all of its employees seem to really value the customers first

After two weeks of researching cars, I knew I wanted the sonata hybrid so when I walked into Murdock I basically said «I want that one» so I cannot speak on the sales aspect of it, although the salesperson I dealt with was a pleasant experience. As far as Brayden and John go, they get 5 stars from me.
Now, for my explanation for the 3 star rating…
I was very disappointed with Jerry, in the finance department. I had to go back a few days later and finish up some paperwork and was sent to Jerry since John (who I previously was working with) was off for the day.
Jerry was VERY unresponsive. No social skills whatsoever. Never smiled, hardly any eye contact, and he didn’t explain ANY of the paperwork I was signing to me.
I asked him what was the paper about that I was signing at the time and all he did was point to the top of the paper gesturing that I read it, he didn’t say a word!
I understand the paper has a title, but John would tell me what every piece of paper was about as he handed it to me and made sure I didn’t have any questions before I signed. Customer service is EVERYTHING to me. He seemed like he absolutely hated his job and was treating me as if I was the one who forced him to sit down with me to sign the necessary paperwork. Maybe Jerry was having a bad day, but he definitely should not be taking that out on his customers because as you can see, no matter how great it started out, the impression he left on me was bad enough to lower my rating from 5 to 3 stars.

The owners are a class act. I’ve bought two cars now from the Murdocks and I’ll probably buy a few more. The Hyundais are great cars and the staff will do anything they can to take care of you, before, during, and after the sale. They have been very accommodating of my wife and I and our specific wants and needs. I would recommend the Murdock organization to anyone who is looking for a new or used car. «You just gotta come see them!» The have free soft drinks while you wait and they even gave us some fresh baked chocolate chip cookies.

I am very disappointed with Murdock. I have purchased four cars from Murdock Hyundai — the most recent was a 2015 Veloster R-​Spec.
I took the Veloster in for an oil change on Saturday, March 25^th. There was a long wait so I left the car at the dealership. Murdock called about 90 minutes later and said the car was ready.
I got a ride back, and upon getting back in the vehicle it smelled pretty strongly of fresh oil. At that time I assumed a technican had left the smell, being a nice day I rolled the windows down and drove back to a birthday party I was attending. When I left the party and got back in my car, the smell of oil was overwhelming so I opened the hood and saw that the technician at Murdock had not replaced the oil cap. Oil was sprayed all over the engine compartment.
I located the oil cap, dropped down near the battery, and replaced it. Brought the car back to Murdock where the kind of cleaned the engine compartment (by pressure washing it!) and refilled the oil. When I left the dealership and attempted to get on the freeway, the car lost power and began lurching. It also was just POURING a huge cloud of thick, white smoke. I drove slowly to the next exit, blowing smoke the entire time, and returned to the dealership.
They said the tech had overfilled the oil (must have been an extreme overfill because engines are designed to accept a little more oil than they call for, just for this reason.) The emptied and refilled the oil to the proper level and sent me on my way.
Over the next 2 days I drove the car to work and back, and noticed that my fuel economy was bad, the car idled roughly, and there was a shake that didn’t exist before around 3500 – 4000 RPMs. I brought the car back, where it stayed overnight, and they allegedly checked seals, plugs, the turbo, and ran SeaFoam through the motor to clean out any debris.
After receiving the car back the fuel economy was still poor but the car seemed to be running ok. I didn’t drive it much over the week as I was driving my truck instead, but while my truck was in pieces this past Sunday I took the car to Home Depot to get a tool I needed. During this trip the check engine light came on. I took the car to an auto parts store and had them read the code, which was a 2261.
This code states that either a vacuum line, bypass valve actuator, bypass valve solenoid, or turbo bypass valve was faulty.
Murdock picked the car up from me at work on Monday, told me that there was a problem with the intercooler and not the blowoff valve, and that they would have to replace it. They ordered the part but apparently not in time to have it delivered the following day. Today it’s Thursday, and I still have no update as to what is happening with my car.
This was a brand new car that I feel I will be having issues with related to this extreme overfill (I’m pretty sure the tech refilled the FULL amount of oil, without emptying first, after I brought it back when they forgot to put the oil cap on)
I am very disappointed in my experience with Murdock. I have now spent over 8 hours in the lobby and on the phone, and have not had the car for a total of 6 days combined time. All of this for what should have been a 30 minute oil change.
I just got a response from the adviser in the Service Dept, who says they still haven’t received the part and can’t give me an update as far as time frame.
I still paid for the oil change too.
Oh, and when they «detailed» my car the first time they had it, they left whatever chemical they use for detailed in spots all over the interior of the car.
Again, I want to restate that I am VERY disappointed with Murdock and will not be buying a 5^th vehicle from them. I am going to take my car to another Hyundai dealership when they finally get it back to me and have them verify the work that Murdock did.
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This dealership is a joke. They have pictures and letters of customers that had good experiences hanging up inside and I have to laugh because only a business that has horrible customer service needs to brag about their good encounters. I only purchased from them because they had the car I wanted, otherwise they would never have my business.

When our second car died last week I panicked since I just started my last semester of nursing school and need a reliable vehicle to get to campus (Provo to Davis Co), work, and internship in SLC. My husband also works so having one car between us doesn’t work. I turned to Unilocal for reviews as we are both fairly new to the area and no one we knew had a good suggestion of where to buy a used vehicle. We just needed something to get us through the winter and possibly become a car for our teenager after we upgrade in the spring. We also had a very low down payment and poor credit.
It took a while to find out where the «beaters» were and I appreciated that a salesman didn’t immediately pounce. (We had to walk past all the shiny new cars to get to the back lot.) We were both frustrated that none of the used cars have a price on them. On a side note– we had been to three car lots previously none of which had prices on their used cars.
Our salesman Tango was awesome. He was very laid back and honest with what he knew about a particular car and what he didn’t know. I also didn’t feel like he treated us any differently because we were looking for a cheaper car. He really listened to our situation and tried to find the best car for our needs in our price range.
The reason I give four stars instead of five was the finance process. After we decided on a car, the payments we were given on it were over our budget and we were told (by the financier) the payments would be higher as they would have to add money to the loan to pass inspection. They had just got the car in so I don’t know how this guy knew it would be $ 500 to bring it up to code. Anyway. Tango told us about another car on the lot that wasn’t very gas efficient as the other one but it had no issues, was well maintained, had a great carfax report and we could drive it home. The car worked well and we bought it. Final loan price was just about the same the other one would have been.
I also took Tangos card so when we return in the spring we can deal directly with him. I can’t recommend him enough. After the deal was final he made me wait so he could print out the carfax (he mentioned it earlier and I forgot about it).