Bank Of America

Horrible! My mother and I are regular BofA patrons however, this is not our usual location. We went in with a simple request, $ 25 from my debit card. Upon entering, it seemed normal. 2 – 3 tellers behind the counter and a man dealing with the drive-​thru. Almost all of the offices were occupied by an employee. We stood behind one other customer and watched as the other tellers gathered their stuff and left. There was only one teller left, and he was pre-​occupied with the customer who was in the front of us. This is where it went sour. Apparently there was some serious stuff happening with that transaction (which is understandable can’t blame them for that) because the line reached close to the door as we waited.
We waited for almost 30 minutes, which would’ve probably been longer if my mother didn’t complain to a man in an office. The problem was not that the transaction took too long, it was the incredibly understaffed counter while the offices were full. Very infuriating, waiting for help with no one there.
Tl;dr, waited very long at the front of an understaffed counter. Would not recommend.

I would just like to file a compliment for the most amazing employee at the Bank of America Murphy, TX location off of fm 544! I don’t know her name but she is always there when I take my deposit between 10 – 2 with beautiful curly brown hair, somewhere in her twenties to thirties. I’ve never experienced such great customer service at a Bank of America before, as this employee always goes above and beyond her job! She remembers me every time, gets my deposits out fast and is always such a light, she does her job with a smile, positive attitude, and always makes my day a little better. Good customer service is hard to find these days and I wanted to let you guys know that she is definitely well above the norm! All of the other ladies are also so sweet at this location as well, but one really stood out above the crowd for me! Thank you for continuing to do a great job!

I’ve been coming here for years because it is the closest. However, there are NEVER enough employees! Also employee turn over is high, they are most often new and inexperienced.