Kohl’s

I’m giving Kohl’s 5 stars on its customer service! I’ve had two recent occurrences where this was true. One situation where my Kohl’s cash was expired and still accepted it after the fact. The second being, most recently when I purchased an item that was on rebate (which was already a surprise for me). This was my first time purchasing an item that was on rebate at Kohl’s. The rebate form requested the original UPC… uh ooo… I tossed the box with UPC and all out the other night. As you can imagine, I was a little bummed that I was going to be losing $ 12 so the deal that I was excited about previously was not so exciting anymore… in fact a little annoying. I figured what the heck why not ask to see what customer service can do for me. They actually pulled a UPC off another similar item that they just recently defected. HOW AMAZING! Yay the awesome deal was back on! Yesterday, I mailed the rebate form and original UPC code from the box and I can’t wait to get my $ 12 rebate check. CHA CHING!!!
Also, in BOTH cases customer service helped me with a SMILE and a CAN DO ATTITUDE!

This Kohl’s is a good place to shop for a deal… or to lose your mind. Maybe both.
You will find name brand clothes at marked-​down prices, as well as their own brand. Don’t forget to check the dressing rooms if you don’t see your size on a rack, because things tend to pile up in there.
The selection of hair accessories and belts is slim, and once you find the belt rack, it may be a disorganized mess. There might be some 3 for 1 deals hiding in there, though.
They’re great about returns if you buy something in the wrong size or get two of something for Christmas, but you’ll have to stand in line for quite a long time first.
You can get Kohl’s «dollars» to use like coupons on anything in the store, but they expire pretty quickly.
There are toys, housewares, shoes, ad linens departments arranged in no particular order throughout the store. The selection is excellent for some departments, like candles, but stunningly deficient in others, such as men’s underpants.
The thing that might really drive you bonkers is trying to get help from an employee. If you can find one, they are likely to vaguely point in the direction of the thing you are looking for without offering to show you. You might find a manager, who (if you are me) might give you the crazy eye and tell you on what «pad» the item is located, as if that phrase bears some meaning to you. Perhaps the third employee will actually take you to the item, perhaps not. In any case, this is why it took me twenty minutes to find Cuddle Duds pajamas on my last visit here.
Grab one of the Godiva chocolate bars they keep by the registers while you wait in line to pay for your items. You may need it. Well, you may need a few glasses of wine, but they don’t sell alcohol here.

I was never really a fan of Kohls until recently. The brands and lines they carry are on par with other stores. I was able to sign up for coupons, was awarded Kohls cash for my next shopping trip, and saved like 40−50% off when I walked into the store already! I was able to purchase five items for $ 80! I thought that was a steal considering a lot of women’s stores charge $ 80 for one top!
I’ll definitely be including Kohl’s into my shopping more often.

I try to only shop at the Kohl’s in Mount Prospect. They always have a great selection of clothing, clean store, organized clothing racks, and easy wait times at checkout.
I am continually disappointed when I go to other Kohl’s stores in the area. The Mount Prospect Kohl’s never disappoints me. I am always able to find what I am looking for. Plus Kohl’s in general has great low prices.
I bought 2 purses from the Mount Prospect Kohl’s last year. After just a few months of use, each purse got a tear in one of the pockets, making all of my belongings fall to the bottom of the purse and become unaccessible. I had a receipt for one and could not find the other receipt. I brought both purses in and walked out with 2 new purses. Luckily, they had both purses in stock on the floor and with no questions asked, I got 2 new purses. I felt like I had won the lottery!
Thank you Mount Prospect Kohl’s for taking care of your customers and making your store a fun place to shop.

I used to shop at the Kohl’s in Golf Mill but this is much nicer. Everything is on one floor and generally priced correctly which always seemed to be a problem for me at the other store. I especially like buying men’s and children’s clothes here. They don’t have a lot of women’s career clothing but I can usually find something nice to wear to church or around town and if you shop the sales and the coupons you can really get some amazing deals. In fact, they have so many sales you are absolutely crazy to ever pay full price for anything here. Wait a week. It will be on sale the next.

I ventured in here to exchange some Christmas gifts. First off, I understand how crazy the Returns can be — I worked retail once upon a time. Even taking that into consideration, I was disappointed by their lack of customer service.
I stopped an associate and asked her where I need to go for returns. She pointed me to customer service center. I get there and there is an enormous line and one cashier. Alright, they’d call someone right? No. What made it worse is that there were Kohl’s employees standing ten feet away gossiping and pretty much doing nothing. [The foot tapping starts now.] Twenty minutes later, I get there and the lady says, «you can’t return this item here.» My basic reaction was, «you’re kidding me.» I explained how I specifically even asked an associate. She said, «M’am, you must go there. There shouldn’t be a line.» Not even nice.
So I am already ticked off as it is. As I pass by the useless other employees standing around, I go there to return it. There was a line. Ten minutes later, I finally have returns done.
Now I wanted to look at food processors and they had an excellent deal (typically their prices are very reasonable and it is what will make me stop in). It was very disorganized and the store was messy. Not seeing one in stock, I tried to find a sales associate. I can’t find anyone — not even those goofing off. I press the «need help» button that they have located and finally someone comes (it is a PLUS that they offer them and respond). She was moderately helpful but basically kept giving me the run around. Finally, I got sent to the complimentary phone for their online orders.
I was so frustrated at this point that I was about ready to burst. The next person to mess with me would not have a good day. Luckily, I was surprised by how helpful the online associate was. She helped me find a similar product, reduced the price to the in-​store promotion, and even helped me save more money. Now THAT is something I like. I even said that I would rather talk to her than shop in the store. So in terms of that experience, it was great and I would definitely do it again.
In a nutshell — good deals, helpful online associates, but the store left something to be desired. I’ll come back, but I may be doing more online ordering.