Wells Fargo Bank

This branch always seems to have fantastic service. We have done personal banking here for years. The staff is super friendly and I invariably have a surprisingly interesting conversation while I am there. I am helping to plan a large community event in Mountain View this year, and although the bank gets zero benefit from this, they have happily provided several hours of advice and support. I’m really grateful!

Never have I been SO HUMILIATED in my life! I came into this bank today because I had loose change from my jar that I keep with loose change. It was filled to the top so I decided to take some out and take it to the bank. I was helped right away by this blonde girl, soon as I explained to her my situation then she gave me a nasty look. She told me that they couldn’t take my loose change but I could put it in these change binder/​filter. She asked me if I needed rolls and I said no.
So, I sat down and this man comes up asking me for help but I politely decline his offer. Then about ten to fifteen minutes filling this change looking filter/​binder. I went back up to the line and this other lady helped me. She was like «Um.you need to roll them then come back.» I felt this lady looked me like I was some kinda lame child trying to ruin their day. While I was filling the rollers, I noticed the woman that was helping and being kind to other customers and made conversation with everyone but me. After I rolled all the change, I was helped by Lizabeth and she was so sweet and patient with me. While Lizabeth was counting the main manager was laughing at all my change. So RUDE! I’m a customer for crying out loud, he was making me feel even worse. This regular customer came in and was wanting Lizabeth but she was helping me. He looked angry at me while Lizabeth was counting. And all the other tellers looked embarrassed about my situation. That made me feel an inch tall. Finally, I got my change from Lizabeth and quickly rushed out then broke into tears. Really appreciated that, NOT! I’ve been with Wells Fargo for ten years and this is how I’m treated. Well I’m NEVER COMING back to this branch. I can’t believe I ran out the bank in tears. You get one star since there is no negative star. Congratulations, you just lost a customer.

Excellent branch! Had a wonderful experience with all the staffers. Mira Bhat, Tammy Tran, Rima Guha were all cheerful, cooperative, patient and polite.
We worked primarily with Mira and she was very well prepared to see us. Had our information ready and we opened our accounts in a breeze.
Hope for a great relationship together.
Please keep up the great service!

So I’m not sure what one expects from a bank. Yes, they get busy. So what? It’s a bank. I’ve been here a few times and the staff was always helpful.

I just wanted to express my gratitude to Fara who is a personal banker at this branch. I was introduced to her by another associate and she was very friendly and welcoming off the bat. I thought it was just gonna be a normal sit down until we started talking about each other’s lives and goals. She was very pleasant to talk to and very motivating. She really does care about customer service and your experience. After all the help she gave me she thanked me and gave me a holiday hug :) Super sweet!!! I will be going to this branch more often!!! Thank you Fara!!!

I’m giving an overall 5 star review with specific emphasis on 4 particular representatives (Lupita, Hanna, Linda, and David). I did have a somewhat crazy experience trying to order my ATM card. But the third time was a charm thanks to these bankers. They always remember who I am and ever since my experience they go out of their way always to make sure that I’m happy. Any business can be hard to manage and I think that people need to be a little bit more understanding that everyone is doing the best they can. We’re all human and we all make errors. As long as they are corrected in the most efficient and sincere manner then we need to learn to forgive and forget. I am very grateful for the great service that they have given me from that day on. I thank you all!

Worst service I have ever had at a branch. I was setting up a new credit card, and the banker lied to me about fees associated with the card, and also told me I should only pay off the minimum balance on the card. (Ha)
Then he sent the card to the incorrect address, even though we went over the correct one several times. When it hadn’t arrived in a normal amount of time, I called.
I straightened it out with a woman on the phone (who was lovely), but I really wish I had written down the name of the person who I spoke with at the branch.

After being turned down by three people for me, an 8 ½ mo pregnant woman (and member) to use their restroom, I find it ironic that they have a quote clearly displayed on their wall, «We have one very powerful business rule. It is concentrated in one word: courtesy. «-Henry Wells 1864
I wonder what Henry would think of his business now.

I normally deposit checks at the ATM, but on one occasion I forgot to endorse my check, and pens are inconveniently not provided at the ATM.
So I went into the branch to talk to an actual (gasp) human, and I was immediately met by a friendly teller who took me to her desk and made sure I was comfy as she performed the arduous task of converting my paper fiduciary instrument into electrons.
A manager even came by to make sure that I was being taken well care of. What service!
There’s a decent sized parking lot here (for customers only) with additional parking along Castro Street and Church Street.

These guys don’t even deserve the single star, I have put in here.
Don’t go from their smiling faces & greeting they wish you when you enter their bank, once you sign-​up for their account, these cheats use all means to rob you of your money.
I wanted to open an account in Wells Fargo primarily because they had a tie-​up with ICICI, an Indian bank for easy fund transfer back home. I was told by their friendly clerk that I shall be given 2 checkin and 2 saving accounts. I asked them that I needed just one and she said she has the give me one checkin and one saving free coz «ITS THERE IN THE SYSTEM». The terms were there should be minimum $ 75 balance in each account. I agreed. Things looked fine until last May I noticed $ 15 were been deducted from each of my account. When I called the helpline no#, the agent told me the minimum balance on my account is $ 7000. When I rushed to the bank, they said I had been informed via post about this matter 6 months ago. These guys send me emails for their stupid promotional offers but didn’t bother to call/​email me on such important issue like raising the minimum balance by over 10 000 PER-​CENT. They only refunded me last three months fees, I lost around $ 90 of my own money.
These guys are cheats, most American banks are cheats nd Wells Fargo is the worst amongst them. SCREW you Wells Fargo!

I actually enjoy going into this branch of Wells Fargo to deposit my company’s checks. All of the staff are incredibly friendly, helpful, and patient, and many, if not all, of them remember who I am and to some degree what I’ve been up to! So, props to the hiring manager for that.

I’ve only ever been to this location for their ATMs, but it’s very convenient to have my bank right next to downtown! As for Wells Fargo itself, I’d recommend their college checking and savings combo for those eligible. I got mine in high school, and 5 years later it’s still college — no fees! :)

I have been here 4 – 5 times and they always made me feel like the most important person on the planet. Great service.

Went in to solve some complicated issues with my bank account. Was promptly taken care of with a one-​stop comprehensive solution. Absolutely my home branch from now on.

Probably the worst bank I’ve ever been with and I’ve used banks all over the world.
The service in here is unbelievably bad, with bank tells unable to calculate how much is in my bank account when asked couldn’t add it up and told me 10k more than what I had in my account.
Today I went to cash a Eur check, 3 people had to be involved as the teller had so many questions, in the end… he figured out that «oh yes this is a Eur check, not GBP.» can you imagine how offensive that is. It says Eur on the check!
Later I discovered that had given me 1.20 usd on the Eur when the conversion rate with Bank of America and many other banks is 1.25 or above. I called the bank to speak with the «manager» he claimed he know’s nothing about how the rate is set. I then asked if I could have my check back and he said no… I argued this out with him and he went to check probably with about 6 other people… and he said I could have it back but only if I came into the bank before 3pm as he couldn’t hold it until the end of the day.
This is for sure the worst bank I’ve ever been to, they continuously push more plans more cards etc on me every time I go in here, however they take over 500 usd of me to deposit a check… if you are a foreigner thinking of working with this bank please do not.

this is the location that is closest to where i live, and i could even walk here, so it has become my go-​to location for all my banking needs.
the inside is pretty big and very well staffed, so even when it’s busy (i.e. weekday lunchtime), i find that my wait time is relatively short. i’ve always gotten a staff member who is friendly, knowledgeable, and efficient. there are several atm machines outside, so again, i never have to wait when i need to withdraw some quick cash or deposit some checks.
parking area is a good size, considering it’s in downtown MV. it can definitely get crowded during the weekdays, but if i can’t find a spot here, there’s almost always something on castro or one of the side streets.

This is my home branch. I’ve been banking here for yeeeeeeeaaaaaaarrrrrrssssss.

This review is for all wells Fargo banks. I think honestly this bank shouldn’t even b around. They charge the highest and most ridiculous fees on the planet. There’s a fee for anything!
Every time i go to a teller, they’ll offer you to open a new account, or upgrade. If the new account gives me a better interest or benefits i won’t mind doing it, but the benefits are so invisible that i always pass. If I’m in a hurry I’d rather do everything online, or at ATM just to avoid them wasting my time, but for some transactions, unfortunately i need to go inside and I get stuck…
Anyway, I find customer service to b super fake and I know it’s not the poor bank worker’s fault, it’s their stupid policies. They say hi 3,4 times, and they offer to help you but they really can’t help because either they don’t handle cash or whatever other reason, therefore you end up staying in the line anyway!

Poorly trained individuals work here. I was fooled by their «Premier Banker» titles. Case and point
1) First «Premier Banker» was suppose to get back to me on REOs as she didn’t know anything. A week later I followed up and she had not gotten an answer. While I“m sitting there, she calls someone and then looks at me and says «Use Google».
2) Second «Premier Banker» talks to me about home equity and how it will take 3 days. I got a call from the Home Equity Dept and they were surprised that I was told that. She also failed to mention all the documentation that was needed. I sent «Premier Banker #2» an email, asking her to clarify. I did not hear back.
From the Home Equity underwriter I did get the underwriter’s Bosses name and phone #. I called the boss, he was out of town, but l was able to contact one of the people he mentioned in the voice mail. This person was surprised I did not get a follow up call. He said he would let the branch know. Magically a few hours later I get an email from «Premier Banker #2», saying Home Equity is working on it. She didn’t address my question.
Whoever is the manager for this branch is dropping the ball. And please don’t call poorly trained individuals with limited knowledge of the services offered «Premier Banker».
Note: People who think this bank is GREAT, don’t go beyond using a checking account. Please don’t give 5 stars for simply putting your money in and taking it out. That would be analogous to saying a car is great because the engine turns on.

I wish I could put 0 stars, they don’t deserve any.
They lied to us, pushed us so hard to open an equity line that we did not even need. They promised no fee to open the account or to close it, and we’ve been rushed to sign the agreement.
Now we’re trying to refinance our mortgage and we’re stuck with this equity line that we never even used. They want to charge us $ 600 to close the account.
The assistant account manager, Marc, is totally useless; he would only wave the fee if we refinance with them; problem is that Wells Fargo is always 0.2% above its competitors rates.
To summarize worst customer experience ever, staff used pushy sales practice and lied to us. I’m closing all my accounts with them and next step is to file a complaint with BBB and State Attorney General.