California Bank & Trust

Before Zions Bancorporation merged their three California banks and changed the name, I had joined the Sumitomo Bank of California, which was one of their three banks, located in California. Since I was interested in joining a small local bank, which was conservative in their investments and had a solid reputation, it was an easy choice. I talked to people both in Tokyo and United States, most of them members for many years. All of the recommendations were very positive. The customer service is excellent in my experience. I have recommended the bank to many people, and have had only positive feedback so far. I highly recommend this bank.
Also, the cookies are a nice touch. I try never to leave without one!

Actually, this was the worst experience I could imagine in a customer facing establishment. I do not bank with California Bank and Trust, but I will be sure to never utilize their services. My toddler desperately had to use a bathroom, lots of tears and mommy please stop had me pulling into their parking lot. This would have been my last choice, but there was nothing else around. We walked in and I asked the security person at the front if I could use a restroom as my daughter was desperate, tears were streaming down her face and she was trying desperately not to have an accident. He told me restrooms were for customers only. I informed him that we were trying not to have an accident and could he please make an exception. He directed me to his supervisor. A woman came over and I informed her of the situation. She refused to help and reiterated that restrooms were for customers only, this was said in broken English as she waived us out the door. I was shocked and appalled at their lack of humanity. I will be certain to never use their services and will encourage all others to avoid such a poorly run and functioning business.

I have been with this bank since I can remember! My parents used them before their name change & I ended up opening an account with them later on.
I will say that the bank is mostly Asian (more specifically Chinese), but all the staff are very friendly. I do think this partially has to do with them knowing who my parents are & thus they treat me well as a result. They do mean well though as they ask how my parents are doing, what’s been happening in my life, etc.
Ivy was great in helping me apply for a better credit card as well as looking at different loans for buying a home a few months back. She is always willing to answer any & all questions I have.
They always have cookies & coffee for their customers everyday! Also, their security guard opens the door for you if he happens to be standing watch there.
Smaller chain bank branch with great customer service :)