Sear’s Portrait Studio

My family and I came here for our first family portrait last week. The overall experience was lukewarm at best. The photo session/​photographer did NOT seem professional. We had little guidance on

Pros:
My family and I had our first family portrait taken at this particular studio last year. The experience was lukewarm at best. Yes, this is the pros section, keep reading. Our photographer, though very polite and amicable, didn’t guide us well enough on how to angle ourselves etc. as most do. The only instruction she kept repeating was for me to «fix [your] hair» since I didn’t want it tucked behind my ears. However, she was able to capture a nice enough shot of the four of us (2 adults, a toddler and an infant). I would not complain heavily about the photos from the session, except to warn future customers that you’ll get about 5 decent photos in about 15 taken total. Which is fine because I found that there was at least one good photo in each of the different poses we took pictures in. So we were able to get more than just our family portrait. The saving grace is that the prints that THEY print for you comes out quite nice. If you’ve read thus-​far, you know why I gave this place a second star.
Cons:
Sears Portrait offered us a $ 200 promotion that included an hour long photo session, high quality prints of assorted sizes, and a HIGH RESOLUTION CD of all the photos. If the photo session and the pics themselves were two stars, the quality of the CD and the electronic images would be NO stars. The high res CD images were all around 1.3MB, 19 500×2400 size, which is about 4 megapixels. For those of you who don’t understand, most cellphones have 7megapixel cameras. So it made sense that when I went to Costco to print my «high res» images I got back a whole bunch of lousy 4×6’s that were very VERY pixelated. When inquiring with the studio they stubbornly stuck to the notion that 1.3MB, and 300 dpi deems the image «high res» status. NOT. We will not be returning for anything.
There are WAY better Groupon and LivingSocial deals these days so please take advantage of those before throwing away your money at Sears.

I will never go here again. I went one month ago to get my daughter’s 3 month pictures done. When ready to pick up the 8×10 picture had her head cut off. I expressed my displeasure and they resent it to get reprinted. Went to pick up the reprint, same thing happened. I requested again for it to be redone. Today I went to pick up that reprint, same thing!!! The manager knew I wouldn’t be happy either because she printed one in studio. It came out fine as my daughter had her full head but the colors were off like I could print it myself at home. I asked if I could get a 10×13 instead of the 8×10 as obviously it just wasn’t coming out right. She told me that they couldn’t do that, I paid for the 8×10. She would not work with me on a resolution to make me happy. I asked for the manager, which she told me she was. I never would have guessed for the way she was speaking to me. I then asked for the DM’s number and was told that it was on the wall and I could get it myself. Needless to say the DM is working with me to get me a picture with my daughter’s full head. Is it too much to ask for my daughter’s head to not be cut off?!! I won’t be returning and won’t recommend this studio.

I’ve been going to Sears portrait studio for a long time, usually just for my kids’ yearly pictures. With a coupon, the price of a package is absolutely rock-​bottom reasonable. I never use the school photographers for my kids’ pictures because 1) you never get a chance to pick the photo that you’ll have hanging on your wall forever and 2) they’re expensive for the photos you get.
Sears provides good value for the price of its photos, and I like being able to choose the picture.
Over the years, the service quality has ranged from adequate to stellar, and I’m pleased that it’s stellar right now. There’s a nice woman working there – named Veronica – who couldn’t be more helpful, excited about her job, and friendly with customers. I hope she stays there forever because she’s such a pleasure to work with.
Just picked up this year’s batch of photos and couldn’t be happier!

Photographer showed up late to appointment, nobody in the store knew what was going on. When she finally did arrive, it turned out she had been at lunch, but didn’t post a sign or tell anyone she was going. Once in the studio, the picture taking session was pleasant, but the pics did not turn out nice. She didn’t have us position our heads like normal photographers would.

I needed some portraits I could use for business and online purposes done inexpensively. This place was just the ticket. I made a same-​day appointment online. I chose a $ 100 package where you get to select 6 shots. The photographer was competent, and they had a selection of different solid backgrounds. To mix it up I took some sitting & some standing; with & without jacket & glasses. Also mixed up head, medium & full body shots. She ended up giving me a CD with all 23 shots she took (of which my Unilocal!profile photo is one) for the $ 100. I’m satisfied. The only reason I didn’t give it more stars is because you can probably get better quality from a professional studio, but for the value it’s five stars.
(BTW, it’s «Sears,» not «Sear’s.»)

We have had pictures taken here 4 times in the past 6 months. My 5 year old is addicted to self-​styled photo shoots. And with the smile savers card & the 9.99 portrait package– it’s a pretty cheap afternoon of fun w/​pictures to share with grandparents to boot.
This location is spacious compared to others I have been to. The photography is adequate and the customer service is stellar. They are accomodating and flexible and almost always have some sort of special deal that is at this location only.
I definagtely recommend this location over other Sear’s studios.