Recology Mountain View

I take plastic or glass bottles to this location now and then. I noticed that when they drop them off they ask me if I want them counted or weighed. Since it’s hard to tell how much money you get back with the second option I ran an experiment and last week I drove by with 50 plastic bottles, I asked the bottles to be counted and I got $ 2.50 (5 cents per bottle). Today I drove by and I dropped off 50 plastic bottles, they weighed them and I got $ 1.17 (2.34 cents per bottle). I did not bother to ask why we should speed up the process to do a favor to the employees and get less than 50% of what I should get back, considering that every bottle should refund 5 cents in California and other states. Today I learned a lesson which is to always tell the folks there to count the bottles. If I have to pay for the CA CRV then I might as well get it all back. The staff at this place is not over-​the-​top friendly, except for a middle-​aged blonde woman who at least smiles and appears and is welcoming. This place is open from 9AM to 3PM except Mondays and Sundays so plan your trip accordingly.

I recycle here all the time, good place to take your own recycles and make a little cash from it. Its near my house so I dont have to drive far to take my recycling. I suggest if you live in Mountain view go here! #TheyAreGreat #QuickCash

The garbage truck didn’t empty my recycling bin today! And i don’t know why! Because i usually separate all the recycle nicely but the truck didn’t take it!!! I will make a complaint to the city! Now i have my bin full of recycle

I called to confirm yesterday that an extra garbage pick up was scheduled for today, so that makes two phone calls. Now I have to wait another week as they, surprise, didn’t pick up. Not impressed at all. Need a new company to take over recycling pick ups judging by the other reviews here.

I have never had a problem with them until recently. They have refused to pick up my recycling now for 6 weeks. I had to throw the paper recycling in the trash since they wouldn’t empty the recycling bins. Take a look at the pix and note and decide for yourself.

This place is not customer friendly at all. I will never take our recycling here again and I work less than 1 mile away. I will continue to go to ranch town they are the best IMO

There’s been times where I have been home during pick up and I’ve seen some of the engineers take stuff out of the trash or recycle and throw it on my lawn, not cool man. Other times after I have gone through and broken down every single gawd dang cardboard and stack it nicely they don’t take it, the pile either gets thrown into the recycle bin or just left on the street. I need to actually read up and that cause I thought they were able to take the cardboard even though it’s not inside the recycle bin.

Recology Mountain View has been a HUGE dsapointment. It took them over two weeks to deliver my garbage can and two recycling bins… this was after they said it would only take a few days. When I called them, the cans suddently appeared within a few hours. After picking up my garbage two weeks ago and missing our block last week, now all of a sudden the garbage truck can’t make it down my street… we have to drag our garbage to the next block over. We are in a new development and I see large semi-​moving-​trucks (larger than a garbage truck) on my street every day. To top it off, Mountain View only picks up recycling every other week? Pathetic. Aren’t we supposed to be a progressive city? In Redwood City, the recycling bins were much larger and were picked up every week.

Updated! Original review follows this updated version… I called back the next day about 1030am to find out what happened and why my pickup was never made. This time the call was taken in a more businesslike manner. The rep on the phone checked through a few things then said their driver would be out «today» to pick up the stuff-​a mattress set. Sure enough they came out and got it taken care of the same day. ³⁄₅ stars because of rude person on phone AND missed appointment first time. A shame because without the mixup I would have given them 4 stars, and without the RUDE person on the phone, I would have given them 5! The reason time was of the essence is that this was a townhouse/​condo complex and they are really uptight about messes left around. That’s not Recology’s fault, but they did know this was the case and I had called 4 days ahead of time to schedule the first pickup.
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(Old review from day before) :
Rude person on phone when I called to set up a pickup. And then they never showed up anyway, so there is a big pile of junk still sitting on the curb…