JPR Group

My HP 2100 printer had been damaged from a falling heavy ceiling light cover in my home office. The printer was no longer functioning and I debated trashing it and purchasing a new one. I’ve also owned it for more than 20 years, as it had served me well. But before I recycled it, I called around to a local computer store and discovered a recommendation for JPR Group. I called JPR and talked with John Jue, the owner of JPR Group. He seemed to be very confident that he could repair it. He was familiar with my printer model and offered to pick it up at my home after providing a reasonable price for repairing it. He arrived later that day and thought it might take him a couple of days to make repairs and return it. He not only repaired it, but returned it the next day, complete with new parts. I expect to get another 20 years service from my printer, thanks to John. My only problem now is finding a better place in my office for housing my printer away from underneath my office ceiling light! John’s confidence and very satisfactory charges were highly professional. I expect to return when needing toner and servicing for my printer. I highly recommend John and JPR Group.

Great prices, gives you a feeling you are dealing with your family, listens to you needs, makes great recommendations, a referbished machine and backed up any problems. Saved us big expense, configured our computer, fast delivery of ink cartridges. John Jue even loaned a photo machine while fixing mine. Want service, call JPR ask for the man John Jue. I have used John for several years.

I’m so glad I was told about John and JPR Group. He helped me get rid of my color printer that was costing me more even though it was free… now I know why it was free! He did a free analysis of our printing needs and our current machines and replaced 3 machines which has been more cost effective. On top of that he was on the money with the choices he provided as these machines get used and abused, yet have held up over the last 4 years.
Today he came by to bring by toner replacements which is so convenient because I don’t have to go to Office Max where no one knows anything! When he replaced them, he checked my machine and noticed the black was dry. He took it upon himself to clean the printer head and then the cartridge. It’s so hard to find service like this anymore.
Great prices and excellent service for us busy professionals.

John is MY printer go-​to guy :) I was in a huge bind during tax season — worst time for printers to fail, ink to run out… you get the picture. I called John and he went out of his way to bring me the necessary supplies I needed, cleaned the printers that needed it & would have even provided me with a loaner had I needed one.
I’ve worked with John for years, and over the years, I always feel like I am his most important customer :) And that’s a great feeling.
I highly recommend John’s services. He is extremely professional in every way! Plus he’s fun to work with too because he has a great personality. He will definitely provide you with the hardware you need … never an oversell … because he cares about your business too.

Great prices, great service, excellent value!
JPR Group and John Jue is as good as it gets for taking care of his clients. A few years ago, my color printer decided to stop working. It was an older model and I needed a replacement that would fit the same space, even though printer sizes had changes significantly. John found me a great printer that had all of the features I wanted and then some and best of all, it fit the space so I didn’t need to have the cabinet rebuilt.
His ongoing service for printer ink is the quintessential model of stellar customer service. he is available, keeps my ink in stock AND delivers with a smile. On more than one occasion he has been able to deliver the same day I ordered – what a lifesaver.
Thank you John for all your help with making me run my business!

I was recently in a dilemma where my printer in my home office went down and there were three of us dependent on it so I had to do something quick so I was fortunate enough to contact John at the JPR Group. I was able to run the printer over to John’s office, he immediately diagnosed the problem, worked his magic on it, and I was up and running in an hour. Since my HP printer is a real workhorse I thought it was nearing the end of its life, but rather that research new printers, like I started to do, I would recommend you giving John a call to get a lot more life out of your printer (s)!

JPR Group is the best of the best, from toner to printers ²⁴⁄₇ service.
The day I wrote this review is a perfect example, I sent John an email about 6:30am to let him know my printer died & need a new one…
He calls and says is 11am to late to bring new one by?
–I was thinking later this week… but no, all done & back in action within hours!
If you want the minuteman of toners & printers call JPR !
March 5, 2012 update
Had problem with printer this am… Called JPR & they were over in a very short time… If you have printers you want to know JPR Group~!

If you have printers… you use ink. I have used John for our printer needs for some time now and I have to say that we save a huge amount of money just on the cartridges. We were buying from our local store who is known for low prices but John got us our ink for way under what we were paying. Not only that when a printer broke he loaned us another one so we could still print and we can’t put invoices in the mail without a printer. They service printers, sell printers and of course provide all the ink at a reduced price. I love that.

I buy all of our office scanners, printers and toner from John Jue at JPR Group because they are reasonably priced, they deliver and install the equipment, and they can do periodic maintenance.
Their rates are reasonable and we love that they come to us.
I purchased a couple of refurbished high-​production printers from them and they have not had any issues at all.
We do not have equipment down time issues, and we never run out of toner in our busiest time of the year!

JPR Group is a company that takes care of all your printers. They have great printing solutions, from buying printers to printing contract and or course cartridge replacement (lazer, ink jet and more) of very high quality for a lower price than a lot of places. What makes them stand apart from their competition is their dedication to superior customer service. John Jue, the owner, could really teach this to many (no, all) of us. His dedication to not only satisfying his clients, but also to exceed by far any expectation you may have is absolutely outstanding.
I have been using John’s services and products for several years now, and you deserve to meet him and use his services. So if you have a small or extra large organization, you are missing out if you are not using JPR Group!