Driven Auto Care

Paul is really great. He lets you know what the price is going to be beforehand and his quotes for parts and labor are much more reasonable than other places in the area. And he’s a realist and doesn’t try to oversell things you don’t need.

Very happy with this place and Paul. I first went in because our ABS light was on. It got fixed in less than an hour. Days later the light went on again, Driven Auto Care took the car back, and put so much service hours to ensure that everything is good, at no cost. I am very appreciative for the excellent service and for Paul’s friendliness and patience.

Paul Jancis, owner Driven Auto Care, is a true professional. Paul is calm, steady & thoughtful. After my motorsports mentor /​chief mechanic moved to New Zealand I was a ship adrift. I found Paul through a referral. Paul is now my honorary Pit Crew Chief Mechanic: Driven Auto Care techs my cars before any high performance driving event at Laguna Seca or Thunderhill Raceway. I don’t know what higher praise I can give a mechanic or auto repair facility than to say I trust them to check my car before track events where safety is the priority. He shares his knowledge and I value his experience and judgement highly. Paul is honest, hard working, a master mechanic and a community youth volunteer. Keep up the great work Driven Auto Care! Smooth + smart = fast on the track and in life.

Dropped off our car due to 1) needing new brakes and 2) issue with car no starting.
Paul later called me and said the brakes were done, but that they were unable to replicate the «car not starting» problem… started every time for him. SO instead of trying to unnecessarily repair/​replace anything, Paul told me to take the car home and bring it back if it had issues.
That was over 4 weeks ago… and I haven’t had any issues with my car not starting up.
Paul and his team are awesome and trustworthy… what more could you ask for!

Came here for 4 wheel car alignment.
Good customer service, same day appointment. Fair price. I would definitely recommend and come here again for car services

I have been coming here for years now, first was my 10 years old Honda, now a brand new car. Paul and his technicians are very professional, work is very well done here. I have numerous oil and filter change, break work, timing belt, spark plugs, water pump issue, mystery issues, and God knows what have you. If a new problem is found and require additional work, they will call you to discuss the need, options and the cost. I am happy to find them, they are honest and reliably.

Paul and his team are both; professional and friendly. As a bonus, I also found them to be, consistently, incredibly reasonable — a rarity today.

I dropped off my car for a repair to a leaking gasket just before 8am. The technician dropped me off to work (in my car) and returned to pick me up in someone else’s car, a black minivan. I was told that I wasn’t picked up in my car because I had no gas. Interesting because I had almost a half tank before dropping it off which makes me wonder if my car was used to pick-​up/​drop-​off other people to work or various places. Upon dropping off my car, I made it clear that I get off work at 5pm and I was told that the technician would be able to pick me up at 5pm with no problems. But, when I called to check the status of my repairs around 2pm, I was then told that I MUST be picked up at 4pm and that would be pushing it. I was upset by this because I am on a new job, and leaving early does not look promising to my employer. Also, I know what my mileage was at drop-​off because I was asked when filling out the paperwork and wrote it down. I do not understand why my car had an additional 17 miles on it at pick up! On the ride with the technician to the shop to pick up my car, he told me that if he were me, he would get rid of my car fast. He went on to say how my car is known for problems and so forth. He also said that it was such a nice day out, he’s glad the boss let him leave early. WHAT?! So, I am jeopardizing my job because the technician was let off early? When we arrived at the shop, I checked my car to ensure nothing was missing and noticed a bunch of scratches that weren’t originally there. My last concern is that when I left the shop in my car (which now had no gas and higher mileage), it was still smoking heavily from under the hood. I pulled over and called to inquire of this, and I was told; «Oh sorry, I should have mentioned the car will smoke for a week or so until the oil burns off.» I am not going to be able to take my car here EVER again, even though my sister recommended this shop. I did speak to my dad to see if he felt I was charged appropriately for the work done, and he said I was.

I’ve taken all my cars to Paul and he is very knowledgeable and is a mechanic you can trust. Everyone there is very nice and are very helpful. I have suggested this place to all my friends and recommend you go there as well. They will take good care of you.

Driven Auto Care is the best Silicon Valley auto place I have been to in over 20 years. Paul is a great listener and diagnostician, and he focuses on what the car really needs. Over the years, local Audi dealers and a certain tire place in Mountain View have given me inflated quotes about huge amounts of work the car allegedly needs, but Paul gives me a detailed picture of what is and is not necessary to keep my 14-​year-​old car running safely and quietly. I recently went in before a long road trip, and since he didn’t find any work needed, he charged me nothing for the examination. I have gone to oil-​changing shops that advertise a good price but then jack it up for my Audi. Paul tells me the correct price up front. Paul’s work at Driven is honest, competent, and very reasonably priced.

Came here on a recommendation.
They did an alignment, but the final outcome was still outside of ‘normal’ specs. They said it needed like $ 700 in repairs. I took it to another place, they called BS, and replaced parts for under $ 100.
Took it back to Driven for their ‘guaranteed’ alignment re-​do, and they said it didn’t apply because the ‘state of the vehicle had changed!‘
So…
1) Bad alignment
2) Wrong diagnosis of problem (EXPENSIVE!)
3) Don’t honor the guarantee, charge a second time to get aligned.
Not coming back, would not recommend, have told the person who sent me here to fix their opinion.

I like these guys very much. I often work on my car myself but every once in a while I have to take it in for something I can’t do myself. They charge a fair price and give honest advice/​opinions. It’s hard to find a mechanic you can trust so I highly recommend them to anyone in the area.

I was helping boyfriend with his oil change and he told me to bring his Corolla here. When we got there, he said the schedule can get booked the day before. Sometimes a drop-​in can be squeezed in depending on the circumstances. That day, however, one of their technicians called in sick so there was no way we could do a drop-​in. The gentleman at the register mentioned that people should call and reserve appointments (650.967.3569).
We made an appointment for the following day. This time, boyfriend went himself. The trip took around 20 min. For oil change and filter, it was $ 35 after taxes and labor. Not bad, but what made it was their friendly and fast service.
Just a Note: The parking lot is really just a tiny garage entrance, so be prepared to do some weird stuff to leave.

great service, deliver commitment, price is great! what else you want more than that. Owner is very knowledge and an honest person. He gives proper information and guidance about your car and he’s always accommodative to your request of appointment and always deliver service on time or even early. You feel respected and prices are already quoted fairly and lower than other places I’ve been too. Definitely recommended !

Honest team. Paul took my car in for brake inspection and after two hours called and told me I don’t need any work done since my brakes are still fairly new. He also gave me some great advice all for free. Would definitely go back.

I have been using Driven Auto Care for more than 5 years for maintanence on my 14 year old vehicle. I have found their work to be very good.
Within the last year I have found that the work to be of a little lesser quality.
During the last maintenance door hinges were very slopply lubricated. Recently with a tie rod repair, the assembly wasn’t put back together tight enough and came loose the next day.
I find their work to be good, but like almost any service they need to be monitored.

I always take my car here without any hesitation. Excellent service with lowest price around. the shuttle service is really convenient.
Paul is very knowledgeable person and he will sell you exactly what you need. and nothing more. This is what makes the place trustworthy. They are also diamond certified which is another reason to trust them.

In the last month or so we have taken our car in for several different car maintenance repairs and have been exceptionally pleased with the fast professional technical service and the reassuring customer service.
Prompt, fast, courteous service!

Excellent service & price. I took my car in before lunch to have the brakes checked. I thought I’d have to make another appointment to do the actual work, but the car was serviced the same day and ready by 2pm.
Paul Jancis (the owner) came and explained the work to be done and said the car could be ready later that afternoon.
I hadn’t planned on leaving the car, but Tony gave me a ride back to work (I work 5 minutes away in Mountain View) and picked me up again when the car was done too.
In addition to great customer service, the price was right too. They had the lowest price around for replacing the rear brake pads & rotors on my 2004 VW Passat.

Fast, friendly oil change for a very reasonable price. They also do smog testing. Have never had trouble getting an appointment promptly.
Owner is a Nissan master tech; would not hesitate to bring in my Z for major service.