CalMoto Mountain View

I’ll start by saying that I have bought 5 motorcycles from Calmoto and get my bikes serviced there, so I have a lot of experience. I have had a bunch of very good experiences and a couple of not so good, which brings me to a 4 overall rating and I am still a loyal customer.
Buying a bike:
Arlie and Albert are the two sales reps who have helped me (Arlie is still there). Both extremely helpful. They really want to get you into the right bike for you. They have been responsive over email and phone, and have gone out of their way to accommodate my sometimes unusual requests. Total thumbs up.
Service:
Ian, the relatively new service manager, is fantastic, and the quality of my service has improved since his arrival. I really appreciate his efforts!
On the bad side: I have had a few troubles with service, such as getting bikes back with loose screws, which caused oil leaks and rearsets pegs to fall off.
On the good side: the bike loaner program is awesome so you can ride your bike in, get a loaner for the day, and pick up your bike in the evening. No need to hassle your less than totally supportive family to drop you off to get your bike serviced.
Parts:
They have been really helpful in researching and acquiring parts I have needed, even when I was doing a pretty significant overhaul to a bike. Thumbs up.
Summary:
So while not perfect, and while having a bit of a spotty past (especially in service dept), I give them a 4 star rating and am still loyally going back — for buying, and on going service. Dreaming up the next bike purchase as I write this :)

Reed pointed me toward a used t100 in pristine condition (Which hardly comes around) for my first motorcycle. It’s a fantastic bike. It was modified in a few areas with aftermarket parts and I was able to get a box of stock parts along with it. Excellent bargain and I was very happy to bring my business to Calmoto

I did not buy my BMW motorcycle here, however, due to the poor sales experience at another BMW dealer, I decided to get all my parts here. I’ve been here three times, the staff have all been extremely helpful, and parts have always arrived very quickly (new key came in a day!). Not going to say anything about the price since these are BMW parts… :)
Very happy with these guys.

Shay from service made my day. Last night the low beam on my bike burnt out. It’s one of those bulbs that’s practically impossible to get at if you’re a bigger guy so I decided to bring it in to the shop. The service department looked pretty booked when I pulled in, there were lots of bikes in the lot waiting for attention. I was concerned that they wouldn’t wouldn’t have the time to replace the bulb and I’d have skip out on my Saturday ride. Shay was able to replace the bulb in the parking lot and I was on my way in under 20 minutes! Awesome customer service, these guys really have it together. Thanks Shay!

I bought my first bike here at Calmoto with the help of Arlie Ray. In short, I experienced exceptional customer service from everyone at Calmoto. Arlie Ray is very personable, easy to talk to, and works hard to accommodate the customer.
I would strongly recommend anyone see these guys if they are interested in European bikes!

The guys at CalMoto rocked, more than helpful. They made me feel very welcome and provided all the answers to all my questions. Every time I get on my K1300S I’m grateful to them for helping me make it happen!

I had a terrific experience buying my first motorcycle, a 2016 Triumph Tiger 800XRX from Calmoto.
Arlie Ray Blackshear was my sales person. A true motorcycle enthusiast, his service was exceptional. He is extremely knowledgeable, very professional and lends a keen ear to understanding the customers’ requirements. He took his time out to walk me through the motorcycles that I had narrowed down to and arranged for back to back test drives. At no point did I feel pressurized into making a quick decision, which was very refreshing. He was also very patient and prompt in answering the multitude of questions that I had, as I made my final choice.
My wife had accompanied me to the visit and he made both of us feel very much at home. He also made sure that the bike was all in order on the day of delivery and also shared some great maintenance tips and tricks. A big thumbs up to Mason from finance department who made the whole process a breeze. Between the 2 of them you can rest assured that you are in right hands. I will definitely be returning to Calmoto for servicing and future bikes! It is great to see someone share your excitement about getting a new motorcycle and Arlie shared every bit of it with us. Thanks again Arlie and Calmoto!

About a month ago we purchased a Vespa from Calmoto, and we have been vastly satisfied with it. We came to check out the bikes first, and then returned a week later after we made our decision, and Reed at sales was very helpful during both visits. He even helped us transport the bike home on a Saturday. Thank you so much, Reed!
Mason at financing and Ryan at accessories were also great, and it was overall a wonderful experience.
I’ve been loving riding my new Vespa, and I’m very grateful to the Calmoto team for all their help!

Best motorcycle buying experience! I worked with Reed Wythe to find the best bike. I have literally spent years looking for the right bike at the right price and CalMoto made it happen. I live in Santa Barbara so much of the process was managed remotely. Reed took the time to explain the bikes and send countless photos of the inventory. We talked about riding style, paint finishes, and even the recommended riding gear. I felt confident enough to do the application online and we had financing the same day. I drove the 5 hours from SB to pick up my new Triumph Street Triple R last weekend and it was beyond worth it. I met the team and everyone was extremely friendly. Mason handled the paperwork diligently and efficiently and in literally less than an hour from start to finish I was ready to twist the throttle. I stopped in the parts shop to pick up some accessories and they had exactly what I needed including a Triumph branded tank guard. Honestly, I can’t say enough and could probably go on forever. I got the perfect bike at the best price not to mention made some new friends. Everyone and their mother should check this place out!

Second purchase here, first one was a 2013 BMW S1000RR and I recently picked up a 2016 Triumph Thruxton R. Both purchases were very painless and the staff were very friendly and easy to work with. Arlie has been great throughout both experiences here and always takes the utmost care of his customers. If you need any help with your Triumph or BMW needs, hit up Arlie and you won’t be disappointed

I had such a wonderful experience with buying my first bike from Arlie, that when it came time to buy another, I didn’t bother going anywhere else. Arlie is very friendly, knowledgeable, and easy to talk to. He is the man to see if you are looking to buy a Triumph, KTM, our BMW.
On the service side, Shay has always taken care of me and looked out for my bike. He’s very knowledgeable, gave me tips/​tricks to help resolve my random issues ands questions, and customer service is his priority. Know you are in good hands and he will do his best to help you with what he can.

Just got my first bike! it’s Been one week since I picked up the new triumph street twin and couldn’t be happier. The guys over at calmoto were very knowledgable and helped me figure out what was really best for me. Reed was my salesman and really took the time going threw the few bikes I was interested in. After waiting a few weeks for the color I wanted to come in, mason helped with the financing and made it a breeze. Reed went over the whole bike with me and I was on my way! I will definitely be returning to calmoto for servicing and future bikes! Thanks Reed!

Before visiting Cal Moto in Mountain View, I did not have a Unilocal account. Now i do.
Lets start of with Reed W. Great guy, friendly, approachable, makes you feel like your part of the team. He helped guide me through the whole buying experience. He is very knowledgeable and always ready to help. I had some issues with the seat height and he took time out of his day to help work with me on the possible solutions we could take. He is very responsive and stayed with me until we figured out the correct solution (Get the seat shaved at SIDIS). Reed was even nice enough to bring the bike over to SIDIS early on a Saturday morning. Reed is the kind of guy that makes going to a dealership not like a funeral. Overall the atmosphere was relaxed, there was no pressure or rush. I would definitely purchase another motorcycle at Cal Moto.
Lets not forget about Mason, the finance guy. He was a cool dude as well, very friendly and down to earth. Showed me my options, and helped worked with that I wanted.
At no point in the process of my purchase, did I feel pressured or rushed.
I would like to say thank you to Reed, Mason, and everyone at Cal Moto for making my first dealership motorcycle buying experience an A+.

Cal Moto is my go to place for anything Triumph or BMW motorcycle. Arlie R. has been my sales person over the years, with my most recent purchase being a 2016 Triumph Thruxton R.
Arlie’s product knowledge is vast, and his interaction with me always professional, and friendly. He is a motorcycle enthusiast himself, and that always makes for a good rapport. From ordering, to delivery of the 2016 Triumph Thruxton R, Arlie kept me informed on the status of the motorcycle build and shipping.
The Cal Moto crew has certainly earned my repeat business.

While I have had issues with these guys on occasion, experience dictates that «issues» are unavoidable. What really matters is how they get handled once they arise. These folks have always taken care of business. Ian is a very good service manager and has made an excellent hire in Shay! that kid is on his game, knows motorcycles, is polite and proactive. Good work guys.

I’ve had a great overall experience with CalMoto. especially Ryan in the parts department. He has allays taken the time to help me get the parts I needed, as well as recommend or not parts for my new street twin. Ryan has a great attitude and customer approach when dealing with him. He does not up-​sale, just gives you the facts, which is rare.
secondly Ian and his team in the service department went above and beyond, by staying late to install the inspiration kit on my «beautiful & fun» street twin, thanks guys!

So… Trust is everything (Just not to these guys)
It’s a long story, but I’ll try condense it. The short version is: «take your bike elsewhere»
–Nothing major, had my check engine indicator light up on my Rocket III Touring. These guys are nearby, so I called and Shay was very nice and said ‘bring it in anytime tomorrow, well put it on the code reader’ (that was the only good part of the story, Shay is nice)
–Brought it in at 9am, they put it on the reader. Only code was ‘bad tune’, so they nicely fixed that, without charge. I jumped on, went home, and that is the last time the bike started. had to get it hauled back to them in the morning on a flatbed.
— They have no idea what is wrong with it, they have the bike for two full days (while I’m walking to lightrail to get to work). 2x/​day I check with them, and I get this dog/​pony show about all the things they are investigating (Kill Switch, fuses, fuel pump, battery, wiring harness, starter, start switch, instrument cluster, etc). At this point, I’m feeling good about these guys, 2hrs charged for 2 days of concentrated effort! These are great guys! trustworthy guys! right? WRONG!
— So, after all the things they check, they say the tune they put on was bad and that is what kept it from starting. Since they put that tune on for free, I paid the $ 300 to fix an issue they likely caused, and left.
— On the way home, my throttle seems tight, so I go to adjust my Throttlemeister (throttle lock), but something isn’t right… It won’t adjust, it doesn’t work, have to back off a retaining screw so I can use my throttle safely. I call these guys, to say «Hey, somebody didn’t put my throttle back together correctly, or lost a part or something, when can I get that corrected»? That’s when these guys tell me «we never touched your throttle. All we did was clean your battery terminals, top off the charge, and re-​apply the tune». So, what about all that stuff they were checking for 2 days? My 2mi walks to lightrail? All the lies about the huge effort spent figuring it out? So anyway, These guys are friendly enough, but crooked.

Purchased my T100 and my Husband purchased a Tiger XC. Arlie Ray is the best in helping you find the bike that is the right fit for you. Very knowledgable about the Triumph and BMW brand and passionate about his dedication to you getting the right machine. I would highly recommend anyone looking for a Triumph to visit this dealership and chat with Arlie Ray about the bikes in their line up. Have also used their service center and find the staff there supportive and on point. No issues with my 300 mile service, and will be taking my bike there soon for the 6000 mile!

I bought a used Triumph Bonneville from Reed at Calmoto
I visited a couple of times before finally deciding on the bike. Reed wasn’t at all pushy during my deliberating and he was very knowledgeable. In fact all the staff I encountered were great. Mason too.
Would recommend.

I bought my first street motorcycle from here and had a great experience. Reed was straightforward and helpful throughout the process, as was everyone else I met here. I’ll definitely be back for service and group rides.