Allstate Insurance: Jill Khiew Lo

Jill and her team are the best!
I found her back in 2008 after having moved to the Mountain View area. Her office has always been responsive over phone and email. Jill herself regularly checks my policies to make sure they best reflect my current needs.
More recently, she reached out to me after my auto insurance premium went up. She stepped me through adjustments to my deductibles and other factors, and we came up with a new policy that sensibly balances between cost and coverage.
Besides being a whiz with numbers, Jill is easy to talk to and always lends a compassionate ear. I feel comfortable chatting with her, and appreciate the individual attention she provides for me.

I started filling out the online form on Allstate’s website for renter’s insurance, and saw Jill’s phone number online during the process (my local agent). I phoned with some questions, and Jill quickly helped me complete the process because I wanted a lower deductible. Jill was very helpful and I got a great deal, and plenty of peace of mind. I recommend Jill, and will be going to her for car insurance in the future. Thanks, Jill!

Jill, Terrie, and the whole team are great! Terrie provides excellent customer service, always able to answer my questions and provide options. The team is positive, friendly, and efficient. I am grateful to have them for our car insurance!

I recently contacted this Allstate insurance location for a quote because I wanted to compared exactly the same coverage I currently have for my car. I have been assisted by Terrie Vicente who has been very courteous and professional. She was polite and she replied to my messages very quickly. I did not get a quote that suits my current needs but I felt that the way Terrie Vicente handled my request was truly excellent so I will definitely keep in mind this Allstate insurance location for future needs.

They are super nice when you are buying their insurance. But when something do happen and you want to actually get paid for your loss they will tell you not to make a claim, despite the fact that it is in your interest. They act as if I am asking them a huge favor when I consulted them about my claim, and want me to buy a lot more insurance because they spent time for me. Hello, that’s your OWN job! And the price is not even good. Then after being a client for a whole year they gave me a wrong quote, much higher cost than it should be. It is either because they are not careful at work or they think I am stupid, either way I am not coming back.

Linda Yan in the Mountain View office has been tremendous to work with. Linda is extremely responsive via email and phone. She has wonderful attention to detail with her responses to my barrage of questions about all the nuanced details of my various policies (cars and homeowner) and coverage. She really helped me find the perfect policies for my needs. In addition she is extremely pleasant to deal with.
I would highly recommend Jill Khiew Lo’s Allstate Insurance agency to anyone in the Bay Area.

Jill and her office staff deeply understand insurance as well as customer service. She is detail-​oriented and knows, for example, under exactly what circumstances a particular type of loss is covered. In the rare cases when she doesn’t know the answer to a question she will find you an authoritative answer. Jill can find you the right combination of items on a specific policy as well as the right combination of types of policies and can therefore save you money while giving you peace of mind that you are fully covered. Anytime I have a question or a need for a new policy or a change to an existing one, Jill deals with it immediately. Jill never tries to «sell» me on anything and yet always makes sure I know about all the services she can provide. I cannot recommend her highly enough!

This review is for the agent Jill Khiew-​Lo, not Allstate per se. If you are looking for an Allstate agent that does careful work, is responsible, and does her due diligence, then Jill would be the agent to go with. She will also help you with the pros and cons of including or not including something in your policy so you are able to make an informed decision. You won’t feel that she’s guiding you a certain way just to make more out of you. I can trust her guidance. She has her limitations of how much she can help us within the confines of her role as an agent of course. But within that confine, you will receive efficient and reliable help.

If you’re looking for a trustworthy insurance agent that is easy to work with, honest, and attentive, I highly recommend Jill Khiew. Jill and her team always respond to all questions and matters in a timely manner. They take the time to really understand the situation you are in and gives the best advice possible. She will follow-​up on claims made, accidents that may have happened, etc. months after the fact, just to make sure her clients are doing okay.
I have been an auto insurance client of Jill and Allstate Insurance since 2003 and have no plans of switching anytime soon.

Jill is a really nice person. She will answer you any questions that you have nicely and patiently. She and her group have been very helpful. I would recommend Jill as your insurance agent.

Had Farmers and recently switched to All State after witnessing his experience with All State. To my surprise, the quote from All State was cheaper than the premium I was paying at Farmers. The transition was smooth and Jill’s agent, Linda, worked with me. She was very responsive and patient. She added towing insurance to my premium and I’m so glad I got it! Ironically, I had to use it right after my insurance was set up. It really puts me at ease because AAA have limits and it costs more. So far, I have had nothing but great experience so I would highly recommend going with this agent for your auto insurance!

Jill and her staff always take the time to make sure my needs, and the future needs of my household, are precisely met. We have worked together closely through the years to design policies that fit with both my budget and desired service levels, and I have always been very pleased with the availability and responsiveness of her office. If you are interested in excellent service and great insurance, Jill Khiew Lo is the agent for you!

I am a customer of Jill for nearly 15 years this should really tell something about her. She is very professional and will provide detailed answers to any questions you may have. Jill is highly organized and will customize your insurance to provide best value. If you need to buy car insurance or home I would check with her first and perhaps look no further. Her office staff is always ready to help and cheerful.

If you don’t have an insurance agent, you need to go see Jill.
Jill and her office are foremost service oriented. They are not happy and satisfied until their customers are. They take the time to understand who you, what your needs are provide you with information to help you make your decision. They will also explain everything in detail so you understand what you are getting.
You may think that you don’t need an agent and that you’ll do everything online. There are things that your agent can do for you that you can’t over the computer. Anytime I’ve had any questions regarding anything regarding my home or auto policy, I’ve reached out to Jill and she’s always provided me with excellent guidance.
Communication is top notch. Always quick to respond even via e-​mail.
Happy and loyal customer for 6 years.

Jill and her team are great!
Very fast, very efficient. Always reachable by email or phone.
They provide excellent service and information on all kind of insurance matters (house, renters, cars etc.)
We are very happy we chose Allstate and found this office in particular. It’s been almost 7 years we are with them and all the processes always went smoothly and fast!
I asked several times quotes from different insurances and AllState was always the best… so I keep referring it to my friends :)

You know you’re a grownup when you write a review for an insurance agent. I have car and renter’s insurance with Allstate through Jill. Her staff is incredibly helpful and responsive. They always pick up the phone within about 2 rings, and stay on the line for as long as I need to get through my dozen questions. When I have had incidents (car breakins and a stolen wallet), they helped me get it sorted out within 24 hours, and her staff was so kind that they continually apologized that I was going through it (not their fault!) and being incredibly sensitive to my stress level. Great people to work with.

Jill has been the insurance agent of my family for more than a decade, covering all of our insurance needs. During the last 7 years when my family was away from the states, Jill and her team continued to help us with our U.S. insurances, providing us with total convenience and peace of mind.
Big thanks to Jill, Lynn and Linda!

I’ve had the pleasure of working with Jill for the past year at Allstate. Her group has always been very helpful, courteous, and prompt in helping my wife and I with our needs.
Jill or her staff always answer my emails within a day or so (sometimes hours!).
i would highly recommend Jill as your insurance agent. Although Allstate is not the cheapest sometimes, the service Jill and her team provide is great.

Jill Khiew has been my home and auto insurance agent for over 25 years. She is a very hard worker and I am grateful to know that whatever my insurance need, Jill will help me figure it out and get me a great rate. Over the years, occasionally I have shopped around to see if I could get a better rate through a different company but I always consistently told by these other agents that they cannot match what I am getting through Allstate.
I am not the most organized person but Jill has always been there for me and is patient and gracious every time. She takes a personal interest in me and my children as well and leaves me feeling she sincerely cares about me. Thank you Jill for always being there for me and my (now adult) 3 children!

Jill and her associate Sue Xuan Dam are a great team They helped me to get the correct coverage for both Auto and Home insurance.
It was easy to get appointment and communicate to them and their services is very speedy.
Thank you Sue for all your help to continue my insurance with All State.

Jill and her staff have been handling all of my insurance policies for years. They are prompt, professional, and super nice. Highly recommended!

Jill and her associates are a great team! They helped us get both auto and life insurance for our family. And when we recently were in an auto accident, Jill and Sue were super helpful in walking us through the process and went out of their way to resolve issues. They are also very fast with communication and easy to talk with.
I highly recommend Jill as your insurance agent!

Jill was recommended to me during our search for home insurance. She is an AllState agent. Jill is very good about answering our questions and making sure all the paper work is done correctly and timely. She is also great about returning calls and emails.
I definitely recommend Jill for your insurance needs!