Jiffy Lube

Came in for oil change and headlight replacement for my Subaru. They didn’t catch that the headlight was out so I had to tell them. Then, after the oil change, they didn’t correctly reconnect the battery after disconnecting to work on headlight and car wouldn’t start. Then I get home and find the headlight was loose and had to come back. Then I found they had used the wrong housing for the light and had to order one from a different shop. $ 100 and 2.5 hours later and I’m still sitting here… waiting… on my birthday… for a headlight that I have replaced myself several times. Wish I’d never mentioned the headlight being out. They were friendly and polite about the screw ups, but this is ridiculous.
Update: they sorted out that the headlight they stock isn’t compatible with the headlight in my Subaru for some odd reason, even tho the part numbers are the same. Manager refunded the headlight and I drove out with one working light. The part number thing isn’t their fault, but why was I the one to notice the problem (s) (battery cable loose, headlight loose) in the first place? They need better qa/​qc to make sure the customer isn’t the one finding problems on the drive home. Upgraded to 2 stars, because I’m feeling generous on my birthday.

I just got my oil change there today and the guys working were really nice and not pushy. It seemed a little more expensive than I’m used to. I just moved up here from Seattle and everything is more expensive here. But I took a pay cut thinking living expenses would be less all around. Not true. Anyways, the guys seemed like they were trying really hard to provide good service. They gave me a discount for a air filter replacement and asked if it was enough of a price break. I went for it. I would go back but I’m going to shop around next time to see if you can get a full synthetic oil change any cheaper. It was $ 99 before tax.

I’ve been to this location twice now and today’s visit will be my last.
After I waited for 45 minutes for my vehicle to get pulled into the stall the man started to go over pricing with me. I chose the most basic oil change package for $ 22.99
He then told me, oh since you drive a 6 liter we have an extra charge for that and after tax it will be around $ 39.00
I agreed to the charge because little did he know I had a coupon I planned on using, so after he finished telling me $ 39 then I showed him my coupon and he said he can’t take coupons with the basic package. I said of course you can’t.
Checkmate he wins. I’ve already waisted an hour of my time waiting so I told him proceed.
True customer service satisfaction would have been to tell me, sorry we do not take coupons with our basic package but since you waited for an hour for a service that would normally take 15 minutes I will accept your coupon.
1 hour wait
$ 40 basic oil change
Never again.

On a Sunday and in a bind I flew into The Mount Vernon shop for my first time ever at a Jiffy Lube. The attendant was courteous as ever getting me inside. There was a bit of a wait due to a Sunday rush, but the counter guy Alan profusely apologized as I told him no worries. After a bit my car was up and Alan was great at explaining all the deals and with no pressure I selected the right oil plan. As a note this guy showed me my filthy air filter and was happy to replace it for a nominal fee. He even went as far as entertaining aome of my technical questions with tact and ease. OveralI had a great experience and look forward to my next visit.

After a series of complicated issues, due to my car being a foreign and difficult obstacle course, the car had to stay over the weekend to order a special part for the complete repair. Being a holiday weekend, the only car rental office open was a half hour away. Not only did they agree to reimburse me for the car, they drove me all they way up to the office personally. Outstanding patience, kindness and service. Special thanks to Jeremy for facilitating such stand up character and customer treatment.

These guys were awesome. Found that a nasty rat had decided to crawl up next to my warm engine and die. After 3 days it began to smell horrible and we finally found the rat way down in there. Mikey went after the vermin and saved our driving vacation… which was close to cancellation. Thanks Mikey and your co-​horts. Service above and beyond!

Always fast service… And reasonably priced!

BEWARE!!!
The service was horrible. The guy tried to trick me into getting my transmission fluid flushed and changed when I was only in for an oil change. Good thing I knew exactly when the last time it was serviced. Then tried to change my air filter when I just changed it 2 days prior… They did not change out the gasket on the oil pan… And finally when I drove away I hear a rustling/​whistling sound coming from the engine. Turns out they don’t know how to put the air filter back on correctly. If there was 0 stars as an option, it would have been selected. Surprised this place is still in business.

DO NOT go here!!! Price gouging and dishonest service. They broke my hondas hood release AND DIDN’T TELL ME. I realized when I got home to pop the hood and check the caps. 70 $ for the basic oil change on a Honda civic… Plus they didn’t vacuum or replace the cabin air filter cover. They just left it on the seat. Screw you people.

They are open until 7:00pm and it’s 6:25. They are not available for an oil change because their server is down. Bummer.

Tech at jiffy lube recommend a engine flush for my Hyundai that has under 60,000 miles since my oil was a no read and had sludge
As I know nothing about car I went for it after googling while still at jiffy lube I learned Hyundai does not recommend a engine flush as it can damage your engine nor is it ever for a new vehicle! They had already done the flush so I was stuck! They stated that the manufacture does recommend it, bs! Since I got the 29.99 oil change they didn’t vacuum or wash windows either. However my bill was over 80.00! What a ripoff and I hope my car isn’t damaged!

had awesome service nick gibbons went the extra mile in customer service and fixed a reset light for my fuel awesome price was average

Best customer service ever! I went in a few days ago to have my oil and wipers changed and it was the typical experience for Jiffy Lube. The technician recommended the products that he felt would be best for my truck but I was the one with the final say. Earlier this morning I was out running errands when one of the wipers came unhinged. So I decided to go back in as my husband wouldn’t be home until late that evening and I had a bunch of other things to do. As soon as I was parked Juan came out and asked how he could help me today and I explained the situation. He fixed my wipers at no cost to me and even refused when I offered to pay for any difference in the cost.
Juan and the rest of the Jiffy Lube team will have me coming back to them for many years to come. THANK YOU JUAN!!!