Crawford Garage Doors Inc

I dismantled my garage door when the power went out so I could leave the house. When the power came back on, I was missing a piece to put it back together. When I called, the man who answered the phone and was very nice, I was told there was already someone in my neighborhood who could swing by and check it out. When he called, I was given less than 5 minutes before he’d be there. I wanted my aunt to be there since my teenage daughter was alone. So I asked him to wait until she could get there. He didn’t. He checked the issue and told my daughter he didn’t have the part and would return. He was at my house less than 1 minute. I got a call, maybe a week later, saying he was in the area and would stop by to fix it. Again, I asked for a call before he came so my aunt could be there. Again, he didn’t wait. Before I could call my daughter and tell her he was coming, he was already at my house. He was done in 10 minutes. Generally, I would be pleased with such prompt and efficient work, but not a single visit was scheduled and we were only given a few minutes notice. The bill was $ 150, $ 130 for labor, $ 10 for the part and $ 10 for tax. I called to question the bill, because he didn’t drive to my community for me. He was already here and failed to give any notice on the visits. The man who did the work called back, was very abrupt, and said that he would take the $ 10 off for the part. He said the base rate for a service call is $ 130. Even though not a single visit was scheduled, and didn’t take longer than 15 min total. I don’t expect the work for free, but something more reflective of time invested, lack of scheduled appointment and the visits were not the primary reason for the trip to the neighborhood. Everyone in the office were friendly, but the man doing the work was not. I am pretty sure myself or my extended family will not return for our personal garage door needs and will share this experience with anyone who asks about garage door help…