Chili’s Grill & Bar

Wasn’t that impressed at all. We only came here for an appetizer and a drink to watch some football. We sat at the bar, and it was quick to get our drinks and chips, but that’s about the extent of the good service. First off, this Chili’s does not have the NFL Sunday Ticket, whereas all of the other ones I’ve been to did. You’d think being in the middle of three truck stops they would, but nope. Besides that, the bartender ignored us and was quick to hand us our check without asking if we wanted more to drink.

Stopped her for dinner last night
A good experience as usual
Food very good served hot and tasty
Beer cold
However a server did drop a try beside us and spill sour cream all over my husband
Manager apologized but made no effort to do anything else except had my husband a towel
Glad he didn’t get cut by any glass
Other then that it was a good experience

Its a Chilis. I only come here for lunch usually while working. Good beer specials at happy hour. I have not noticed ANY of the cleanliness issues that other reviewers mentioned.
The chips and salsa here (and every other Chilis) is the best! I usually get the lunch burger or the quesadillas. Hard to go wrong with either choice!
Get those stupid electronic kiosks off the tables!!!

Very slow service, took over 30 minutes to prepare a 2 person take away order, food was good in the end.

Dining experience at this particular location was just okay. The place is pretty cramped and I don’t think they really have it together with the host/​hostess situation. Had to ask a couple times for small things and gave up. The floors could have been swept a little more in my opinion. Food was okay though. I just don’t really think its worth dining here when I am usually in Mt. Vernon for a short period of time.

It’s Chili’s. you know what you are going to get. Just an FYI… If you are from out of town, dont use the map through Unilocal,it is off by about a mile, and says it is on he wrong side of the interstate.

great food, and great wait staff, i will be again!!!

Hostess: 3.5
Waitress: 3.5
Food-​taste, presentation: 3.5
Property-​style, décor, ambiance: 3.0
Very good ribs: go on Wednesday where their full rack of baby back ribs priced as half order. Get the dry rub!!!

Awful service. Food was decent, but our server ignored us in favor of goofing around with the other people in the kitchen. (we could see into the kitchen entrance, and hear what was going on). Most of the staff during the lunch shift seemed to be about high-​school age, maybe a little older. And way too pre-​occupied with socializing with each other, instead of tending to their customers. Plus, she wasn’t very polite or personable, took our orders as if she had better things on her mind.
At one point, after we’d waited 10 minutes without drink refills, while watching/​listening to what amounted to a lot of laughing and goofing around in the kitchen, my husband actually got up and walked up to the server’s station and ASKED for more tea. You’d think this would elicit a lot of apologies and would prompt the server to be more attentive? No dice… towards the end of our meal, there we were with empty drinks AGAIN… sat waiting on our check for another 10 minutes and when she brought the check, she didn’t even offer a refill.
We went to the Chili’s because it’s right by all the truck stops, we figured we’d park the truck and go eat some decent food instead of the truckstop garbage. If you’re a driver thinking about walking to one of the nearby restaurants– go to Cracker Barrel, go to Roadhouse, go to Ryan’s, go to the Denny’s at the Pilot. Avoid Chili’s, especially at lunch. Dinner may be a different story (it probably is)…but lunchtime is a lot like being waited on by the «popular bimbos» from high school, who have more important people to socialize with than their customers.
It’s extraordinarily rare that I under-tip…I almost always tip 20% or more, for good service. I don’t remember what I left this girl… I was tempted to NOT tip her at all, but I am pretty sure I put a couple of bucks on the table, less than 10%. She hardly deserved that but I find it hard to bring myself to entirely withhold a tip.