Palmetto RV

Knowing we needed a new water heater I decided to wait until we arrived at our next campground. After arriving at the KOA in Mt. Pleasant, I saw their sign recommending Palmetto RV. I’m hesitant with these kinds of recommendations but decided to give it a shot.
I called them and they said they’d send someone out. I had explained on the phone that I’m pretty sure the water heater needs replacing but want them to take a look to be sure it can’t be repaired.
A guy, George, showed up reeking of cigarette smoke, came to take a photo of my water heater so that they could order the part. I told him I wanted them to take a look at it first instead of jumping straight into the more expensive route. Instead he told me they never communicated that part of the conversation with him. No surprise, really.
I was supposed to get a call that day with a quote for the part and labor. I never got a call. The next day I saw their van park right next to us and drive by us, all in the same campground, the day after that, never once stopping to communicate with us as to the status and a quote.
So I called again and finally got a call back telling me that George took a crappy photo and so they were trying to piece together what exact water heater we needed. So he said he’d call back later in the day with a quote.
I never heard anything back and I called one more time saying that, leaving a message because no one seems to answer. At that point I was fed up and by the time they decided to come around I was done with them.
I’m not going to bother with a company that doesn’t make me a priority or more doesn’t show any interest in even making money off of me. Never in my life did I want someone to want my money until then. I wanted them to want to help, to do their job and even that much was too much to ask.
I would not recommend this company to anyone.

When we arrived in Mt. Pleasant at our campground we had an electrical issue. We called Palmetto and they sent George the technician. He was extremely professional and diagnosed the electrical problem, corrected a plumbing problem and did it with a pleasant personality. He was extremely accommodating and even got down on the floor with our 7 dogs inside the RV.
We highly recommend Palmetto RV if you are in need of emergency service while in the Charleston Area.