My Three Dogs

I love this place and I’m absolutely shocked by the negative reviews. I work at a veterinary hospital in the area. When it came time to decide on a doggy daycare for my own beloved dog, I started asking opinions from clients to our hospital. Many of them recommended this facility. I see why! I tried a couple other facilities in the area and was nowhere near as pleased. I visited the location on Highway 41 for little dogs, but don’t be fooled by the name, there is space for medium-​size dogs as well! The staff was friendly and accommodating. I love the open atmosphere: there is great visibility from every room for the staff.
They were very understanding that my dog has a couple quirks and they went out of their way to make sure that those were well communicated with the whole staff. Checking the WebCams throughout the day, I saw the water being changed and the indoor room being cleaned. The employee in the room with the dogs gave individual attention to all the dogs, and several times I saw her with my dog on her lap. It sounds like in some of the reviews clients are concerned that their dog didn’t get an individual break time. Based on my experience, I could be sure that if I felt like I wanted my dog to have a break time, as long as I communicated that to the staff they would be happy to accommodate!
I tried a couple other facilities in the area, and hate that this wasn’t the first one I tried!
At other facilities my dog left anxious and worked up but at My Three Dogs he left relaxed and happy!
They are priced competitively, and sent my dog home with a welcome bag!
DO NOT trust the negative reviews! Again, I work at a veterinary hospital in the area and our clients love my three dogs. I’m officially in the same camp!

Two paws up! Madeline and I are both sold. I just moved down to Charleston and am going to be traveling about 20% of the time with my new job, so finding my beloved Frenchie a doggie daycare has been #1 on my list of things to do down here. Thank goodness for Unilocal. (As an avid Unilocaler, I always disregard reviews by anyone who has written just 1 to rant about a particular business.)
I filled out an application online and called to see when I could bring the princess in for her trial run/​audition. When I brought her in, the girls at the front desk were super friendly, doting, and welcoming to my little Madeline Says Merci. I met several other patrons and pets while I was filling out all of my emergency contact info and the people and the pets all seemed very excited to be here.
Eight hours later and I picked up the princess. The employees told me that she did so great they would have thought she’d been coming for weeks. Well duh, my fur child is perfect. They also gave her an adorable gift bag that said «Welcome Madeline!» and had a rope bone and My Three Dogs Schedule. With a personal touch like that, I was sold. The real deciding factor though, my poor only child dog Madeline was so sold that I had to drag her out of there.
I’m hugely relieved to have found a great doggie daycare so close to my new home and Madeline can’t wait to go back. She’s looking forward to becoming a regular, and I’m thrilled to know that I’ve found a place where she’ll be in good hands.

Awful. My dog has been to this location 3 times and every time he comes home like he hasn’t drank a single drop all day long. The second visit, we got into my car and I noticed he was bleeding with two bite marks. I took him back inside and asked them if he had been in a fight. They reported they had seen nothing happen and said «it may have happened in the morning shift» Nice customer service? –blame it on the morning shift, instead of doing the research and finding out what exactly happened or keep an eye on the dogs so things don’t escalate. Any dog owner should be notified if anything like this happens, he stilll has scars and the hair is missing from these two marks. There is no way blood didn’t hit their floor. They have too many dogs in a small area and don’t give the dogs breaks throughout the day. I used to take my dog a great facility in Atlanta that gave the dogs rest breaks with their own space and water, snacks etc. If they have a maximum capacity they definitely don’t follow it. To top the bite, dirty feeling, overpacked, and unresponsible team… i was told when I first filled out paperwork that they offer a military discount. Each time I come in I have to explain that military discount is noted on my profile, just like the original girl set it up. But they keep trying to back charge me for past visits without telling me that’s what they are doing during check out. Then today the girl tells me that only grandfathered in customers get military discounts and makes me pay full price then added all the back charges from previous visits were they honored the discount and didn’t tell me she was charging me for them (i almost swiped my card until I realized it was a lot more than just a half day visit charge). I refused to pay any back charges. Just horrible customer service, get your team all on one page and keep your services consistent across the board. This is a great location for me but sadly i’ll be finding a new doggy daycare.

Awful. Total waste of money, and my dog hated it! Admittedly, I’m not very picky about groomers — my Golden Retriever is the easiest dog on the planet to groom, so I never have problems taking him to run of the mill groomers — return my dog clean and don’t wreck his happy personality and we are all good. So, I didn’t do much research — just chose the closest place to me. I have nothing but negative things to say about this place: 1) the staff was rude and unprofessional (I could hear them yelling at one another behind closed doors, and they were curt with me). That’s fine — I’m not the one getting groomed. 2) when I went to pick my dog up, the handler slammed him into a wall to get his leash on, and yanked another dog away. Um, negative. Do that to my dog again, and I’ll do it to you. 3) they did a craptastic job with the bath — he was FILTHY where they hadn’t bothered to wash him — his ears were matted (maybe they allowed another dog to chew on him? Wtf???) and unclean. 4) my normally mellow, sweet, laid back, classic golden retriever was a total basket case the rest of the day — shaking, jumpy, and so nervous I called the vet to see if they could give him some Ace to calm down. Bottom line — these people shouldn’t be working with animals, or charging for doing services they CLEARLY don’t do well.

For anyone considering taking their pet here read this first…
My three dogs has lots of issues, deaths, attacks, sick dogs and a total lack of care or responsibility. My experience has left me in total shock, disappointment and hurt. Not to mention I can not even get the time of day to get a phone call back. I asked for a full refund and I am getting dodged left and right. Not to mention the hundreds of dollars in emergency care bills that came as a direct result of their lack of care! If this was a day care and not a doggie day care, these people would be in jail. Just sayin! Don’t bring your dog here!

This place is wonderful. I am, like most pet owners, overly protective of where my animal boards. This facility is clean and the staff are professional.
My dog is very shy and the way she reacts to the employees at this place tells me everything I need to know – and that is that she loves them! I am so thankful to have a place I trust to bring my dog. I love this place!

STAY AWAY! I never write reviews but felt compelled to do this just to save someone my pain. We boarded our dog here when we drove into town for a wedding and were told we could pick up between 10:00 and noon. We called at 11:45 to say we were on the way and got the answering machine. We arrived at noon and found no one there. The next pick-​up was 5:00, so we had to wait 5 extra hours in town with a sick infant. When I explained the extra pain they had caused us by not being available as advertised, all I got was «we’re sorry — must have just missed you.» If this is how they treat customers, I am scared to think of how they treat the animals. I gave them 1 star because 0 stars is not an option.

We recently moved to Mt. P from ATL and were terribly heartbroken to be losing our beloved Kelsey’s Dog House — small dog play care, grooming, and crateless overnight stays. One of the only ways we can get our Boston out of bed is to ask him if he wants to go to Kelsey’s…it got so bad, we started spelling out K-​E-​L-​S-​E-​Y-​S. We gave Pooch Palace an «interview,» which did not go so well, so we ventured over to My 3 Dogs with a Val Pak. I cannot say enough about this place!!! I love the doggie cams. The staff is friendly and welcoming! The facility is big, clean, bright, and looks fun. The dogs are separated by size and have a lot of room to roam and play. Bruiser was welcomed with warm arms and the staff didn’t mind when I pulled the crazy dog mom and called to check in on him. When I picked him up, he came bounding out of the back just like he did at Kelsey’s Dog House… evidence of a kick ass day at My 3 Dogs! We were also sent home with a Welcome Kit that had been decorated by one of the staff… B’s face was beautifully drawn on the goodie bag: P I loved everything about this place. We will be back!!!