Mt Ephraim Chrysler Dodge

Last time I went in there to look the salesman was cocky and arrogant. We made it clear we were not buying that day and they wouldn’t give up. We were going to trade in two cars for two newer ones. They lost two sales. Never going back.

Bought a used truck — 2005 Dodge Dakota with 92,000 miles — from Mt. Ephraim Dodge in September, 2014. They advertised a $ 25.00 gift card offer for taking a test drive. Sales guy — *******- accompanied me on a brief test drive. Millennial generation fellow, *******, played on his smart phone from the moment we were «introduced» until the transaction was over. Never saw anything like this guy. From the moment we walked out the door to the truck until the test drive was over he was buried in his smart phone screen. The ENTIRE time. Never looked up, had nothing to say, didn’t seem to know anything about the condition of the truck and spent the entire test drive playing on his smart phone. The only time he spoke was when he suggested we turn around and head back to the dealership after the short drive. Okay, truck drove well and I bought the thing that evening. Nice price. I mentioned I was out of state (PA) and the truck needed to pass PA inspection. No problem, he specifically promised a $ 65.00 credit toward the PA. Inspection. Just send him a text message showing the PA sticker and the bill — no problem and the dealership will forward a check. Unfortunately it was a problem.
Paper work? Yikes, they tack $ 500.00 onto the price for paperwork?!? Are you kidding? Explanation that would normally take 30 + minutes on a car sale took about 8 minutes to obtain my signatures. No explanation, nothing to say. Just sign here, here, here and here at the «X’s» as he played away on the smart phone. Absolutely, no explanation about anything. Just keep signing. Questions? Again, I was infringing on upon his smart phone encounter. Finished the transaction and left. Came back to pick up the truck another day. Same thing. ******** was too busy to talk as he played on his smart phone.
The truck passed the PA inspection although the garage couldn’t figure out or correct the high pitched whine from the rear end (which, incidentally needs to be replaced @$$$$). Texted ******** with the PA sticker and the inspection bill. No response. Emailed request for the $ 25.00 gift card and $ 57.85 for the PA inspection. No response. Another email. Nothing. Finally sent snail mail letter with inspection bill to dealership. No response. Follow up emails to various people in the dealership. NOTHING. Admittedly the $ 25.00 gift card and inspection reimbursement are small potatoes and not worth pursuing. I get it. SO does Mt. Ephraim, and that is precisely why Mt. Ephraim doesn’t respond. Ignore him and he’ll go away. Yep, that is exactly what occurred. I continue to receive weekly emails about specials at Mt. Ephraim yet they ignore all inquiries about what they owe me. T**, the used car sales manager? He doesn’t respond either. In fact, NOBODY at Mt. Ephraim Dodge responds. Okay, time to move on from this experience BUT it is now time for the Unilocal review from this customer.

Absolutely disgusting service department.
I have never dealt with such a horrible dealership. I brought my truck in to have the horn fixed (only one of them worked), they quoted me $ 150 to fix the horn. I declined the work and when I received my truck back neither horn worked. The dealership refuses to fix the problem now. Trevor and the service manager are impossible to deal with; they are condescending, extremely rude and not helpful. I have had poor experiences with the service department in the past and I guess I haven’t learned my lesson. I will never use them again and I am contemplating my legal options for the horn issue and other issues which were not fixed to my satisfaction.

I bought my very first car from Mt. Ephraim Chrysler Dodge and I could not have asked for a better customer experience. The sales people were friendly, polite, and knowledgable, and I was able to get the car I wanted, plus all the features I was looking for. They answered all of my questions and made the entire process easy and convenient for me. I love my car and everything about it, and I will definitely be a returning customer to Mt. Ephraim!