JM Oliver Heating & Cooling

Tod, who has been to the house several times previously provided excellent, thorough quality service as always. He takes the time to explain in detail the results of the tune up. Total peace of mind with Oliver :)

Great service. Knowledgeable technicians. fair prices

Complete confidence with Oliver. Have used for heating and air conditioner and never had a problem. Plan to call for plumbing needs this week

We have used Oliver for over 15 years, and have never had anything but excellent service from phone customer service & technicians!

I got a response from Oliver trying to explain why they charge over $ 400.00 for a part that costs $ 71.00. Their excuses were worthless, and I asked for a refund.
Their response to an unhappy customer is to gladly take the thermostat back — but I have to pay them $ 90.00 to remove it. I can easily remove it myself and drop it off — it’s just a thermostat held on with a few screws.
But in true Oliver fashion — they won’t take it back if I remove it — and they won’t do it themselves unless I pay an additional $ 90.00. If this company isn’t a bunch of scammers — then I don’t know who is. Most companies try to rectify a customers disatisfaction by taking care of the issue promptly. Not Oliver — they charge again.
Oliver is not customer focused, and is out to bilk customers for every penny they can get. Again — stay away from this company. There are too many other (actual honest) options out there.

I had a guaranteed 1000 appointment, which I confirmed yesterday. At 1045, when no one was here, I called and was told my original appointment was for a 5 – 9 time slot and the change did not make it to the dispatcher.
I was told I would be the next appointment, but the dispatcher could not give me a time other than it would be before 300. I asked that I be called prior to the arrival of the technician and confirmed my cell phone number.
The technician arrived without a prior phone call and when I asked what number he called, it was not the number I confirmed with the dispatcher.
I would never recommend this company and will look elsewhere when the unit is replaced.

Had 3 AC units serviced one being a ductless and Kevin was very knowledgeable, pleasant and careful around the house. Andrea was also pleasant on the phone and helpful understanding pricing options and scheduling.

Both my technician and service rep handled my request and problem quickly and professionally. A pleasure to deal with.

Oliver has been my go to company for many years. Their techs are competent, pleasant and do a good job. I have had no trouble with my units old and new replacement. Sean was my last tech and I found him to have a good sense of humor, good communicator and explained any specifics I asked about the unit. Every tune-​up scheduled the techs were on time or I received a call ahead if there was a problem. Very satisfied after all these years (so many I cant remember)

I contacted Oliver on Friday, June 12^th to schedule an A/​C checkup because our A/​C was acting up and we thought it just may need a checkup. I called Oliver and spoke with Debbie. Debbie was a pleasure to deal with. June 12^th was probably the first very hot day and you guys were swamped but Debbie had a great sense of humor. So, Debbie scheduled our A/​C maintenance checkup and I thought I was good to go. However, when I got home the A/​C was not working. So, I called Oliver again and to my pleasant surprise I got Debbie on the line again. Debbie took care of getting a tech out to us right away.
Brandon, our tech, came out and unfortunately our unit was on its last legs. Brandon did everything he could to get us up and running with the caveat that he doesn’t know how long it will run once he got it up and running. Well, our good old unit ran until Monday and finally died.
Brandon said he’d let the office know that our unit may be on its last legs and he’ll have a salesperson contact us about estimates on a new unit. Brandon was pleasure to deal with as well.
Dave, our salesperson, came out went through the process of replacing the unit and our options. As with my dealings with Debbie and Brandon, Dave was friendly and great to deal with.
Everyone that I came in to contact with during these last few weeks handled themselves professionally and very friendly. I never write this much about my «experience»; however, I felt that Oliver should know that they have a great team of people and I would recommend Oliver to my friends and family.

We’ve been customer for 30 yrs. they are very responsive.
Come when they say. Their workmen are friendly neat and clean. And leave your home clean. And in our case our office too.

These people came out and charged a service call but provided no service. It was for a gas tankless hot water heater which they knew nothing about. The water he claimed was a leak was actually condensation. . and all he did was tell me it needed to be replaced. He opened the case to look at it… but then didn’t investigate any further… like seeing if it was really the heat exchanger by removing the vent — which just pops out with a screw driver — and ACTUALLY LOOKING! Also… they only kind they could replace it with was a different compnay — that’s they only one they used and they didn’t even have one in house — which would require larger gas pipe, and to move all my fixtures, and that used a different type of exhaust which would require ripping up my sealing to put in a different type of pipe. I waited days and days for an estimate which STILL HAS NOT COME! Meanwhile — Nine days later — and I finally had someone else come in! Oliver also told me they «don’t like» doing tankless hot water heaters and only do one a year– if that! I hardly think they are qualified to come out on a call if they –maybe– install one unit a year. Totally utter BS! They have some nerve to charge for a service call! They never had any intention of fixing my unit. And they shouldn’t advertise or send people out on calls for this type of unit. And if they have no plan to fix it… they should NOT tell people that they will get right on an estimate for them… and have you wait DAYS with no hot water! Luckily I found someone who knows what they are doing… not these incompetents! FIND SOMEONE ELSE!

I’ve been an Oliver customer for almost 15 years now with 2 different houses. Always been on a service contract. Every single tech has been excellent, never a problem scheduling appointments for either routine service or emergency service. Pricing is fair. Would definitely recommend. Anyone complaining about timely service and you don’t have a service plan… what would you expect — they’re 1^st priority is going to be with their customers who are under a service plan… and you get the left over times — so your getting what you pay for (which ain’t much) so don’t cry about timely service. If priority service is what you want most, get on the service plan… it will pay for itself anyway.

I am very upset about my interactions with Oliver over the past 3 years. I have had a service contract with them over that time period and have had nothing but trouble with my system. Their twice yearly visits are extremely difficult to schedule and never solve my heating and air conditioning problems. Their team members are often late for my appointments and call me repeatedly unable to find parking. I live in the city, many of their customers live in the city. Parking should not be the responsibility of the customer. I have had one driver actually cancel because he could not find parking.
At my last visit, the two technicians were completely unprepared. Over the years I have had 7 visits from Oliver, never from the same person. The last two technicians had no idea what type of system I have. They did not bring the appropriate air filter. When then found this out, they suggested that I «drive to Home Depot and buy one». This is not what I pay over $ 600/​year for in a service contract.
I will be replacing my current HVAC system and will be seeking another company to perform this. I have already had multiple estimates from other companies, all of whom are much lower that my quoted price from Oliver. For example, I was told Oliver’s sales department that I would have to rent a crane to place the unit on my roof. I was told that this would cost $ 4000 – 5000 for the crane and there was no other options. Neither of these are true. Other contractors have taken measurements and told me that there are units that will fit up the stairwell in my building. Additionally they told me that a crane rental and permit should only run roughly $ 1500. The rest would be Oliver profiting off of me.
I would never recommend Oliver to anyone. They have only been difficult to work with and have never solved any of my heating/​air conditioning problems. This is quite a shame as they came as a high recommendation and but have always failed to deliver while charging much more than their competitors.

The service has been fine – they seem to respond quickly, though the last two times they basically blackmailed us into purchasing the long-​term annual contract by saying they are only sending those calls out that day (hard to say no when you have no heat).
We had them out in November 2014 to fix our heater which went out. Service call fine, paid for the visit, and didn’t think anything of it. Received an $ 80.10 charge YESTERDAY (1÷8÷2015) over 7 weeks later out of the blue (no note, no call about the charge). Contacted them and they said that when we paid in November they only processed the parts & labor, not the diagnostic charge. We asked why it was run so much later without notice (thank goodness we had money in the account) and they said their billing department «was out for a while.» No apologies, no explanations other than that. Not happy and will not use again after our contract expires.

Joe arrived within 10 minutes of the advance office call. He and his helper put on their shoe covers and got right to work. They listened and reviewed the situation, gave me a clear, fair estimate of the work, and got busy. During the work he discovered other issues and was great about recommending the best strategy. At no point did I feel pressured, when it was clear he couldn’t fix the core issue, he was generous in resetting the bill. When it’s time, I will be happy to call Oliver. What a pleasure.

Oliver is the best. If you want peace of mind, hire Oliver. I’ve had a furnace replaced and a hot water heater done, both jobs were seamless. They are not going to be your low estimate, in fact they could be the high estimate. It doesn’t matter. You pay for the quality. Super-​high quality technicians and really thorough when they inspect and service the work. A friend of mine’s father was a HVAC guy and when he was passing he told his son, «after I’m gone, if you have a problem, call Oliver.» That’s about as good a recommendation as I’ve ever heard.

Extremely, extremely frustrated with my experiences in dealing with Oliver. Two and a half years ago I made a purchase for a new heat pump and every time a new season comes around, something is wrong with the system. So with my latest troubles (which is still ongoing), the A/​C is not working properly. A technician comes outs on a Wednesday, spends over two hours here and cannot correct the problem because the part is not in hand (a part that has been recalled, but I’m told that owners aren’t notified… its «replace upon failure»). So I’m told I will get a call the next morning and a «Lead» or «Sr. Technician» will come out and install the part the next day and perform the appropriate tests. I never get a call the next morning, in fact it is after two attempts on my part that I finally reach somebody ~2:30pm (not the morning as promised).
A different technical shows up that night (not «Lead» or «Sr. Technician» as promised), and low and behold he comes with the wrong part. This would be the second instance a technician has showed up at my house with an incorrect part for repair. Over two hours later, a «tune-​up» was done on the unit (which I don’t understand how you do a tune-​up on a unit that is not functioning properly) and a fuse was replaced where I was told that this should bring the proper air flow back to the system, but I still need the correct part installed (the part that was not delivered as promised). Low and behold, 20 minutes after the technician leaves, the error /​fault codes (red lights) are blinking on the unit again rendering it useless. So yet again I am supposed to receive a call from Oliver in the morning to verify that the correct part will be sent with the technician to come back and install. Everyday is groundhog day.
When does it end! Why can’t a two year old system perform like a two year old system? And when will the technicians come prepared to do the job that is supposed to be done? If the system is a lemon, it needs to be replaced. I am tired of having to wait around and waste time just to have Oliver back at the house, only to have them come back out the next day, and the next day.

Oliver is very good, but when it comes to the service technicians it can be hit or miss. I have repeatedly had one extremely professional and experienced technician service my house on two separate occasions. Oliver technician Mr. Samuel Bailey, he helped us with a pilot valve issue and again with a gas leak which was actually caused by another technician (the proof was in the pipe). Always when I have a problem it bounces down the line until Samuel shows up and actually fixes it. I almost lost my faith in Oliver with this past gas leak issue; Samuel put my faith back in this company. Excellent work!

Yes, I would also highly recommend them. I’ve been using them for 4 years for my twice yearly service and they also installed a hot water heater. They are prompt, clean and knowledgeable. Their phone staff are also great…
In fact I would give them 5 stars except for the fact when you call the plumbing area after being kept on hold for a few minutes you are then put into a voicemail system where you are requested to leave your # and they will call you back. This has happened 2 of 2 different times in the last 2 weeks. This second time when I ONLY want to confirm my appt. I have waited over and hour for a call back. I am 20 minutes away from being unavailable once they call back…
They must need more phone staff trained to handle plumbing calls because that never happens when you are calling for your contracted service or to ask about a new service. Also, if you just speak to someone at their service line they won’t respond to plumbing appointment questions and they send you down to the plumbing dept. Its as if they are 2 separate companies???
They are however the BEST that I have found for all around service and I will continue to use AND recommend them.