SamsBeauty

Worst company EVERRRRRR when it comes to customer service. it’s true that they have nice deal when it comes to hair item but just don’t deal with them. I went trough a horrible ordeal with that company when I order a wig that got stolen from my porch upon delivery. Please note that they never send me an email saying that the item was shipped in the first place. They refuse to send me another wig of compensate me in any other manner or just find a middle ground with me. Had to go thru my bank to have the money refunded back to me. SamsBeauty afterward as retaliation put a Fraud sub on my account. Horrible just horrible company. to closed my account with them I had to deal with a super rude costumer service agent!!!
Samsbeauty you guys really suck!!!

this company is a scam!!! you will never get help, the number is out of order 888−920-sams
and they will send fake pckge to wrong address and say its undeliverable!!! don’t buy from here!!!

Ok so I have to write a review because I see a bunch of. negative reviews
I ordered this hair on friday and I didnt read reviews on this company til afterward and I was so worried because everyone was sayin how they got scammed
I called and called the company everyday for 3 days asking about my hair and they were awesome and helpful, my hair got here today on wednesday, it shipped out monday so it only took two days! I was so relieved and idk why everyone seems to think this is a and company
I ordered from another company a week before this one and it isnt here yet so im super satisfied!!! Will definitely order again

Do Not Order from them!!!
I paid $ 50+ for 2 day shipping but they can’t use a service that would deliver on Saturday or Sunday for $ 50? Instead deliver it 6 days later on a Monday?! That’s what all that extra shipping money is for to use a company who will get it in 2 (ok 3 with a holiday). Oh and the hair I ordered was not the hair ordered but sure enough it’s under order history as. And the product I ordered is now not in stock? Boo. I won’t even waste my time sending it back. $ 150 lesson learned for trying to get hair for cheap online.

Anyone looking for a deal on hair units, hair, or any type of hair accessories find another hair site to go shopping. Most of the people who claim this is a 3,4 or 5 star site are being dishonest through their teeth. They probably either work there or someone at Sams have giving them free hair samples such as human hair, wigs. etc for a positive reviews to get individuals to order from them. I purchased items from them in the past and my items are always always late but never the less I let it go. This time I ordered hair units from this place and although it was a manufacturer default they refused to assist me. Uneducated ghetto manager (I grew up in the hood so I can rightfully make the comment:)) had no clue what to do and got upset with suggestions that might help. I got so upset I just had to hang up in here face, because I have no tolerance for stupidity.
Its obvious they have to get young local individuals to work there, but dont forget you are running a business and you need to have products and people in your business that can communicate or you WILL EVENTUALLY loose your business. My units were completely something different and I dont have $ 100.00 to just throw away without you wanting to assist me. I am asking anyone and all Military personnel and individuals outside the country DONT ORDER FROM HERE… Please.
You are getting a good deal but look at other websites.
Here is a tip they all price match and this company is not the lowest.
try
sista
elevated styles
hair sisters
black hair spray
I don’t work for any of these companies I have only ordered from them in the past. FYI hair sister is better if you use pay pal:)
Please support companies that Care because hair is a billion dollar business lets just put this one out of business.

I have to say that Sams have let me down. I have ordered numerous of times with no problem but sadly I will have to order elsewhere. They sent me a used wig. The texture is messed up and the tag has already been cut by whoever had the wig before me. I put a post up about this on their facebook page and they removed the post. I’m going to dispute for a full refund or they can send me a new wig in place of this used one.

Worst wig store I ever bought from. I proceed to return two wigs and to receive my money back so I can get the correct color wigs I wanted. When I purchased the wigs it was free shipping. So I had to pay shipping to return the items not only that they deducted 20% for a restocking and charged me for shipping again!!! I have yet to call the manager and demand a full refund or have my bank force them to pay me back in full. Terrible decision to even purchase from this site.

DO NOT ORDER FROM HERE! This place is a scam! Placed my order on ⁷⁄₇ and the quantities of my packs of hair were duplicated (I’m assuming because it was buy one get one) I immediately called the 1 – 888 customer service number and left a voice message that I wanted my order cancelled or the quantities fixed. 9 phone calls, 2 emails and 2 voicemails later and I have yet to get a response. I have received 4 duplicated email confirmations and a shipping confirmation for only 2 packs, as I wanted, but was still charged for 4. This place is awful

So I ordered from this spot right before the 4^th of july holiday… OMG…still waiting… tell me, how can a 2 day priority turn into 5 days already… will update IF I ever get my stuff. Shame on me for not reading these Unilocal reviews before I fooled with this online company…

I placed an order on ⁵⁄₂₂ for two items that were in stock according to their website. The website states that orders ship between 1 — 3 business days after processing.
Fast forward to ⁵⁄₂₈ and I STILL HAVE YET TO RECEIVE SHIPPING CONFIRMATION. I called on ⁵⁄₂₈ to find out what was going on and was told that «they were waiting for one of my items to come back in stock» WAIT, WHAT??? It was in stock according to your website and why didn’t someone email or call me to let me know that? I could’ve just went another route.
Then the person says that the order was shipping out later that day. Now today is ⁵⁄₃₀ and I still have no shipping confirmation.
I don’t know what is going on but I do know that I will neverrrrrrrrrrr patronize this company again. I call myself trying to save $ 7 by using them and not their competitors BUT YOU CAN NOT PUT A PRICE TAG ON PIECE OF MIND. Mind you, they had no problem charging my card on ⁵⁄₂₂. Save yourself the headache and order from
,
or
. They ALL show available stock on their website, ship the same day via UPS, offer free shipping if your order is over $ 50 and they will contact you immediately if there is a problem with your order. Samsbeauty needs to take a lessons in common business practices from their competitors that I just listed!

I’m updating this to say that if you live in the Chicago area or close surrounding suburbs, you will not garner any real savings from them that you can’t find at your local/​nearby Beauty Supply Stores.
I recently went to a local store and found the exact same products I bought from here for less than a dollar more. $ 0.50 more to be precise. And the weave that I bought, I actually found for less. If you factor in shipping costs as well, you could be spending more here than you think plus you’ll have to wait for your products to arrive opposed to having them on the spot, ready to use. And seemingly, that wait can be pretty long.
Therefore, unless you are looking for something that just cannot find in your area or you feel like between sales price and shipping price that it is just an unbeatable deal, I would recommend shopping locally.

I’m not happy with delivery time for my most recent order. Initially I blamed Sams
. But after further investigation, I feel like it may have been the Postal Service.

I ordered 10 packs of kanekalon hair for synthetic dreads. Then I looked at the reviews. I was terrified of being ripped off or not receiving my order in time, so I called customer support and asked about it. They said they had my items in stock and shipped my package. Also the woman I was talking to sounded quite rude. I still wasn’t too sure since most reviews are bad, but surely enough, I got my package in a couple days and everything was there.

HORRENDOUS. Stay away. It sounds like a good idea until they send you the wrong thing, never communicate with you, and don’t refund you for returned material! I’m in the process of having my bank charge them back due to the absurd «customer service». Their website says 110% customer satisfaction is their goal. They should take that down until they are able to adhere to that.

Worst company ever. Please read the other reviews. They charge you for items they don’t have in stock and then delay shipping. When you finally do get in contact with someone (which is almost impossible) they have no valid answers. There is a reason Sams is cheap, and it is because of their shipping and customer service. If you don’t mind waiting forever for your items and being misinformed about the status of something you already paid for then take the risk. However there are so many other companies with comparable items, pricing, and better customer service.

When I placed my first order with Sams Beauty, I received my order within 3 days. I was excited and made Sams my company for ordering supplies. Then after a few orders the shine was gone and I had to wait long turn around times. I stopped ordering from them.
They still send me emails about the sales they are having and I noticed they had a buy 1 get one and some supplies that I needed so against my better judgement I placed an order on ⁶⁄₂₈. They are quick to take my money for something they did not have in stock and emailed this on the ⁷⁄₄. As of today I still do not have any idea of when I will receive the order of what was actually available. They do not seem to care if their customers are satisfied and do not address any concerns.
I will never order from Sams Beauty again. I dont care if they have buy 1 get 50 free. The aggravation and waiting is not worth it.

This company is the worst business ever. I have been buying from here online for over 5 years and after numerous problems I will never be buying from this place again. Their return policy and process is horrible. It took a month for my return to be processed and I had to email to remind them. Emails back are very slow. Sometimes it takes a week for a response. Their shipping is very slow. Every order I have placed has taken over a week just to be shipped from their store. I’ve gotten wrong items in my orders and missing items as well. If they are out of stock on an item they don’t even contact you to let you know. The final straw with them was an order I returned that took over a month to get refunded. I get store credit and buy some hair and it comes used. It was out of the original packaging and was certainly worn by someone. Very gross. So I return it and get accused of fraud and have to pay for shipping both ways and a restocking fee on used hair! Their customer service is horrible. Stay away from this company. They have $ 100 of my money that I won’t get back and I’m frustrated beyond belief and there is nothing I can do to get my money back.

This place is TERRIBLE. Ordered a wig and it came obviously worn and CUT! Someone had clearly owned this wig before because it was dingy looking AND they cut the hair! How did I know they cut it… well because the hair they chopped off… they balled it up and included it in the packaged wrapped in a separate hair net. Customer service picked up and then HUNG UP ON ME when I said «i’d like to make a return.» I tried calling back right after and magically no one was there. EPIC FAIL.

I been buying hair from Sam’s Beauty for about a year now. Of all the orders I’ve placed I have only experience slow shipping on one order. Other than that I say the prices are pretty good compared to other sites. I hate paying $ 7 for shipping but I would spend than that in gas going to the local BSS which is about 8 – 10 miles away from me anyway. Sam’s has a much better selection of hair, wigs and accessories too. There are also always promo codes available for freebies too! :)

I ordered an item and they tried to send me the wrong item. I tried reaching customer service for 2 weeks, no one ever picked up. I would leave message after message and email after email. Finally, it took 4 weeks to get the right item shipped to me. When it finally reached me, it was the wrong color, so I sent it back. I had to pay for shipping back and they charge a 20 percent restocking fee + cost of shipping! I returned the item and never once opened it or anything. I returned the item in the original condition. It takes 15 days for an inspection. THEN once it is inspected it takes another 15 days for a refund authorization. THEN it takes another 10 days to get the money back into your account. Beware, beware! Order elsewhere if you can!
All in all, horrible customer service, overpriced item, unknowledgeable, dishonest, confused staff, and untimely in handing matters.