Midas

I recently purchased a Mini Cooper s and like purchasing any used car mechanical issues are sure and not far behind. I took the car to a few automotive repair shops but they were either playing the guessing game or trying to over charge me, but that all changed when brought the car to Midas in Morton Grove and met store manager Eddie. I can’t say one bad thing about the guy and his staff. Eddie was friendly, knowledgeable, patient, informative, and extremely professional. He offered me a ride to work once I dropped the car off and didn’t hesitate to let me know about a coupon on the Midas website that saved me some extra cash on the work I was getting done on the car… I mean cmon who doesn’t like to save a few bucks especially when most repair shops try to squeeze every last cent out your pockets. They did a great job fixing my car in a timely manner and their customer service was far and few between. The Mini is happy my wallet is happy and if both of those things are happy then I’m beyond thrilled. I’ve already mentioned this place to a few coworkers and personal friends, and if your thinking about getting any work done on your vehicle I highly recommend you bringing it to Midas in Morton Grove and let Eddie and he’s staff work their mechanical magic, they’re simply the best. Thanks again guys for your patience, amazing work and giving me peace of mind taking care of that pesky check engine light. I won’t be taking the car anywhere else if future issue arise.

Horrible service very expensive they gave me a quote and when I went to pick my car up the price was $ 300 more than I was quoted. 5 minutes after leaving my brakes DID NOT WORK!!! Thank God for emergency brakes. This is a true story I do not recommend anyone go there

I brought my 2012 Jeep Wrangler in for a routine oil change and to check the brake pads. Eddie the manager told me that my breaks were fine but I had a bigger problem with my Jeep. He said the rear axel seal on my Jeep was completely gone on the passenger side and leaking differential fluid. He brought me in the garage to show me the problem he was referring too. He told me that this could end up being very dangerous and end up being very costly if I didn’t take care of it immediately. He said his shop would be able to fix it but it was a difficult and time consuming job. He said it would take him eight hours to take perform the job. So for two seal replacements and eight hours of labor he quoted me over $ 900.00 dollars. He said he would rent me a car and he would cover it and that mine and my friends oil changes would be on the house. Long story short I got an estimate from Sherman Dodge and the dealer who is always higher than anyone else quotes was $ 570.00 and my car would be done in four hours and not eight. I brought the written estimate to Eddie who did not seem too pleased and he said he would beat the estimate at $ 563.00. I said fine just call me with the status of my car because I was traveling to Michigan City Indiana for my sisters graduation. He guaranteed my car would be ready by 6pm and I could pick it up and he would accept payment over the phone. Long story short he called me at 5:30pm and said they could not my the parts my Jeep needed and he had to get them from the dealer the next day and my car would be ready by noon. I had to call in sick to work the next day because I had no vehicle and wasn’t notified until it was too late to get a rental car. This man scammed me with the original outrageous quote and I lost a day’s pay due to them. Eddie was apologetic and for my inconvenience he gave me credit for a free oil change. It ended up costing me $ 550.00 plus eight hours of time lost at work. Lesson learned I will never go to this shop again and I hope people read this review and learn from my mistake.

I used to teach customer service and had the privilege of meeting Eddie. What a phenomenal human being. I felt he was honest and had great integrity in advising me about my car.
Kudos to Eddie!

After receving high quotes for work on my car elsewhere, this location gave me the best price and best service, and the store manager Eddie was upfront and honest and did not have me pay for something I did not need like the other places I went to.
I always go here and never had an issue.

Eddie, and his team of mechanics are simply amazing at what they do and customer service. No matter who you are their integrity stays 100% intact and their service is 100% honest. You feel like family once your there. Eddie is by far the best mechanic i have met and keeps his amazing team at their best! Thanks for all of your hard work and especially thank you eddie!

Had work done on my SUV. I came in think it was one issue, however they found the problem which was something completely else. Although I had to wait almost 3 hours, they’d offered to drive me back home instead of waiting there. It was absolutely kind and thoughtful. Eddy was so kind and easy to deal with. My experience was nothing short of perfect. Thanks guys!

Eddie, George, and Jerry are my heros!
My van broke down after I had dropped off my son to camp and I was stranded. I called a tow truck and then called Eddie. He was so friendly and helpful! He assured me that he would make sure I got in as soon as I got there and they would help me figure it out. As soon as we got there (around noon), the guys got to work. They pushed the van into the shop and assessed the problem.
Not only did they get the work done — they got it done right and quickly! I had the van back by 430p! They were lovely, helpful and even offered me a ride home so that my young daughter and I didn’t have to wait there.
Thanks guys! I really appreciate it!

I have been a long time customer at this location. It seems to have gone through a number of owners but it’s always been OK. Today I was in a panic because I needed my A/​C fixed right away. I have dogs and I can’t drive with them in this weather without A/​C.
Eddie was amazing, He explained the issues with new ownership and not only met my expectations for great customer service, he exceeded them.
I work in retail pharmacy so when I get good service I want people to know. I’m very please with this new owner and his staff and will continue to go to this location for whatever I need

This was the first time that I’ve taken an automobile into a shop and was treated with respect as a person and a customer. Eddie was a warm, gregarious, and passionate manager who dedicated himself to ensuring that I knew each nuance of the recommended repairs and fluid changes. He showed me the brake pads, had all the filters removed and inspected, and genuinely asked about my day and my life. He shared with me an anecdote about his daughter, we talked sports, and he gave me a few recommendations without coming across pushy or slimy. I WILL be taking my future car service to this particular Midas thanks 100% in part to the OUTSTANDING customer service, quick and precise work, and the reasonable prices.

My tire pressure light went on, so I pulled off the highway. Eddie, the shop manager & new owner, was super friendly, checked my pressure and filled my tires up for me at no cost. For that, I give a good review for customer service.

I had the most disgusting customer service today. After attempting to make an appointment online, I was told I’d receive a call in an hour. The call never came. Went in around my scheduled time and was told by the store manager that they didn’t have enough time for me today, which is fine. I would just go elsewhere. But. On my way out he said I should make an appointment next time. I said I tried but no one called me back. He straight up accused me of lying and tried to prove to me that I never contacted the store. I have the confirmation email with the correct address listed. He just didn’t check his records and insulted a customer. I am never returning to another Midas. I drove about a mile down dempster to Merlin and they did my oil change in 20 minutes for 10 dollars less at that!

Not even worth the 1 star I was forced to give. Horrible customer service. This specific location is currently offering a Groupon. Just bought yesterday and went to redeem today, was told some BS about it being offered by previous owner at another location and they refused to honor it. They would rather lose a customer than honor a Groupon that is clearly for their location. And on top of that, when I told them that I would file a complaint I was chased out of the store with a threat of the police being called on me if I ever came back. With that kind of service its no surprise the shop was completely empty of customers.

I’ve been taking my cars to Midas for many years now. The Morton Grove Midas has the friendliest techs who really care about the service they provide on my vehicle. I come in for oil changes regularly. They haven’t disappointed me at all. I will continue to go to this Midas as I trust I will get great customer service and actual service on my vehicle. Thank you guys!

I do not recommend this place. They ruin your car faster than they fix it. Called ahead for oil change, said I could go in with no wait. I arrived 5 minutes after I called, set there waiting for 2 hours. After oil change, my oil scale is no longer working. They asked me to bring my car back to them to fix it when they have more time to play with the scale setting. I asked when is a good time, they replied «not sure, just keep calling or leave your car here and we will get to it when we are able.» So pretty much tells me that «OK, we broke your car and if you are lucky and you are willing to let us keeping your car for a while, we may be bring your car back to it’s previous condition.» They will also recommend many other services that you don’t need. If you have a coupon for oil change for $ 19.99, you will end up getting charged for $ 26 because all of «other» fees adding to it. Other places I went will charge you $ 19.99 as they ad. not adding other cost to it.

DO NOT!!! I REPEAT DO NOT BRING YOUR CAR HERE!!! I brought my car in for repairs, customer service was very efficient. My brakes, front and rear, which was needed cost $ 700.00. I drove away and had no problems. I parked my car in my garage and did not drive till the next day, late in the day. I was driving and someone mentioned to me that my car was grinding and my brakes were bad. I HIT THE ROOF IN ANGER!!! I called and spoke to a Manager where he told me nothing could be done until I brought the car in. I explained to them that I was taking someone to a Dinner and had to be Downtown by 7:00pm. The OWNER who is now speaking to me told me to drive the car anyway. I asked if I could get a rental car from them they told me to drive into the city to Pulaski and Irving with my 90 year old Father. I drove to the facility in Morton Grove where I was told to ‘CHILL OUT” by the owner. Of course, when I got to the facility there wasn’t any noise. I very nice man took it for a test drive, when he got back he informed me there was grinding. They put my car on the rack, 3 men standing around with the owner. The OWNER said to one man, ‘WHO DID THE BRAKE WORK HERE. The owner then came to me and shoved, which seemed to me a metal piece the side of a silver dollar in my face, telling me I should not be blaming his shop for MY MISTAKE. I seemed to have picked up this metal piece and it lodged in the rotar of my brakes. I was so furious with the Owner prior to meeting him. I asked him for Corporate phone number, he said he had nothing to do with corporate. The one star is for Cusomer Service.

Got scammed into paying for a service that the dealer and mechanic friends say was completely unnecessary. I should know better than to accept a mechanic’s suggestions before looking it up for myself, but each time I get tricked into unnecessary «maintenance» or «repairs,» it feels like crap.

I’ve brought my cars here many times, and have always been satisfied with the service. The people are friendly, show you what is wrong (if anything), and are not at all pushy. If there is something they can’t do, they’ll refer you to someone who can do it. I usually wait while my car is being fixed, but they have given me a ride home when I’ve needed it.

I think it’s about time these guys had an updated review! I don’t know if this location has switched management recently, but the service I received was great. Here’s the situation, I started hearing grinding sounds while driving on 94, so I got off on the Dempster exit and was so relieved to see Midas auto service. They were open and despite their heavy schedule, was able to diagnose my car right away. While they had my car raised, they took me into the garage and showed me what my tires were doing that was causing the grinding. Scary! They gave me a reasonable quote for 2 replacement bearings, and rear brakes. I did not feel swindled at all! My car was all fixed by the time I got off work and runs great!

I went in for a simple oil change. The tech who met me (after I stood in the empty waiting room for 5 minutes) told me it should be about 35min. I told him that should be fine and he took my keys and went into the shop. An hour and 20min later my car finally finished. He rang me up, just short of $ 60, for a simple oil change. Clearly seeing my shock he then informed me that my engine will need new heads, a battery, new transmission, deferential, and power steering fluid to boot. I then informed him that no less than 2XXXmi ago the entire was rebuilt and everything was replaced. After being told this the tech then told me that in fact my engine did look great. I’m lucky I’m knowledgeable enough about cars to know I was being ripped off. Please, do your homework before you go here, and if you can, do not under any circumstance go here.