McGrath Acura

What a colossal waste of time! Went to look at preowned cars, & even called ahead twice to make sure the vehicles were ready. They never said anything about the airbag recalls rendering the vehicles unsellable until fixed. Not during the 2 previous phone calls. It was like a bait and switch scam or false advertising because you could not drive or even sit in those vehicles to see if you could purchase once they fixed the recall. EVERYTHING that anyone every warned you about when buying a new or preowned car happened to me during my 6 hours in this place. Worst experience in over 20 years of buying cars.

Well this place was a waste of my time — I called ahead to make sure cars were available to be test-​driven. I was told yes — then when I was there they tell me about the recall — the one that makes NEARLY ALL their used TLs unsaleable and undrivable.
Mike the GM told me they only knew about the recall for a week and they still didn’t know how to share the news with customers… He got all defensive when I told him that he wasted my time — not even an apology.
Clearly frazzled and inexperienced staff and management. Wish I could have that hour of my life back.
Cars you can’t drive are still listed on autotrader…

There were some good salesman we dealt with here… Elson (sp?) was personable. as well as DJ. at the time.although.now that we bought a car from them. they NEVER return calls… they were supposed to submit a check to my previous bank for the trade in. its been more than a month and they still have not received it… I have been trying to find out the status but all calls go by unanswered.
Also, at the time of this review the General Manager was Mike S.(some guy with a Southern accent) he was VERY condesending and pompous. acted like he really cared to put us in a safe car and one we could afford but his manner was very off putting and just came across as feigned. he would use reverse psychology. and pretty much acted like we were idiots… i would probably not purchase a car from this dealership again nor recommend it to family/​friends.

I’m on my 4^th car with this dealership and I have to say McGrath Automotive Group gets it right every time! On top of that I get all my service done here or one of the other McGrath Family locations throughout Chicagoland. We basically have the deal setup when I get there so I’m in and out in no time! I highly recommend McGrath Acura and their entire team!

I negotiated a price over the internet and came to the dealership expecting to finish a transaction in a few hours, but it turned out that they cannot deliver what they offered via email. First of all I want to point out that this was a brand new car where I specified exactly the package and configuration and I want and usually is an easy purchase since you go by the manufacture configuration.
So, after a short test drive we sat down and first thing they said that I have to pay over $ 1,000 for some extra accessories that the car has (paint protection, wheel locks, etc.) I said that in the email you said that you have the requested car in stock and I can buy it for $XXXXX. The answer was that yes, the car is $XXXXX, but we put these accessories on all our cars and you have to pay for them. Well, after five minutes discussion and negotiation we agreed on an additional $ 250 price for these accessories.
The next catch was that they offered me $ 4000 for my trade-​in. I showed them KBB and Edmund’s estimates of over $ 7,000 and kindly declined the offer.
And lastly, after they offered me 3.99% financing and I declined it because my credit union offered me 1.50% they said that the price they gave me via email was subject to getting a loan thru their financing department.
So I spent over an hour at this place and left it with no car…
They offer low price via email hoping that they can either up-​sell on accessories that people do not need, make extra money on the trade-​in, or make money on the financing kick-​back they get from a bank for higher than market interest.
Note that neither trade-​in, nor the financing was never mentioned in my email communication with them so they were not part of the deal.
I purchased a car at a different dealership the next day and had a completely opposite experience.

I’m not going to lie, I was very surprised with how helpful the reps were. I remember not having the best service a few years back, but I can see that they are really changing things around and making costumer service on the top of their list. I wasn’t quite sure with what car I wanted so they provided detailed information/​suggestions about the different models they had and what would suit my needs. When I wanted to check out other car brands, the GM at Acura, Mike S., made few phone calls so that someone at the other Mcgrath dealerships would greet me at the door. I’m happy to say that I drove off in one of their cars a few days later! I’m very satisfied.

Trade in 2013 RDX bought new because of the bad suspension and they can’t fix to RDX 2016 new.
This place has been taking care by two types of people. Idiot and dump. Typical bull$hit dumb sale person want to making money but doesnt know anything about their own parts. Sales manager just promise you everything but they’re not going to do or follow up. POS. I told Mr. T I will get 2016 if they remove my trailer hitch from 2014 and install back to new car. He said «yes». On my research 2016 it the same suspension but improve quality so I’m sure my hitch will fit perfectly fine. At the end, the technician won’t be able to install because third party part and they are not sure it’ll fit and they phucking lost parts from hitch. Asshole!!! Why don’t you make sure from the beginning before you make a promise. And these two cars basically the same dumb ass. These idiots can’t fix their own car and love to screw up again. They told me nicely to get the parts and they lost it at any hardware store. This dealer ran up to be a complete retard.

Too pushy

Went to buy a new car. The car salesman was very nice but they brought out a sales manager which was the epitome of an untrustworthy sleezy car dealer. Walking out of there was the best decision I made. I purchased a brand new car at a respectable dealer a few hours later

This location is very convenient for me and they have an excellent service dept. Which is why I’ve rated them 4 stars. Not too long ago, I brought my SUV here for an oil change but for some reason there was a big scratch on a side panel. Not to worry, they let me borrow a TL loaner and my vehicle was ready in about 3 days. You can’t beat that top notch service. So you see, it would be 3 stars without this attentive and friendly customer service because as much as we’ve tried, we just couldn’t buy a car here. We ended up going to other Acura dealerships because of better pricing. In fact, make sure to come with service coupons and if you don’t have them, Pauly Acura is considerably cheaper but you’ll have to make the long trip up to Highland Park. They also have free pastries first thing in the morning and a neat coffee/​green tea machine. I also enjoy using their free wifi while sitting in their comfy black, faux leather chairs — all while watching TV.

I would like to share my experience dealing with McGrath Acura of Morton Grove. It was GREAT.
I requested internet quote for 2015 Acura TLX through
and received email back with a very good price that already included destination charge. So, I could see from the beginning that they don’t want to play any games. They just want to sell a car.
General Manager called me a few days later and invited me to visit. He was able to offer me the best price, compared to all local car dealers I have contacted before talking to him. I live 40 minutes away and wanted to make sure that this was not just an attempt to get me in the door and then sell me something else. He confirmed that all my requirements would be met. How often do you even talk to General Manager at the dealership? If you are lucky, you might talk to the Sales Manager. I would like to thank General Manager Mike Spilotro who was true to his word – no gimmicks and no sales pressure, just great car and an outstanding customer service experience. This was in sharp contrast to other dealerships I visited in the last 2 weeks, doing business as usual for them – promising the deal to get you in the door and only releasing the true cost when contract is printed after hours of discussion.
McGrath Acura of Morton Grove is a modern and clean facility where you will be happy to do business. Everyone is approachable and very young. My transaction was very fast thanks to Keisha, Sales Manager Elson and Finance Manager DJ. Finance Manager was trying to sell me some other services while we signing documents but he was nice and professional even when I decided not to do it.
Overall I’m very satisfied with buying my car from McGrath Acura of Morton Grove and will be back to service my car.

Too bad you cant give zero stars to a review. This place is unreal, I tried to return my end of lease vehicle today and they wouldn’t accept it because the ONE guy who knows how to process a lease return was out! Now they want me to set an appointment of course during the week which is also surreal as «don’t they know people work and that’s why we come to see car dealers on a Saturday!
My have to just leave the keys on the table and walk away!

If you have money to burn then come here. Otherwise take your business elsewhere! I should have known better — initially we were trying to buy our MDX here but they refused to negotiate on a used MDX. So we went to Pauly Acura where we ended buying an MDX where we were very pleased. I normally bring my car to be serviced at Pauly but I was short on time so brought it to McGrath which is closer. The same service at McGrath cost me more than double the same service at Pauly. They charged me for inspections where as Pauly does them for free — and the service guy at McGrath even tried to sell me more service that had already been done at Pauly. I’m never going back to this place again. This is my second MDX, the first one I bought at Napleton.

The Wife and a I bought our new vehicle there 1.5 months ago. Everyone was so attentive during the sales process. 2 weeks later, I went in for a (free) car wash and service to get my remote starter keys programmed. The hospitality that had been previously shown was gone. They discarded our friendship and made me feel like a plastic bag drifting through the wind. I took the liberty of downing three cups of complimentary coffee that had the same bitter taste that my experience with McGrath Acura had become.
Fast forward 3 more weeks, I took my car in for another wash and discovered that they switched their car wash detergent from soap to Dirt™. I left with a sateen-​soiled finish. What a waste of time.

Incredible service and sales throughout… Bob Sisk is a great service manager. I have called ahead to schedule appointment and they got me through right away, so in and out — barely took up anytime from my day. Sales was similar, we went through the car options and made selections and blocked out a time to come back to finalize everything — very well planned. This is now my 3^rd car from there, great business!

I had a great shopping experience at McGrath Acura in Morton Grove. Harry G was attentive and thorough. Thanks you guys.

This is the WORST Acura dealership I’ve ever been to. Had there been an option for zero stars or negative stars I would’ve used it. Unfortunately we had to use them recently and it proved our hate for these guys. We bought our car there a year ago, I would rather not have, but the price we got could not be passed up. We have owned 5 Acura’s and typically use another dealership for all our services. This time we had to use them because one of the issues was a reoccurring warranty issue. Needless to say they were no help. We brought the car in Friday at noon, 2 hours later they called asking for me to come in to drive and duplicate the issue. I said no problem, but it’ll have to be Monday because they are 30 miles from our house and I work 7 days a week. They said if I can’t be in tomorrow then we’ll have to return the loaner because it costs them $ 177 a day to leave it out. I told them there was no way I was driving at 7 in the morning on Saturday when I have to be to work an hour later. I advised him they are more than welcome to drive out to my house and swap vehicles back because we will be going to another dealership, which they did. So bottom line is avoid these guys at all cost. The service techs and service manager are all idiots, customer service is not their priority and they have no business doing what they are doing. Absolutely no chance we will ever step foot in this place again and believe me no one I know will either.

Review for Service Department.
I went to McGrath Acura to Service my 06 Acura TSX — Routine maintanence of an oil change. Shawn the service rep reported back that I need new rear tires (which is true, pulled out 70k miles on them) and I needed to replace my battery. He stated that my battery failed — the battery performance test. My battery was replaced just 11 months ago and majority of the time the car is kept in a heated garage. I have expericence 0 issues with the battery since replacing it last year. Per the recommendation of service rep, I had to take my car into Autozone where I had my battery originally replaced.
A battery performance test was completed and the test showed no failures. This makes me question the service reps McGrath has hired. Falsely identifying problems.
This is not the first occasion this has happen. Previously I was told there was a nail found in my tire, and I should get that taken care of. I again had the car checked out by another party and there was no nail.
Honesty is a big problem in the Service Department — I will need to reconsider where I service my car from now on.
*If your car is under warranty they will treat you like kings but once its out of warranty they want your money.

Go somewhere else to shop for a used car…
They were persistent to knocking off only $ 500 off a $ 33 000 car! I’ll take my business elsewhere. Neighborhood dealership? Yea right…
I don’t know how the new car buying process is but would avoid it also.

I can’t comment on their service but there were two seperate times I wanted to bring my car here for service because its so close to my job and thus would be much more convenient. But each time, the price they have quoted me for service has been at least 50% more than a comparable quote I receive from joe rizza acura where I got the car. I dont know why they charge so much more for the same service, but I’ll gladly drive out to the south suburbs if that means it will save me a couple hundred bucks in these trying economic times.