Castle Honda

I worked with Mustafa to get myself a used Honda Accord. Mustafa was great he was super busy while we were there but he multitasked and still got me the deal I wanted! He was truly great to work with and is dedicated to helping you get what you want! Definitely would recommend going here and seeing Mustafa if you are looking to buy a new or used vehicle. Love my new car!

I had such a great experience with Moose! After experiencing less than professional behavior with another dealership I went to Castle Honda to consider my options. I absolutely loved my experience with Moose! He was professional, patient and considerate of my time. I will refer everyone I know to Moose. What a great experience!

All I got to say is they are super helpful
Went in to trade in my old car for a new one and they accommodated me really well. I had to finance my car and they did an amazing job to help me out as much as possible. Giving me an over view on the car I was gonna get and the featured that came with it was great. I would recommend this dealer ship to every single one of my friends looking to get a new car!
I would highly recommend Harris Fazal when looking to get a new car.

Great team. Nora, Harris and Brent took excellent care of us. These guys know how to provide an exceptional guest experience.

Don’t be fooled by negative reviews about the Service Department! I have been a regualr customer for few years and never had a complaint. I always get an appointment that fits my schedule, service writers are knowledgeable and friendly. I always see Lukasz who is always answering any questions that I have as well as recommends jobs to get done on my car. With pleasure I give service department 5 stars!!!

Brent Dixon, was very great handled me very well. Very great experience for me, since this was my first car purchase.

Brent and Mario were wonderful to work with! I had hands down the easiest time purchasing a car. I would refer both to friends and family in the future.

We just bought our new Honda CR-​V (Our first car :)). We had been shopping around for a while and were tired of not getting good service and real numbers, we came in to Castle Honda and Terry and Brent were honest, clear and went straight to the point. They worked with us to get our lease approved (since we are fresh out of school). In general Terry and Brent made our whole experience so much easier than any other dealership, so much that we were finally able to walk out of there with our new CR-​V!!! We will definitely come back for our next car. Thanks guys

This is review is for the service department. I always figured it you take your vehicle to the dealership, they wouldn’t take advantage of you or they would know what they are doing. I had suspicions that my strut was bad and that could be upwards of $ 800 on my SUV so I wanted to make 100% sure before replacing. Brought in my SUV because it was making a front end noise near the strut. I mentioned to the service advisor when I dropped my vehicle off that I suspect it is the strut even though vehicle has 33K miles. I paid a $ 79 service fee for the diagnostic.
1. Tech said strut is fine and not leaking and that it’s the strut mount.
2. Noticed dealership cracked a large plastic strut cover part and concealed it from me. I mentioned to the Honda service manager to notate my account in case it gets bigger.
3. Had strut mount changed by my local mechanic w/​original honda part. Noise still there
4. Called dealer back and spoke with my service advisor who go upset because I didn’t go through them to install and accused me of installing an aftermarket. Said I could speak to his manager and when I said yes I would like to, he hangs up on me.
5.Called back and spoke to service manager and informed him of my situation. Said mount probably needs adjusting and if so, would adjust and not charge me anything. If not, then they would diagnose further. I googled and spoke with many mechanics, and they are not familiar with strut mount adjustments.
6. Took it back to dealer, and he calls me up and says they changed a stabilizer link and the noise went away slightly but I need a front and side motor mount. Changed the stabilizer link w/​o consulting with me an charged me $ 80. I asked why my engine mounts would go bad with only 33K miles. Said after 5 – 6 years, they need to be replaced. Estimate is $ 1000. I then asked why they originally said it was my strut mount that was bad and manager shrugs his shoulders.
7. Take it to my local mechanic who digs deeper and shows me where my strut is leaking and says 100% it is the strut. I should have brought it to him earlier buy again I chose the dealer path. In any case, I bought the struts and had my mechanic replace them. Noise is gone
8. I contact dealer and speak with manager. I explain the situation that my vehicle was misdiagnosed three times. He agreed to refund me $ 175 that I spent. Manager was great, however, the dealership service department very bad.

I have been a customer here for 18 years. They have been always helpful and kind. They seem to have the best deals in town. I went in and met Gosia and she went above and beyond my expectations to cater to all my needs as a car owner. She ask detailed questions and went out of her way to get me a test drive even though it was almost closing. Brent was the finance guy and in all my years I really had a pleasurable experience, Great price and great service I couldn’t have been happier!
Three new reasons to go to Castle Honda:
Gosia
Brent
Customer service!

No follow-​up and no help from the staff. They refused to negotiate a $ 1,500 difference in their sticker price and what I wanted to pay. This was less than 5% of the price on a new car.
I guess they are doing so well that they do not have to bother building relationships with their customers.

Had a great experience purchasing a new car with my mother. Paul and Brent assisted us and were great! They were very knowledgable, patient and extremely helpful as my mother decided which would be the best car to choose. This was a great experience and recommend anyone to come here.

I’m not a fan of dealerships typically, but I just bought a new Honda CRV there from Tony. It’s my first new car ever, and I felt fairly treated. He told me what he was willing to do and why, then cut me a deal on a few other things, and overall, I felt like it was very honest and straightforward. I will go back to Tony when my wife needs a new car.

3÷15÷2016 — I just bought a brand new Honda Accord 2016. The sales person I went through was Tony Chammas. Tony gave me a wonderful experience, he even took two hours of his time to show me all of the features and benefits of the car. I have never experienced customer service like this.
If you choose to buy a new car, I highly recommend visiting Castle Honda and talking with Tony!
Neenif Daniel

Nora was good, and the salesman Harris is also good. Marian, the finance guy is cool. He has a great sense of humor.
This is a fun place to buy a car, as long you ask for Nora or Harris, but there has been an update since then, see below.
I wanted a Navigation System put in, and it was taking a very long time. What bothered me is, I should of been updated periodically to see what was going on. I had to call AJ, who is the manager and he was very good in pushing this request for me. I’ve been waiting five months for a Navigation System. Hopefully in a couple of months they will install this to my 2015 Crosstour.

Don’t be fooled by the bad reviews — the Service Department is great!
I brought in my 2015 Honda Accord Hybrid for scheduled maintenance — oil change and tire rotation. The price was competitive (you could not get a mechanic to do the same work using synthetic oil at a much better price), the customer service was excellent and it was all done in around an hour. I’ll be back for all my service needs and recommend them highly.

Been going to Castle Honda for service since 2001. They have been great to me. Took care of my Accord EX until Feb 2015, when I bought a CRV from Castle. Took the CRV in for my first maintenance check in January 2016. Brian took care of it all (as he took care of my Accord many a time over the years). All the people in the Service Department have been great and Brian stands out for me.

I recommend dealing with Jim, I pretty much was shopping all around the city and when i stop by Castle Honda Jim took me out for a spin and in less then 2 hours he had the key for me.
Great Price and Great Service!

Just purchased a new 2016 Honda Pilot from Nora. We had been receiving postcards saying we could purchase new for about the same price or less than we’re currently paying.
They did right by us! It is less and love the new Pilot. No pressure to buy which I like. And I am in sales and sell the same way, no pressure.
Mark Fisher the finance manager was awesome with the financing and letting us know all the options available, which we took advantage of a couple, and got us low interest rate. Thanks Castle Honda and all of your team! Mike

One star /​eclipsed if possible !DON’T GO THERE!
If you need parts/​well the prices could be discounted for your convenience — but if you go there for service — they will over charge you for what you need to get done — and push on you stuff that your vehicle just don’t need /​but you … can’t prove it …
Service prices are not just over priced /​$ 140/​per hour — they are a ripoff /​I only drove 600 miles since last oil change and a general inspection –Passed — and some parts need replacement suddenly /​on a 6x k miles accord…
If I would’ve checked the reviews posted on Unilocal by others /​I would’ve drove 40 miles to an other dealership to avoid these people.
BMW dealers are charging $ 90/​per our labor for God’s sake.
Honda is suppose to be easy — low maintenance and lasting /​oh well… not here.
Watch your money if you work hard for it !