Crystal Dove Cleaning

We used crystal Dove twice. The first time was fine, we felt their service was good and I asked to be added to the schedule as a regular client. Several weeks passed and no call about our cleaning time or date. Left several messages. Finally a response and they came. Service was fine. I left a check for them since I wouldn’t be home. My husband didn’t know that and paid them an additional amount in cash. The cleaners never said a word. When I got home we realized what had happened and I called immediately. No return call. No refund. Called several more times and have never been answered. Do not use this service.

Worst cleaning crew ever, I’m so irritated I tipped them. Dirt and grime left in every corner, extremely disappointed. Beware, do not leave them alone in your house

Zero Star Rating!!!
I was very very disappointed by this business. Initially, I called and left a message; stating I wanted my home cleaned. I was text’d and instructed I
should go on-​line and schedule my apt. Which I did. I scheduled the specific day and 6 hours of cleaning. As soon as I did this, I realized I had an apt. in SLO on day I had just scheduled. I tried to edit the hours to 3 hours instead of 6. I once again texted the business and explained my situation. She texted me responding she would change it for me. Day before my apt. I received an email confirmation my apt. for 6 hrs. I called to attempt to clarify, since I wanted to resolve before worker showed up next day. I left a message stating this.
I never spoke to a «real person.» As a business woman myself, I know some of this could have been avoided with a one on one conversation. The whole experience was like «pulling teeth.»
My home was not difficult to clean since it was empty.
On day of my apt. two very young people (a couple) arrived a few minutes after 9. One or both reeked of cigarettes. I asked them if they were here for 3 hrs., they confirmed, that was accurate. I instructed them as to what I wanted done. The young man worked on bedrooms, while wife went to kitchen to wipe cabinets. I remained in home the whole time. As soon as young girl removed her sweatshirt I realized she was pregnant. She later told me she was 7 months pregnant. I had wanted top of oak cabinets cleaned in kitchen, which would have required someone getting on ladder. I felt so guilty asking her to do anything since she was pregnant. I heard the blinds being shuffled around in back bedroom. But, not once did I hear water in bathrooms go on. Usually if you clean bathrooms you hear water running. I have no clue what the young man cleaned, never heard a vacuum cleaner, nothing just an occasional stirring of blinds. Probably to make me believe he was doing something!
Both workers needed to go outside about 5 or 6 times. On one occasion, the young man asked if he could go outside and smoke and make a call. To which I agreed. I was not sure why this was going on? They had already spent 10 minutes carrying their cleaning supplies in. They both moved very slow.
I do not for the life of me understand what they professionally cleaned deeply?
Which is what this business advertises for!
I will never use this service again nor recommend it! I did give them a tip, but not because they did a good job, but because I felt they could use it. In the past I had a cleaning women (who has moved from the area) she would clean my whole house in 4 hours by herself, but she was fast the whole time. And she was a lot less expensive.
I informed Pam of my dissatisfaction and her attitude was one of «why should I complain,» when I got two persons. Well those two persons didn’t equal one!

I ordered a cleaning service from them, as I am moving out of my house. I submitted a request online and was responded to in a few minutes. They said I was booked but just needed my address. I asked if I needed to do anything else to confirm the appointment. I never heard back. I sent more emails and left a voicemail trying to confirm the appointment. Since sharing this story, I heard of two others who experienced similar.

I paid for a Groupon deal to have them come out and clean for 4 hours (2 people). Things were left dusty and dirty, and they also completely missed one of the bathrooms… I was super dissatisfied. They were also late showing up (about 15 minutes), and I later found out the price I paid on Groupon was higher than a regular special on their website. When they called me to schedule and I asked about the pricing, she told me I had to pay the higher price and was less than empathetic.
I see now they’re closed– not surprised. Would never recommend to anyone.

Disgusted! The worst cleaners ever! I would’ve left zero stars if I could. I paid for 8 «man hours” – 2 people for 4 hours. I told them my priorities and nothing got cleaned! What did these people do for 4 hours? Light fixtures dusty, cobwebs throughout, oven filthy, kitchen drawers still dirty. I am beyond angry! Like a previous reviewer mentioned, I might as well have just wrote a check to have them walk in my front door and then leave 4 hours later. Now I have to go back to the house (a rental) and redo/​do everything they were supposed do – that I paid for.
By the way, this business is NOT closed. I just hired them last week. If this is a way to expunge Unilocal of their terrible reviews it won’t work, Crystal Dove.

We need to be able to leave a negative five stars!!! I called and schedule a appt to come have a deep clean service, when the people arrived I explained to them what I would like done as priorities. Nothing was done and the things that were done were of very poor quality!!! So I complained to the owner Pam and she resent out cleaners for another two hours to go over my priority items. Needless to say, although they finished some items I am still not satisfied because they also did not listen to instructions and just did whatever they wanted first verses doing priority first they insisted on re-​cleaning items last people did and a couple new things. Plus one of the ladies showed up in no bra and white tank top, very tacky and not appropriate at all!!! It also makes me made that she still charged me for full service with the poor experience I had regardless if she sent anyone out again.

I wish I could leave a — star !!! You might as well give them a check just for walking up to your front door, I have never ever felt so ripped off, I was so upset to see that no dusting or sweeping or vacuuming had been done, and then they said a racist comment when I complained, about how I must have wanted to hire some Mexicans, WHAT !!! I feel like evil came into my house and left me with a house to clean, my dog growled when they came in, I will listen to her next time !!! Waste of money !!!

TERRIBLE! Called a month prior to schedule the 6 hour cleaning deal, after waiting over a week Pam called back and told me it was 4 – 5 weeks out for availability. I went ahead and schedule a cleaning for 9am on a Saturday. No one ever showed up and I called pam at 10:15am and 1pm to ask what had happened. Guess what? No call back from her ever. It was my day off work and I could have done anything but wait around all day, and not even the courtesy of a call back. DO NOT USE EVER!

Worst cleaning service ever, should have checked Unilocal first. The 2 people who showed up arrived on time, so I was happy with that. They came in smelling like cigarettes. They introduced themselves and asked what I wanted done. I showed them what I wanted. They asked if there was anything specific if not they do the kitchen first, followed by bathrooms, ect. I said that is fine and do the daycare room if there is time.
Usually I leave when my house is being cleaned but I had the feeling not to so I stayed in my bedroom until they vacuumed and cleaned the master bath (spend like 15 minutes total in there). It took 2 people an hours and a half to clean my kitchen, not quite sure why it took so long or what they did besides wipe down the counters, clean the sink, and microwave.
The apparently one of them decided to go to the daycare room, all that was done was the shelves were wiped down.
My floors were not even touched in the kitchen, living room, bathrooms, or daycare room. They vacuumed the bedrooms (only floors touched), which my 9 year old could have done a better job. The vacuum smelled terrible and was a piece of crap. They didn’t move my cable cord to vacuum around, and missed another penny test I put down.
I have never had a cleaning company NOT empty my trash, specially in my bathrooms.
Dusting, haha they dusted the top of a book shelf but not the other shelves. They didn’t even move anything, they just dusted around it. Even a penny I placed to exactly test how good they were.
Master bath, there is no way the shower was touched, they kind of cleaned the toilet. Floors were not touched in there at all, not even swept. The «mop» they brought was a swifter, which didn’t get used because they were way too slow. Rags, they each had 1, and were just rising it off. What kind of company brings 2 rags (1 per person) to a 6 hour cleaning job?
I had 6 man hours and no floors touched and I still have to clean A LOT. Save your money do NOT use them. I will stick with the other people I use.

This is the WORST cleaning service EVER! Ladies were in my home 3 hours, two of them, they didn’t clean anything. Wiped down kitchen and bathroom counters. Emptied the vacuum in my overflowing trash and left dust all over my floor. They didn’t empty the trash they left the dust everywhere. Mirrors still had toothpaste on them in my kids bathroom and the floors weren’t swept. I have no clue what they did for 3 hours. TERRIBLE! I called and left a message for the owner and of course no call back. Save your money!

My initial visit with owner was scheduled and cancelled by her. Second consultation was cancelled by her. She finally came for initial consultation 1+ weeks later. We booked to start the initial deep cleaning for the next week. Owner called and cancelled because the girls were not available. I asked when she could fit me in and she said next month and made no attempt to hurry the process for me.
I emailed Pam asking how an initial deep cleaning (for more money) would be any different than my weekly regular cleaning would be (4 hours) for $ 75.00. Was uncertain how you can deep clean in the same amount of time it would take to do the regular monthly cleaning. Seems common sense that deep cleaning and more expensive charge would equal more time to complete the job.
One
month later, I was booked for an initial, deep cleaning of 4 hours for $ 99.00. Two girls hurried through the «deep» cleaning and didn’t even dust the items on a table (clocks, lamps), the bottoms of the dressers/​tables and dust behind the computers on the desks, leaves left on the carpet, parts of the floor still had dust bunnies on it and one of the showers was not even cleaned. I spoke to both girls and reminded them I paid for a deep cleaning and didn’t even get a standard, regular cleaning. They promised that next month they would make up for it and do better. I did not report this to the owner, Pam.
The next month, no one came. Pam called two days later, having heard that the girls had not come to several locations. She sent two girls out that day and I had a very good cleaning. I was hopeful that things would work out.
The next month, they came without the promised steamer for the wood floors, so one of them took off to get it. 1 and ¼ hours later she returned without a steamer. They were only booked to be at my house for 2 hours. She now had to make up the time and I had an 11:30 appt. somewhere. Needless, to say that the job was rushed and poorly completed.
The next month, Pam called to tell me the the girls could not come as scheduled. I had already decided, that I would cancel if any more difficulties/​excuses came up. I spoke openly with Pam about the poor quality of work and the reliability of her staff of workers. She wanted me to continue with her, but I said I was tired of the excuses for no show and the quality of work.
Bottom line, I told Pam, «I give you money and you clean the house as promised». This is very poor business. I would not recommend this cleaning company. We give money!!! You provide the promised service! That is indeed the contract.

I rarely give negative reviews here but I have to say that Crystal Dove is The Worst service ever!
My wife hired these people to clean our small 900sq/​ft studio. They came in late looking like the living dead. One lady complained of being sick and took a break every 15 – 30 min. so she could go outside and smoke a cigarette… I think I know why she was sick (I’ll look forward to picking up the tab on her health care later as well).
More to the point: they just did a TERRIBLE JOB cleaning (I’m not getting into the details of this but these people spend several hours in our house doing very little cleaning). In fact, we called the owner and let her know of our dissatisfaction and to her credit sent another person at no charge to finish the job. However this person complained to us about having to work on her «day off». Well apparently she decided to spend her day off getting paid by us to complain because we didn’t see much cleaning going on. What a major waste of our time.
Eventually my wife just made her leave and I found my wife frustrated in tears as we cleaned the house OURSELVES. Unbelievable is all there is to be said.
Don’t be fooled by the advertising blitz and offers these people are serving up. Take it from me: I’m sure we can all find better ways to throw our money away.

This is the worst cleaning service. I have hired many cleaning services in my life but have never quite run into anyone as bad as Pam of Crystal Dove! After arranging services to just clean my floors especially my new wood laminate floors; Pam sends over 2 workers with no steam cleaner as requested. The employee, Andrea tells me this afternoon when she arrives that the steam cleaner is broken and Pam (the owner) was aware of it. I told her I would not need their services if they couldn’t clean my floors as requested. they tried to call her but she was unreachable which is always the case. I told the employees to tell Pam not to call me. Well, after awhile after I left my house and Pam calls and asks me «what’s the problem?» I told her I wanted my floors steamed cleaned and her employees show up without a steam cleaner. Then she tries to blame her employee who was unaware of my needs! Then She Starts trying to talk and yell over me. A piece of work. Avoid this hot mess.