Meineke Car Care Center

I’m always a little nervous to get any work done on my car, especially in a new area. I went in here on a whim as it is super close to work. During my first visit, I needed a headlight changed, oil change, and a battery replacement. The service was quick considering I didn’t have an appointment and everyone was gracious. I went back in recently when the screws on my trunk attaching the license plate broke off. I was quoted over $ 100 at AAA to drill them out. I brought my car to Meineke without an appointment. The staff member remembered me and kindly drilled the screws out and put my new plate on, FOR FREE! I’ll never go anywhere else in the triangle for any auto work.

I really want to like this place, really, I do. The employees are very nice, willing to take the time to talk with you and try to apply as many discounts as possible to ensure that you are getting the best possible deal. They are located right off Chapel Hill Road, so the location is very nice and easy as well. They’ve also been nice enough to fill my tires with air free of charge.
However! I can’t justify becoming a regular customer, based on the fact that they are extremely slow! They also seem to lack very good communication skills between the front and back of the shop. I have come to this shop twice, the first being a simple oil change. It was a busy day, so I couldn’t be frustrated with a long wait time, however, this is the only auto shop who has never even given me an estimated wait time. The cashier just kind of shrugged and said, «sometime before the end of the day». It was 11am and I was expecting to just sit and wait, however, I called and had someone pick me up so I wouldn’t be there all afternoon (I just assumed they tell everyone this though). By 4:30, I still hadn’t heard from them, so I called to check to see if my car was even still there. I was put on hold for 10 minutes while they went to check on it– I was told my keys were no longer on the board, meaning the job was being done currently and it’d be ready shortly. I did not get my car back until 5:45; the shop closes at 6!
Fast forward to a few weeks later and I’m going back for two tires to be replaced. The cashier tells me what kind brand he put on my chart from the previous visit and says I’m good to go… that’s great, only he never even told me what brand of tires I was getting. So I ask him if I have any options and he sits down and proceeds to show me every brand they offer, which would have been nice, however, the first three I chose weren’t even at their location! I kind of laughed, saying, «well maybe you should first tell me what tires you even have so I can get them replaced today!». Turns out all they had were the original ones (wish he would have mentioned that to me 10 minutes before we started looking through the list). So I pay and ask when it’ll be done and, despite there being no one in the waiting room and only two clipboards ahead of mine, the cashier just said again, «before the end of the day». Yet again, from 10−5pm, I hear nothing and so I call checking the status. I am put on hold yet again for 20 minutes, only for them to tell me, «oh it’s been done, no one called you?». Nope, I’ve been at my house all day waiting for my car!
Case in point, the people are nice enough, but if you have somewhere to go, cancel your plans because waiting for your car will be all you do today!

Great customer experience! Great customer service! Very happy with the job and cost.

I went in a few weeks ago with a tire that had been flat and fixed with fix a flat. They explained to me that fix a flat should only be used in an emergency. They tested my tire and told me it was safe and not in need of repair. NO CHARGE!!! Who does that? So nice and helpful. I will definitely return when I have another car problem.

I’ve been using this location for about two years now, their customer service is outstanding and they have always gone above and beyond to make things right. I big thanks to everyone who works there

I’ve been going here since we moved to Cary about five months ago, and they do an exceptional job. Sometimes things are a little slow and they get backed up, but I’ve always been very happy with the service. I usually go in just for an oil change, but the mechanics give the car a good look and suggest other things that need maintenance. What I like most about this place, though, is they aren’t pushy about those other things, and they’re honest about how urgent those repairs or replacements are.
I’d recommend this place to anyone in the Cary-​Morrisville area who needs work done.

Exceptional service. But they lose one star based on something I’d consider a common courtesy.
So I’ve been needing to get my car up to grade to pass inspection, and I needed my belts replaced. All other local auto repair places wanted to charge me upto $ 199 for this simple repair. Meineke? They were honest enough to tell me that I could buy the belts myself ($ 12 each) bring them in, and Meineke will install them both for me for only $ 40. AAA next door is the one that claimed a $ 199 price tag for that repair by the way, remind me why I pay to be a member of that service?
Oh well, back to Meineke.
So they took care of the belts, they tested my window tint for free in the parking lot, told me it would fail so I took a razor blade and tried removing it myself, but my little Xacto knife couldn’t do it too well. They immediately offered to remove it for me, for free. I was very thankful, as it would have taken me some time to remove it all.
So I went home with my wife to wait for the phone call that would tell me if I passed inspection or not. Eventually, they got in touch and we came by to learn that they couldn’t inspect my car because I reset the computer inside of it. My fault, I’d have to drive the car 30 miles before the computer sensed the car again oh well.
But here’s why they lost a star. Yes, they removed the window tint for free, and they even did a decent job of it. But rather than throw all the tint in a trash can that I’m sure they had available to them, they left every strip and cut of tint all over the interior of my car. It’s a mess. I was surprised, but since it was free I couldn’t complain to them.

Great job! I was in town to visit a friend and my steering wheel started to vibrate a lot. I only had one day to get it fixed as my two daughters and I were continuing our summer road trip the next day. I was a bit hesitant to take what I believed to be tire problems to a muffler shop, but on my friend’s advice I did. Man, my buddy did not steer me wrong. One of my tires had a bad belt and the other was in bad shape as well. They did the standard, «your brakes are half worn» but did not pressure me when I said I could handle that on my own. The owner, Chris, set me up with two new 40,000 mile tires. I did not want to buy all new tires when I was 4 hours from home. He also threw in an alignment because I was referred by my friend. I told him the van always pulled left even after three different alignments at various shops. He said he could get the pull out. I thought it would be just another failed attempt. When I came to pick up my vehicle he threw me the keys and said, «take it for a ride.» Holy crap! They got the pull out! So stoked that we can finally drive our van straight. I would recommend this place in a heartbeat. Thanks Meineke.

I have been going here for years for oil changes and other repairs. I am never disappointed with my service and they are always trying to save me some money. They appreciate customer loyalty and show it when they can.
My car died on me a couple of months ago and they totally took car of me. They realized that it was older car and I was a student with not that much money to spare. Seamus worked with me to get what I needed fixed the most and has not pressured me into anything extra.
My boyfriend has started taking his older car over there now.

Went in because of a check engine light. The guy up front gave me a rude and condescending talk about how I shouldn’t expect service because it was 3:30p (they close at 6p). I understand you guys were busy, but how about just saying that next time instead of lecturing me on why it takes all day to perform a diagnostic and how I was wrong to show up so late. I later asked about a tune up. I was told that the labor to change the spark plugs would be about $ 200. Really? I have never seen someone try so hard to not get my business. I’ll go elsewhere.

What an outstanding customer service experience I had at this Meineke Car Care Center location in Morrisville. I had bought a used VW Cabrio for my daughter’s 18^th Birthday and it needed some emission work in order to pass NC State Inspection. The car also needed a set of tires and some cooling system repairs. The staff here did a complete «head to toe» inspection on the vehicle and repaired the exhaust, the cooling system, installed the tires and took care of some other things that were uncovered during the inspection. While the work and estimate was more than I had expected, the staff explained everything in detail and I felt that the parts and labor costs were reasonable compared to other auto repair experiences that I’ve had in the past. They did more repairs and labor than originally estimated and did not pass on those costs to me. Ironically, there was another Cabrio at the shop heading to salvage and they even offered to take some parts from that car to spruce up the appearance of my daughter’s car. They did this work at no cost and not only did my daughter’s car come out of the shop running great, it even looked better than it had going in!!! Shamus and Chris manage this place like a family business and treat you like family too. I was also able have direct communication with the mechanic Bill that did the work on the car and I can’t thank him enough for all he did to make the car safe and reliable for my daughter. It was great to be dealt with as a valued customer and have staff that genuinely cared about you and your car. These guys exceeded my expectations in every way and they have won over a customer for life.

Customers since 2009 with our VW Passat. Great service, always guarantee their work, nice staff front and back of the house. Our VW has had some major services done and they have always been more than reasonable, communicated the issues clearly and stand by their work. We have had to bring it back a few times and they have always done the re-​do at no charge. No shop is perfect, but these guys are honest and care about their customers. Our family highly recommends them.

ONE OIL CHANGE HERE COST ME THOUSANDS AND NEARLY TOTALED NEWER CAR!!! NO HELP, NO ACCOUNTABILITY, BUYER BEWARE!
What my wife and I thought would be a simple oil change has been a nightmare!!! Job promotion set us across the country for a move and we trusted Meineke of Morrisville for an oil change on a nearly new car with low miles. Into the trip the engine seized up, left us stranded for days. A certified Toyota dealership’s master mechanics have confirmed our oil was not only DOUBLE-​FILLED, but with «NASTY OIL». This led to an unexpected oil spill-​over without warning, shorting the spark plugs, timing mechanism, standing us for days, missed work and NO HELP FROM MEINEKE or their Insurance company. Absolute Nightmare. Who can screw up an oil change like that!!!

Went here for the first time to get an oil change. Did not make an appointment but they took me right in. Waited for about 30 min. Prices were reasonable, about 30 for intermediate oil change, which comes with 3 months free roadside assistance and tire rotation. Of course, as with all car care places, they told me all the other stuff wrong with my car but I already knew about them.
Went back 2 weeks later to get my brakes put on. They quoted me a OK price but I bought my own materials from the part store and they just charged labor. I saved $ 200. I would advise doing this first. I also found a coupon online that saved me another $ 20. Yayyyyyy!
Pleasantly surprised with their service. And the employees are really nice!