Fast Lube Plus

I went in today because I’ve had problems with one of my tires losing air – culminating in a flat this morning. I had put some Fix-​A-​Flat in it this morning to get to work, and went to Fast Lube after work to have them plug the tire, and go ahead and change the oil since it was almost due.
I sat down while they looked over the car. When the gentleman came in to discuss the work with me he said I needed a new air filter ($ 20), a transmission fluid flush ($ 50), and a new battery ($ 100) and didn’t say ONE WORD about my tire. When I tried to ask about it, all I got was excuses:
Me: What about my tire?
Them: Well, they look pretty new, sometimes they don’t get the seal right. Take it back to where you bought them and have them reseal it.
Me: But they aren’t new – I’ve had them for two years and this is the first time it’s happened.
Them: Well the Fix-​A-​Flat must have fixed it.
Me: But the Fix-​A-​Flat is just supposed to be temporary, the can says to have it professionally fixed in 100 miles or 3 days.
Them: Well we can’t see anything, if it happens again bring it back.
–they bring the car out–
Me: Did you put air in the tires? That one still looks low.
Them: Well sometimes the weight of the engine will make it look that way.
Me: ???
Needless to say I will be taking the tire elsewhere to be checked.
Look, I get that you are required to try to up-​sell, but please address the $ 20 problem I came in for before trying to sell me another $ 200 of work.
PROS: The oil change was quick & inexpensive.
UPDATE: I just received a call back from the new shop I took my car to, they told me that a previous plug on the tire (which had been done by this Fast Lube!) was done improperly & was leaking, which was causing my problem.
UPDATE 2: I called Fast Lube & spoke with the manager, Dan, who was very polite & promised to take care of any services I need done next time, which was kind of him. I will return to Fast Lube for future oil changes & for State Inspections, because they are quick & inexpensive, but I will leave other repairs (especially tires) to more specialized shops.

I have to agree with the other poor ratings here for this place. My wife took her car here for the first time. She took it in for a brake pad replacement, oil change, air filter, and new wipers. When she showed me the bill later, I looked at it and asked her if she knew they ALSO charged her for bleeding the brakes, and a tire rotation, and she said ‘no’. You don’t need to bleed the brake lines when you only need to replace the pads, and you don’t just add services to someone’s tab without asking/​consulting first. Those 2 extra unwanted services put an extra $ 100 on that bill. I told her we’re never going there again.

I have taken my car several times for routine maintenance such as state inspections and oil changes. The staff are all very courteous and friendly. The service is quick and thorough. Very nice facility with even better people!

Typical quick service place that turns everything into being a «safety issue» and needs to be fixed right away. These places all follow the same business model, get uneducated automotive people in for an oil change and scare them into a $ 500 decision.

I’ve only been 3 times but they are courteous and thorough in their work. Just sitting in lobby a woman had a weird smell when starting and they did a once over on all car, found no issues and didn’t charge her a dime. I’ve seen some other jiffy places totally screw unsuspecting woman with crazy expensive work. Well done guys.

These guys are fast. Inspection and oil change within 15 minutes. Nice and courteous.

Please do not go here. I went by for a simple NC State Inspection. My car is still under factory warranty at 23 000 miles and two years remaining. As I sat waiting for them to inspect my car, one after another of the service guys came into the waiting area to tell other customers that their vehicles needed anywhere from $ 300 to &600. Of additional work done on their vehicles. All of the customers were there to get their annual State Inspection Sticks. All but one left saying that they would get their work and Inspection elsewhere.
When my guy came to me, he said I needed fuel injectors cleaned in addition to my State Inspection. I asked of him, is that part of the State Inspection. He said no. I told him the car is still under warranty. He said well we will have to put your car back together. After another 30 minutes of seeing my car just sitting in their bay, I asked how soon. Then his excuse was that he was waiting for the State to download the information.
I do not recommend this business. I think they are a rip off station.

Man, these guys are FAST. I took my car in for an oil change on a Saturday morning and they were out to serve me before I got through the front door. They were a little more than the place I normally take my car but I felt the service was commensurate with the price. They got to work on my car right away and they were done in 10 minutes! They advised I change my air filter but they even brought it out to me to show me its condition before I made a choice. They didn’t try to sucker me into any services I didn’t need, which is also appreciated.

Never again. We needed a quick oil change before a road trip and we didn’t have time to arrange an appointment with our normal garage. My wife took the van in and they pulled the $ 40 cabin air filter scam on her. Not the behavior of a reputable business.

new to the area, so I stopped by for an inspection and oil change. The were quick and effecient and did not load me down with a list of additional things I should do. Defintely will be my go to place.

First time to any of this franchise today, went to the one on Chapel Rd location in Morrisville, stellar experience. Quick, courteous, professional, clean look establishment in a convenient location, however set back off the road so a little hard to spot at first, so keep your eyes peeled if going for the first time. Helps to know it’s on the NW corner of Chapel Hill Rd & NW Cary Parkway.

I agree with Blanca, I am now a fan too! My VW has never been serviced by anyone other than VW dealers in Raleigh. Since demise of Southern States I have been reluctant to get oil changes at any of the «fast» locations, but I found Fast Lube to be very knowledgeable of my VW Jetta. In fact after 100K of services at Southern States, today was the first time anyone suggested I change my cabin filter. It was completely clogged. Do you think Southern States or Leith every thought to check? So I highly recommend Fast Lube, they know their vehicles!

I visited Fast Lube Plus when I first moved to Morrisville six years ago and once I spoke to their professional & knowledgeable technicians there’s no one else I’ve gone to for oil changes, transmission flushes, inspections or any other minor auto maintenance work. These guys are honest, fair and extremely gifted.