Braunschweiger Jewelers

My fiancé came here for an engagement ring, and the women that worked here were super helpful, and not trying to rip him off. He ended up with the perfect ring — I couldn’t have asked for anything better. Thank you!

I stopped in here because a clasp on a gold plated necklace needed repair and a neighbor had recommended this place. As soon as I walked in the friendly associate told me they could help, took my necklace into the back and asked me to wait a few minutes. It really only took about ten minutes so I spent the time browsing the high end sparkly jewelry in the cases.
I should have asked how much the repair would be first since it was $ 25 just for a gold plated clasp replacement that literally took ten minutes but I am happy to have my necklace back and the experience was a pleasant one.

Brought my Movado in for a new battery. $ 20 out the door. Very friendly counter staff (not sure why anyone would say they were rude or nasty– both of the ladies that helped my were extremely nice) and I will absolutely be back.
The only reason they lost the 5^th star was because its soooo hard to park close to their store… Not their fault, but I spent 20 minutes just trying to park.

I brought my Movado for a new battery, my husbands Ferragamo watch to have the spring on the leather strap repaired as well as my engagement and wedding rings to be re-​sized. I walked in with sweats on and a baseball cap and received immediate and full service. They did the watch repairs for free and I paid for my ring resizing (reasonable for two platinum rings) for $ 160. I could have taken them back to my jeweler on 5^th ave in NYC but the travel time combined with the travel costs– it wasn’t happening.
They took five days to resize the rings and fixed the watches on the spot. If the resizing turns out poorly or I feel my center stone was traded out I will be quick to update this review.
I got my ears pierced there in 1987 and my parents have purchased Rolexes and lots of fine jewelry and the customer service was top notch.

Went in today to have my engagement ring sized up because my hands swelled from having kids and it was too tight. The woman who worked there could not have been ruder or more aloof. She was writing up the order when I asked her a question about sizing it down again if I needed to and she basically rolled her eyes at me and acted like it was the stupidest thing she ever heard. I said thanks anyway and took my ring and walked out. Little did she know my husband also sent me in there to look at anniversary bands. Will be shopping for that elsewhere.

Braunschweiger has repaired many minor problems with my girls’ jewelry over the years. The staff has always been helpful even though none of the pieces were purchased there. Recently they repaired a cheap mail-​order watch. Granted, the repair cost as much as the watch :) but my teenager wanted it fixed, what can you do.
This is an old-​school family operation. The same people are there every day, one of the men mentioned to me he had been working there over 30 years. All repairs are done right there the Morristown store. I toured their repair shop in back long ago to see the special torches, polishers and other cool stuff. Well, cool in an engineering kind of way.
Of course we are pathetically small customers here, have never bought a rolex, a diamond or anything substantial, so I have no idea how their prices compare. But unlike a mall store, the people here really know their, *cough*, their stuff :)

Went here to get some links taken out of a Movado watch. They couldn’t have made the process less painless. I was told by a popular mall jewelry store that it would cost $ 40 and take 3 days. Braunschweiger did it for $ 10 in less than 10 minutes, the jeweler also noticed the battery wasn’t working and asked if I wanted it replaced for another $ 20, yes please. Totally reasonable and super helpful staff when I was there.

I would never use this jeweler for anything, here is why. About a month ago, I went in to see if they could repair a clasp on a bracelet that I had received as a gift from my parents when they went to Mexico some 15 years ago. It has sentimental value. I have no idea how much this bracelet cost, nor do I care.
The woman who was «helping» me first asked if the bracelet was from them. Obviously she knew it wasn’t, so I don’t know where she was going with that question. Braunschweiger claims to do jewelry repair, but apparently they only do it if they feel it is valuable, or purchased from them. She turned me away, saying that «if it were a precious metal, maybe we’d be able to help you.» When I asked if she could suggest somewhere locally that would do it, she just shrugged her shoulders and said sorry. Rude and useless.
So when I found out last week that my boyfriend had been shopping around for a ring, and had looked here, I promptly steered him away. Congratulations Braunschweiger’s…since you were too hoity-​toity to fix a $ 10 clasp on a lowly silver bracelet, you will be missing out on several thousand dollars worth of potential business from my other half.
P. S. I took my bracelet to Crescent Jewelers in Chatham and they did a great job.

I will never go into this store again. I was in a while ago to pick up a ring I had resized. They did a great job at the resizing however there is a woman who works in there that was being very loud and making fun of some customers who had been in the previous day. I was just in the store this week to have some rings re-​sized and the same woman waited on me. She was very rude and treated me as if I were an idiot. I picked up the rings and walked out immediately.

The best place to go in Morristown for all types of jewelry repair and jewelry buying– everything from reasonably priced silver earrings to watches to engagement rings and well known designer-​type jewelry.
They are a well-​established, reliable store.