Beyer Ford

I leased a Ford Escape in 2013 for 3 years from this dealership. For the 6 months preceding the expiration of the lease, I was HOUNDED by John Schell, one of their salesmen, wishing me a happy (fill-​in-​the-​bank) every major and minor holiday, explaining that he was there to help me with the lease expiration, the options I had and blah, blah, blah.
The Thursday before the expiration, I called Mr. Schell and scheduled an appointment to return the car as per Ford Credit’s instructions. Of course, when the appointment time arrived, Mr. Schell was no where to be found (the receptionist told me he was not in and the sales manager informed me he was at a funeral).
As far as their service department is concerned, I bought the vehicle in for a complimentary oil change and diagnosis after I had it for a little over a year and put on about 7500 miles. When I made the appointment, the service manager tried to upsell me to a more comprehensive diagnostic test that was supposed to be run at 15 000 miles and cost about $ 150. Why would I pay for something that was not due then, nor would it be necessary before my lease expired? And the oil change/​diagnostic test I DID receive took almost 2 hours in their «Fast Lane» area. I suppose if I went to the normal service area, my lease would have expired before the work was completed.

I have had great experiece with Beyer ford and their service dept. I deal with Wayne and he is very helpful and willing to help in anyway he can

Beyond awful service! Made appointment for my work vehicle via their website Thursday AM for Saturday service. Required Saturday as vehicle is work truck and performing service during the week. I get a call on Friday PM from Wayne in service informing me that they don’t have a commercial mechanic on duty that day. I questioned how that possible since I had over $ 800 worth of repairs done 5 weeks ago on a Saturday. He didn’t know.
I later get a call from another serviceperson named Lydia telling me they need to cancel the appointment because they didn’t have a lift available. She told me that they did mechanics on duty but no lifts. Which BS story is it?
As an owner of a service company, if you made an appointment with client, you meet your obligation. That’s called customer service.
Called Fullerton Ford and they were able to give me an appointment without a problem.
Bring your business somewhere like I did. You’d be better off.

If you’re in the area and in the market for a car… RUN, don’t walk, in the opposite direction of Beyer Ford.
Peter was unorganized (literally didn’t know what cars they had), incredibly condescending, and extremely rude. My fiancé and I were there for an hour and a half and I never got behind the wheel of a car, and despite having asked 6+ times, never saw any numbers until right before we left.
If you’re looking for a Ford Dealership that actually listens to what you’re saying, explains things to you without speaking to you like you’re an idiot, and provides an honest and unparalleled level of customer service, go to Maplecrest Ford in Mendham. I highly recommend.

Service is useless here. Even though their website says no appointments necessary for basic stuff like oil changes, they don’t honor that in practice. Last time I went they said it would be 3 days before they could do an oil change. That’s the last time I went.

I was looking for a mustang convertible for my wife online and friday night I found this great deal on a mustang convertible at beyer ford/​jeep.
I left my information on the website and saturday morning, the BDC/​Internet manager called me. His name was manny, we spoke a little about the car and we made an appointment for saturday 5pm to take a look at it.
Around 4pm, Manny called me again to confirm my appointment for 5pm. I drove almost an hour to get there, when I arrived I was told by one of the salesman right away that the car was sold and I could look at some other options.
My wife was very upset and wanted to talk to Manny, after waiting a little bit, Manny didn’t have the balls to face me and sent this girl Nicole comes to us to apologize for the miscommunication, said that the sales manager forgot to take the car out of the website and told me to take a look on a 2014 they had in stock.
I told I was not interested and walked out of the dealership. This is just plain bait and Switch technique and very lousy business.
And to prove that on Monday morning the car was still up for sale and I contacted them under a different name and they had the balls to call me and say that the car was available and when I wanted to go down there to take a look.
It’s a shame that a licensed dealership has to this to get business.

I purchased my car from Beyer Ford a few years ago and after a horrible experience at another dealership I decided to go back to them for service. The people at the service department were very accommodating and a pleasure to deal with. The service was performed promptly and professionally. While their facilities do need updating there customer service was great. I will definitely be a long time customer.

Took my Ford here for an oil change and tire roatation. My car had 75,000 miles and they informed me my car was in need of additional maintenance. I agreeed and now my car drives even better.
I did not feel they pushed unnecessary maintenence.
Will be going here again.

Just bought a used Pathfinder from them last month. If you are looking for a car, go see Paul Church. He’s a super nice guy and really helped me find the car I needed for the price I was looking for. I also received my license plates in the mail within a week of buying the car. Everything was great
I also want to give praise to the service dept as well. I had to bring the truck in the have it checked out for something minor, and they had a rental car waiting for me. They also called me within the time they told me to have the car ready.
Overall, great experience at a dealer, which is really tough to come by these days. Thanks Paul for all your hard work!

Have made 2 appointments for oil changes and both times I arrived to stand and wait for people who arrived that morning without making an appointment. Absolutely will NOT be returning. Go elsewhere.

Purchased a car in November for cash. Salesman was ok but inexperienced. Other staff dealt with (finance, accounting, service) have been horrible. Unprofessional and rude. I will not buy another car from Beyer nor do I recommend. In this economy dealers should be bending over to please their customers and not treat them poorly. Go elsewhere.

Staff was not friendly and was does not work rund your schedule if you work full time. Thy did some work to my car and made a mistake with the electrical work. It took three trips to correct the problem.