Toyota Of Morristown

Made an appointment at 9am for a routine service, oil change and tire rotation arrived at 8:45, was told that my car will be done in an hour which sounded insane but I agreed to wait TWO HOURS LATER I still didn’t have my car back do not waste your time! When I got in the car the maintenance required light was still on I spoke to multiple employees to find out they never even changed my oil. After speaking to the manager and getting nowhere was told «it’s like waiting at the dr» when you make an appointment it should be respected and handled. Instead they not only made me sit for 2 hours but they didn’t even change my oil or rotate my tires! They are scam artists looking too take your money and waste your time

Purchased a 2016 highlander yesterday. The experience from start to finish was pretty much painless. We were satisfied with price and trade in. You must do your homework before going to the dealership to get as good as a deal as you will get. Ken, Junior and Alvin were very respectful and never tried to pressure us or strong-​arm us. They are an asset to the dealership. I did read some negative reviews before and after our purchase. I draw my own conclusions. Didn’t give them a five because I didn’t get free popcorn. lol

DO NOT GO HERE. THEY WILL TRY AND STEAL MONEY FOR PARTS THAT DON’T NEED TO BE REPLACED!
In September of last year I began bringing my car to the Toyota of Morristown Service Center, located in New Jersey. I needed a water pump replaced. I was also told that there was another part that needed to be replaced on that visit, which I obviously agreed to. I was told that my back left rear bearing needed to be replaced, and did so in December. After this visit I was told that my back right wheel bearing would also have to be replaced.
Since that visit, I had been told by several people that the $ 950 that it cost to replace the wheel bearing was too expensive by about $ 300 so I decided to go to a service station in my town from now on. At this service station, as well as at my Costco Tire Center, I was told that there was absolutely nothing wrong with my back right wheel bearing. In other words, the service station in town refused to take my money for a part that they said was working perfectly.
Obviously this concerns me on many levels. The level of dishonesty exhibited by Toyota of Morristown astounds me. In addition, I wonder if the additional part that needed to be replaced along with the water pump, as well as the wheel bearing, had to be replaced in the first place, or if the mechanics looking at my car were told to drum up business.

In two words: ripped off on service. Quoted one amount for labor to get a new key programmed. Because I didn’t have a second key, had to have the car towed in. Then I got charged double. This on top of the highest prices on parts and labor to start with.
Second bad experience. Never again.

Have never written a review for Unilocal,but had such a distasteful experience with this dealership, i feel compelled.
I recently purchased a car from them and there was a problem with the audio system. The service personal said there was a problem, but they did not know how to fix it.
Then received a call from manager of dealership and told me my problem was with Toyota and they Toyota of Morristown cannot help me.
Complete and utter BS. They did not stand behind their product. During sales process they give you the line about family dealership and they are not a typical car dealer. HA. They are exactly why car dealerships have a bad name!
Need a thumbs down or negative stars.

My 14-​month old car, which is still under warranty, doesn’t always start. I have gotten stuck three times with my children in the car and had to call for help.
After the second time, I brought the car back to my dealer, Toyota of Morristown. I waited for 2.5 hours and they decided they couldn’t find anything wrong with it. They said it was probably a «freak» thing, but IF it happened again, I should video it.
Of course one week later the car wouldn’t start yet again where my car wouldn’t start. I videoed what the car was doing, and I called them to make an appointment. They suggested I email the video to them. They asked if I could wait, I said no, I had a lot going on in the next few weeks. They said they would give me a loaner car and keep mine for a day or two to figure it out.
I get to the dealer on the day of my appointment, there is no record that I spoke with anyone. They asked if I wanted to wait, I said I wasn’t prepared to wait, they said I could have a loaner car. They told me it would cost $ 40 per day. During my phone call I was NEVER TOLD there would be a cost involved! I am unable to be without a car, and I am NOT paying for a loaner. MY CAR IS 14 MONTHS OLD, THIS SHOULD NOT BE HAPPENING!!!
They told me I should wait, it would take quite a few hours, they didn’t know what was wrong with it. Again, I didn’t have the time to wait. So they sent me home. I had already invested in a 25 minute drive there AND I waited a half hour in the service department for them to decide what they would do.
I am VERY DISAPPOINTED with Toyota of Morristown Service Department for misleading me AND for wanting me to leave with this NEW car that does NOT always start! I guess they feel it is safe for me to be stranded somewhere at night.

Always had a good experience. They’ve always been helpful, I’ve had to have my window fixed, and another part replaced. Getting my Tacoma serviced there has always been done quickly and it is convenient.

Helped a friend buy a RAV4 from this dealership. Dealt with Jack in the Internet division. Made it a very easy process and gave her a very fair price right off the bat. Easiest car purchase at a good price that you can get. Would recommend.

Sent my 20 year old son here for an oil change on his 2016 Camry. It was purchased at another dealership and I’ve read where sometimes service departments frown upon it. Happy to report that’s not so here. He was given an appointment right away and treated top notch by everyone there.
Now, this is where it gets interesting. The other day someone scratched up his rear bumper when it was parked at the mall. I told him that I would help him make the arrangements to have it repaired. Fast forward to today when he met me for lunch. I asked him to see the bumper and miraculously, the scratches were gone. Apparently, and without asking, Toyota Of Morristown polished out the blemishes and didn’t even mention it to him. They also didn’t charge for it and, believe me, I would have gladly paid. Seems like this type of service is their norm. It’s also why I’ll buy his next car here and continue on with their outstanding service department. Much thanks :)

Dear Jack (Giacomo) Tuminaro, the Business Development Manager,
After your RUDE/​SARCASTIC phone call and email, I truly wish that there were negative stars. Our family has been your loyal customers for years. And it seems that I’m not the only one who feels this way.
«Unresponsive? We have been calling you, emailing you since JANUARY. I’m sorry you overpaid somewhere else.»
First, I have no idea who you’ve been contacting but I do not recall any calls/​emails from your dealership until I had called myself earlier THIS week. After submitting a finance application upon one of your salesperson’s request on 3/​28, I received one email from his manager, Alvin Delgado trying to steal the deal from his own employee and another one from the salesperson that I had originally spoken to, earlier today.
Then a third one from you, the one liner quoted above — just a few minutes ago.
That was your response to me telling you that I found a better deal elsewhere. The truth is — I had made ONE PHONE CALL to a dealership near my office before getting off work yesterday just out of sheer curiosity. Without me even trying, they offered a total LOWER capitalized cost that was almost $ 1500 less on a car with a higher MSRP value than the HIGHER «unbelievable price» your dealership offered me on their cars.
Lastly — your professionalism speaks for itself once YOU HUNG UP ON ME. Even, after I was offered the amazing price from the other dealership, I still tried to contact the salesperson that I had originally spoken to and Alvin Delgado to see if you could match it, just so that I could stay loyal to you guys. I did not receive a callback, until much later that night — well, this is what happens when you’re «UNRESPONSIVE». I should also mention — I was told by the nice young lady at your reception desk that «it’s not possible for me to disrupt Armando and Alvin right now so the decision is yours [to pick up the vehicle at another dealership or not].
Readers, I recommend other Toyota dealerships. I can assure you that there are much more professional sales people out there. Or at the very least they’ll leave a good impression instead of Jack (Giacomo) Tuminaro.

Not honest, Rude Manager called Anthony. Alvin is good and Junior is also good but the manager Anthony is rude. They run my credit 6 times from all kinds of banks when I told them I already have my financing and didn’t need their financing.
They treated me so bad (excluding Alvin and Junior) that I reported to Toyota and Toyota asked that they call me and fix the issues and guess what? they called and told me «they are no longer selling the car to me». Really?
Update:
I just got another 2 credit runs requested by TOM making it 8 hard inquiries. SMH.
You know what I think you should do? Run!

I wish there were negative stars. We were told numerous time that we could swing by anytime to drop if our leased car for return. Today, Saturday, we stopped in. Sales Manager, Anthony Manzo, didn’t even greet us with a hello. «Returning lease? Monday. Come back then. We’re too busy to help you.» Are you kidding me!!! Rude, unprofessional and unwilling to help. The epitome of a horrible salesman. And getting a return call from Jason Ratti to resolve the issue? Good luck with that. He doesn’t care about a 10 year customer.
Go somewhere else where the owners and salespeople actually care about you.

Brought sienna in for an axel repair. It had a point to point inspection by another toyota dealership out of state. By the time toyota of morristown service department was done inspecting the van, they had come up with 4,000 $ worth of UNNECESSARY repairs. They were not aware of the recent inspection. The service department is not trustworthy and the sales department is very difficult to negotiate a good deal with. We walked out and went to Sansone auto mall. Got a beautiful new van for a great price, fair trade in, and dealt with a friendly and professional salesman. Do not waste your time at morristown toyota, even if the location is convenient.

I feel terrible for buying a car from a dealership that cares so little about customer service and satisfaction. I am just in shock. I went to buy a car i knew i wanted a used toyota camry. Got Dan as my salesperson. Did my research ahead of time. Knew what to expect put of the car… fastforward i test drove 2 cars a 2014 and a 2012. Went for a test drive of the 2012 and it was great expect that the alignment was off. I told him and he said «its because we are going down a hill» alright fine. Went through the purchase i mean im not the expert right? Waited for a while to get the paperwork all set. Finally made it to finance and was under the impression i was getting the special financing literally until i signed the paperwork and didnt find out the higher interest rate until that point. So now i have the added headache of having to refinance my car in a few months.
Drove the car home and clearlyyyyy the alignment was off. If i had the steering wheel straight i would curve. I call back and they say they can’t do anything until Monday. Call back monday and the guy that works on certified vehicles is out. Keep in mind this is a «certified toyota»! I call on tuesday still no progress i call on wednesday and was told i needed to make an appointment with service… i call service and they tell me they want to charge me for the fix… are you kidding me??? Enough is enough… spoke to a manager and he finally called service scheduled my appt and got it taken care of. Meanwhile i dropped my loan paperwork off for my trade in. Sales forgot to have me sign additional paperwork so now i have another visit to make. So i went back signed the paperwork and they want 65 dollars from me. Fine. The admin is out so i have to call back the next day with my cc info. I forget… so you think they would give me a call right
.they are the business! Busy mom been through such a headache with the car already… its called follow up. I take my car in and have to waste an hour and half of my time waiting for the aligment fix… fast forward to today. My temporary license expires this sunday. I call them and they tell me they held it because they dont have my 65 dollars. AND Anthony the salesmanager has the nerve to say its my fault! Why are you holding my plates and not calling your customer!!! He told me the sales called me and i have absolutely no calls or voicemails whatsoever! Disgusted he would even point the finger at me! Anthony if your team had it together my aligment would have been fixed immediatly AND the paperwork and payment would have been made when i dropped off the loan release letter! !!! You don’t blame the lack of organization your team has on your customers… the root is your fault NOT mine. He has sent the sales person to my house so i can sign the papers Again and give them the payment and to drop my plates off. But after being blamed for it and being told «its on you» this means nothing to me and does nothing to change my mind about ever giving this dealership my money! Luckily i like the car! What a nice welcome to owning my first toyota! VW i miss you!

I still love this place.
I have had my car serviced here throughout my ownership of my first Prius (purchased here) through the lease of my second Prius (here too) and now I am buying out that same lease at this dealership.
The people here are super friendly and very helpful. I have never had a problem in the many, many years I’ve been here.
I go here. I recommend it highly. I wouldn’t spend my money or my time here otherwise.

I went in one evening about two weeks ago to exchange my vehicle. I had called ahead and spoke with Anthony the sales manager, he said he would assist me when I arrived. When I got there he was busy, which was of course fine.
They put me in with one of their sales people which again was fine. Instead of the sales person moving forward with the process he began telling me about his family. I do not mind some ideal chit chat, but after about fifteen minutes, I started to get antsy, but I was trying to be polite.
Another fifteen minutes passed and he had still done none of the paperwork or gotten my keys to anyone to look at my car. He just continued to talk about his son and his journey through life. At this point I faked a call from my husband and made it sound like I needed to move things along. I assumed this would get the point across. Instead of this happening however he launched into a story about Father’s Day and even read me the Father’s Day card his son had sent him. By the end of him reading this he was almost in tears.
At this point I started to get frustrated and said look I need to get going, can we hurry this up. So he finally after 45 minutes started filling out the paperwork. This process even though it was about five lines of information including my name, address, make and model of car, and mileage took another fifteen minutes, as he slowly read back every detail twice to ensure he had it correct.
Before this process finished however, the phone rang and it was the man’s son. He took the call and talked to him for about five minutes. I stood up at this point about to leave. He quickly hung up with his son and asked for my key. I said okay, but I would like us to stay focused on the car moving forward.
I turned over my key and stepped out of his office so that he could not drag me into another conversation about his family and son.
After now an hour and fifteen minutes had passed I expressed my concerns to Anthony the sales manager who assured me he would assist me moving forward. Although because Anthony felt awkward telling his sales associate that he would be taking over, Anthony asked for me to come in on a day when this particular associate was not working. I said fine and gave him my card.
Anthony never called to set up this appointment. The crazy thing about the entire situation was that I would have traded my car that night. Instead they are out of not only a sale, but I will never return to any of their locations.
Seriously disappointing. I thought I was in candid camera.

Amazing how a small dent is assumed as a bad accident. Interesting, that I went to another dealer and immediately was offered $ 3500 as a trade in.
As stated before I will not recommend this dealer to anyone period.

I had a very positive experience at this Toyota Dealership:
Here are the highlights:
The dealership is open late– until 9:00pm during the week. This made it easier for me because i work a lot
Extremely friendly staff– The woman at the front desk is an angel!
Can get you into a car with bad credit– I mean i dont know how the hell they did it but nobody else could. I went to five dealerships and basically told i had no shot.
I dealt with the sales manager Anthony directly who went above and beyond to make sure I was a happy customer and I did leave happy in a 2013 toyota avalon!

Sucked worst customer service never go there I just advised everyone and I had bad experience once u sign the lease never even answer ur call

Toyota of Morriston helped us out with a very complicated an harrowing issue. Joe Setti is the service manager and he was incredibly patient and kind. He went above and beyond to try and resolve the issue we had with our car. I will return to Toyota of Morristown. They also gave us a fantastic loaner car.
Really good experience. My issue was with the car, not them. They did an awesome job of helping us and fixing our car. Also, we were able to drop the car off on very schort notice and the place was clean and welcoming and all of the people who worked there were professional and courteous.
Thanks so much Toyota of Morristown. i appreciate the work you did and the time you took to resolve our issue, which was not easy.