University Toyota

I take my 2006 Sienna and my 2008 RAV4 for service at U Motors. I made this appointment via the internet and I got a confirmation and then two email reminders. The Works was done on schedule and I decided to drop it and not wait.
The service was completed at the time that I selected. They called and I picked up the vehicle which was serviced, washed and ready.
There is a lot of construction going on at the site and I would of liked to have some signage around the ongoing construction.

The ignition switch on my 2000 Avalon finally gave up the ghost and would NOT turn at all. That problem would pop up from time to time over the last couple of years but it finally would NOT turn anymore. The car had to be towed to University Toyota and I was originally informed that several parts would need to be replaced. Once they got into the repair, they discovered that they didn’t need to replace one of the items and were able to reduce the cost. I think any other dealer would have either replaced the «good» part anyway or NOT replaced the part and still charged me as though they did. I definitely feel like I found a reputable repair shop for my Toyota. Thanks Jeremy!

The guy I dealt with was so incompetent and had no idea what he was talking about. He screwed me over and had me test drive the WRONG car!!! Then he laughed about and said he lost the other car we had been talking about! I was ready to buy the car I test drove until he said it was $ 10,000 more than we discussed. Huge waste of time. I will NEVER go back there again. They are so unprofessional.

Thanks to University Toyota! We were traveling from SC to PA when our check engine light came on. University Toyota took our van almost immediately and checked it thoroughly. After about an hour, they told us we needed a small part, but that we could drive the van until we got home. We appreciate the prompt service and the goodwill we received.

We were traveling to DC on the day after Christmas when our Avalon PBS light came on. We went to University Toyota and the Service Manager was very courteous and helpful. Our problem was taken care of and we were on our way in less than an hour and a half. Thank you University Toyota service department. You made our day!

My experiences here are fine. I’ve had my oil changed and had some minor repairs done to my car and things were just fine. The car came back with the work done and I can’t remember it ever being so late or delayed that I remember it.
Some time back I got an electric car to use for the day and that was something new.
I’ve had some bodywork done on my car and the body shop did a good job. They were backed up during the winter and so it was a bit of a wait. The price was on the high side, but then again when last did you hear of any young person wanted to be a body shop mechanic. It is probably hard to find workers without paying a high hourly wage.
That being said, this is a car repair place and so I’m not going to give it a wonderful rating like I would do for a nice restaurant or a nice hotel.
I found it interesting in reading the «bottom of the page» reviews that in June, 2012, within five days of each other, three separate (first time) reviewers each gave University Toyota 5 stars. I guess that around that time they must have ratcheted up their service and products to something hitherto unheard of.

I’ve had pretty much nothing but a positive experience working with University Toyota. I purchased a Highlander there a couple of years ago, and have gone back frequently for service.
About a year ago somebody backed into the car, but fortunately left a note and offered to pay for the repair. I went to a number of places for estimates and University Toyota had the lowest one. They fixed the car perfectly.
The only issue I ever had was after some brake work I could occasionally hear a rattling noise. I took it back the next morning, and they found and fixed the issue immediately. They also gave me a coupon for a free oil change for having to bring it back, which was an unexpected bonus.
My experience has been overwhelmingly positive and I’m continuing to take my car there.

really great experience purchasing our toyota rav 4. friendly, courteous salesperson, really sweet lady who did our paperwork on the day of our purchase.
there were some rather annoying issues with getting them to send us our title and some other paperwork. like, they admittedly sat on it for weeks. kind of charming, having someone actual tell you that your paperwork has been under a pile of papers for weeks, but not pleasant to deal with when one lives out of state and is depending on u. toyota to be punctual and reliable.
otherwise, though, i felt that they were honest and made the experience of buying a car pretty painless.

Thank you University Toyota for providing me with such excellent sales and service. During the past several years I have acquired two Toyota Rav 4’s from University Toyota and from the moment I stepped into the showroom I have always been treated with respect and made to feel like a part or your family. The staff are incredibly friendly, attentive and helpful. I will continue use them for my future automotive needs.

Service department, while ever-​so-​courteous, has been less-​than-​competent when it comes to repairing my Prius.
Sales department has acted as if it couldn’t care less if it retains my business.
Meh. As much as I love my Prius, I’m looking elsewhere for my next car.