Enterprise Rent-A-Car

I see that someone else already reviewed this particular branch in Morgantown. I can confirm most of what the first reviewer wrote especially with regards to the woman who appeared to lack any discernible customer service skills. This person, whose name is Ashley Tuskey, was absolutely worthless! Let me elaborate. I messed my car up and it was headed to the repair shop. So luckily I had rental car reimbursement from my insurance company. So I called Enterprise to let them know I was dropping my car off at the repair shop and confirm my rental car. Well, Ashley proceeds to tell me that I couldn’t rent a car from Enterprise because my insurance would only cover X dollars a day and their cheapest car would cost me more than that. Well, I had called my insurance company prior to calling Enterprise just to double check my coverage limits and make sure the cost of the rental car would be taken care of. They confirmed that everything would be taken care of. I explained this to Ashley after she told me they didn’t have a car for me and she plainly, straight-​out said, «No, you’re wrong.» I tried not to laugh too hard and explained to her that I was pretty sure I wasn’t wrong. In a huff, she said that she was gonna come pick me up at the repair shop and bring me back to the office where she could put my insurance company on speaker phone and they could explain my wrongness to me. I said I thought that would be a great idea. So she came and picked me up. We get back to the office and get in touch with my insurance company who explained to Ashley that my rental car would in fact be covered. (Note: The whole time she was dealing with me in the office her attitude was horrible, she was loud and obnoxious, showed no customer-​oriented service whatsoever, and just plain sucked at her job.) So after being told she was the one who was wrong, she calls her manager over, gets up, and goes to lunch or something. No apologies. No explanation of why she’s leaving. Her manager had to finish the transaction.
I will say that the other employees at this branch were very helpful Ford, the manager, was very good. I would like to give this Enterprise branch a higher rating but as long as Ashley is there I can’t say I would use it again. I would probably try the one on Mileground Rd. before going back to this one. If you do have to go to this branch, just make sure you do not deal with Ashley. Try and get anyone besides her.

While my car was in the body shop I rented a car from this Enterprise. They came and picked me up and dropped me off when I was done, which is nice. They gave me a small car like I requested. These services were good and everything but there was one woman who worked there that seemed to have an attitude problem while I was there, although I didn’t have to deal with her much really. I remember when I first went in to pick up the car she was being really rude on the phone to who seemed like probably a customer. I would have probably gave a lower rating if I had to deal with her.