Sprint Store By California Wireless Solutions

Waited for over an hour (standing in line) and no one even said hello, let alone gave an update on when they would be with us. Then just to be told after an hour an a half that they couldn’t help. You would think that they could have said hello and asked what was needed up front rather than making us stand around for over an hour to get nowhere. Will never go back there or another sprint store again.

Saleswoman was pushy and rude. Didn’t explain the different options well and just tried to get me to do the thing she wanted me to do. I tried asking about different possible scenarios and she just pushed them aside and acted like she was annoyed by me asking questions. By the end she said, «You’re making me not want to sell you this phone to you because you’re talking about buying other phones and I don’t want you to come back in here and try to return it.»
What Sprint Store clerk would say that unless trying to get some sort of sale/​performance metric added to her performance through my sale? Bad sales tactic. That’s when I knew I should back off and go talk to somebody at a different store.

This is truly THE WORST sprint store I’ve EVER been to. Like the person said below me, if I could give this store 0 stars I would.

12÷29− I went into the store trying to see if my phone had been delivered. Their associate Paul, told me it was not there and that I would have to check the tracking # on my reciept which was in San Jose. I got back to San Jose to track the phone only to find that it had been delivered to the store that morning. I drove back up to the Cochrane store that same day & of course my phone was right there in the drawer, where it was supposed to be, with my name on it. He didn’t check nor did he apologize for his incompetence and pure laziness. I ended up returning the phone for more GB storage.
01÷30− Went in to check on the status of my refund for the phone I had returned and Paul said that they couldn’t do that at the store and I would have to either go to the Gilroy store or call two different numbers. Not only were BOTH numbers incorrect, but when i finally got ahold of a customer service rep, they told me that i would have to check with the store i did the transaction at (COCHRANE). I’d already left the store so i called back to speak with Paul and he said the reason they couldn’t do it was because he didn’t know how (WTF is that). I’m sorry but why would you have an employee on the floor who clearly doesn’t know wtf they’re doing. Not only did he not know what he was doing, he failed to ask another associate for help, and was going to send me on a wild goose chase to Gilroy. Thankfully the service rep knew what he was doing & gave me the proper info. I went back into the store & the sales lead on duty, Gabby, was able to help me. I would never recommend this store to anyone, and by the looks of these comments, this store needs to fire all these, CLEARLY incompetent people or train your employees better!

I’d rather feed my genitals into a paper shredder than deal with these fools again. From my three interactions with them over the years, it’s frankly amazing they can manage put their pants on the right way around.
Sept ’12 — I got my iPhone 5 shipped to me when it first came out. I set it up on my own (since I received it at night), but had to go to the store to get it activated on my account. After the clerk told me that I should never do it on my own, and wiped my phone, it took her over an hour to get it activated.
Sept ’14 — I went in to order an iPhone 6 for myself, and swap my parent’s phones onto my plan. After 3 hours (most of which was spent by the clerk staring at his screen while not typing or clicking anything) we finally got them set up and with new phones, and it took almost another 90 minutes to get my phone ordered. I found out later that the clerk completely botched my plan, essentially creating 3 plans on my name which caused me to get a bill for over $ 240, but he also did not keep the discount that I had on my account for the last 6 years.
Oct ’14 — I was told on that they would let me know when my phone had been received in store so that I could come and trade in my old one. After 2 weeks I called and they had no sign of it, but when I called a week later I was told that «we called and left you a message, it’s been here for over a week.» No call, no voicemail, no word of any kind. Getting the phone swapped this time was quick and painless, however the $ 238 rebate that I was supposed to receive is nowhere to be found over 3 months later. After contacting Sprint Buyback Support, they have no record of receiving it, and the tracking number I was given has no data attached to it.

Sprint store in Morgan Hill Ca is the worst customer service I’ve come across. Sprint has been my provider for 5 years & when my contract expires this March I will not renew it anymore. Their tech guy named Abraham was the most arrogant & not very helpful. When I come to the store to have him check my Iphone5S he let me wait for almost an hour. I was patient bec there was a customer ahead of me who is also Hispanic. They seem to know each other well they’re speaking in their language and giggling infront of me. When they’re done Abraham went to the computer while on the phone with a friend asking help to buy ticket for a show online. I was waiting for him to recognize my presence and apologize for the long wait. He didn’t say anything. He took my phone & didn’t even know if he jndeed fix it coz it took him seconds only. I asked if it’s okey and what he did. He arrogantly respond «oh I can’t tel you»! I asked him the name of the store Manager ’ he said Ashley. So Ashley if you will not do something about this issue I will elevate this to the corporate office.

Worst customer service I have experienced in a while. If I could rate this store a «0» I would. I spoke to Gabriela? Over the phone and asked if I traded my phone in, would I be able to
Use that credit towards a new phone I wanted to purchase, she asked her so called manager and got back to me with a yes, we can credit your bill 100. And the other 100 towards your phone. So I drove from Hollister ready to purchase a phone and the gentlemen helping us said they are unable to honor that, then calls Gabriella over and she says I never said that. I left the store unhappy. Horrible customer service the gentlemen helping us was great. Even if the customer is wrong in any way, giving the customer attitude will not help! They just really need to get some well trained people in this store with better communication skills.
Thank you sprint of Gilroy for providing great customer service & sticking to your word!!!

In and out in less than 30. I was really hesitant bout coming here after my bad experience at the Gilroy store. Ashley was really helpful. Great attitude and customer service. Helped ordered my iPhone and treated me like a valued Sprint customer. Great job.

I just left this store and the team of Gabriela, Ashley and Paul were Awesome !! They took the time to walk my wife and I through the process, transfer over our contacts, pictures and videos and answered all of our questions. I would highly recommend this team and they went above and beyond to take care of me and my family. Thank you Gabriela for explaining everything and holding our hand, you made it super easy.

By far the best customer service I have received in a sprint store! The girls were extremely helpful and answered all of mine and my husbands questions, they made us feel very comfortable with our purchase. Within the hour we walked out very happy with our new iPhones!

I brought in an iPhone 5 to be repaired… I had what I was told to bring, a new screen… They had my phone for 5 days and were not able to repair it-​saying they had no glue or adhesive??? Really??? It is a repair place… No real apology, said I needed more parts and get them on amazon… With the cost of the parts and repair 130+ or if I had submitted it to my insurance 200.00 I could buy a new phone or have it repaired independently across town for 120.00. Sorry sprint you loose this time. I can’t wait for my contract to be up so that I can change carriers. Also repair guy was always somewhere else and when he was there didn’t seem to care that I was taking my phone back… So disappointed

Received a Assurion Insurance Phone did not have functioning speaker, per Sprint went to the Morgan Hill Store yesterday No tech, store locked, sales person stated come back today (next day at 10am opening) Today I showed up employee waiting outside 10:05 no one w/​key to access building, no tech, went to starbucks, coffee waited another 25 minutes, no one still show up, did errands came back just for the store opening at 11 am, 1 hour late, no tech to repair phone and no one coming in, had to drive to Santa Teresa, San Jose store for repair, Sprint I would recommend to take away license of this location selling or repairing there product, terrible service.
Last owner couple of years ago was terrible also.

A Den of Snakes… I called to pre-​order the Galaxy III and was told they didn’t have any and that it was back ordered. They said they would give me a call once it came in… literally 30min later, they called and said they had a Galaxy III phone. At first I was shocked since they just previously told me they had none. but was excited to be getting a phone. (should have gone with my first instinct) When me and my Husband got there, they seemed friendly and willing to help us. The lady that was helping us took forever, she just kept yapping about random stuff, as if trying to distract us. She mentioned that she was able to give us a phone because another customer wasn’t going to pick it up, some weird excuse. But once she finally handed us the phone after her rants of nonsense, we left. I just wanted to get out of there because it took her forever to activate and give us the phone. While driving back home, I noticed the box was really beat up with marks all over, and when I looked at the phone, there was lint in the camera, and the plastic on the phone body was already removed. It looked used. So I returned to the store and told them I didn’t want this phone. They quickly tried to change my mind, but I strongly refused to have the phone, I told them it looked used and I wanted to speak to the Manager; Sean was his name. He said there would be a $ 35 restocking fee. I refused to pay that because they sold us a phone that wasn’t even new. To our surprise the Manager admitted that the phone was a demo phone by trying to justify the point of it not being a «used» phone. A demo phone is way worse!!! That just did, it. Liars, the girl said it was new. Then the manager tried to take back his words saying it wasn’t a demo phone. The manager went as far to say that I knew what I was buying because I walked out with it. He was also claiming that he had no idea that the lady (his worker) was selling me a demo, but he was only 5 ft away when she was helping us and he had to be in on it. RIDICULOUS I just got the phone and I am returning it in the same conditioned they gave it to me. He just kept saying we need to pay the stocking fee, so I started reading the contract and it states for exchanges not returns. I showed it to him and he looked dumbfounded. Then he busted out another policy paper. Stating that I have three days to return a phone without any fees, well there you go. A full REFUND! If a store is trying to sell their demos, without even informing the customer that it is not a brand new phone, something is differently wrong.
This store is shady and full of crooks, I told them they should never try to do this again. HORRIBLE!!! Den of SNAKES!!! Do not go here. Best Buy is further down a few exits, so much better, their boxes are still sealed and they sell NEW PHONES!!!

I’ve seen some scathing reviews for this store. I’ve never had HORRIBLE service, but it’s never been stellar either. I have been given incorrect information by a sales associate — that’s pretty infuriating when you go back, talk to someone else, tell them what their co-​worker said only to be told that was wrong information. The employees have never been impolite, but they have been incompetent sometimes (I don’t know which one is the lesser of two evils). I’ve been to worse phone stores, but I’ve been to better also. It is a little unnerving when an employee asked you for a good review on the company website in order to possibly keep the store open. That can’t be good.

I went into the store to get a new phone and they told me that I would not have to sign a new contract. I received a contract in the mail from Sprint indicating I had a new 2 year agreement. The phone came in and I never picked it up since I had changed my mind and they are telling me that my start date is from the date of order not the date I pick up the phone. I never picked up the phone and they wanted to charge me a termination fee. I finally went to a manager who said they would return the phone to Sprint and I should call back 10 days later. I followed up and now they owe me a phone call. I have been with Sprint for 8+ years, what a joke!

I’ve always had good service at this store. I’ve been dealing with Sprint, and this particular location for a few years now, and overall the customer service is friendly, knowledgeable, and helpful. I do wish that it didn’t take so many visits sometimes to convince them to just REPLACE my phone when it is under warranty, and I keep going back in for issues with my HTC Evo. (LOVE my phone, but things pop up with it, and I think I need a new phone). Off to the Sprint store again…

I was looking for the new Sprint EVO 3D phone and I called this place up as they were my closest Sprint store. I planned on purchasing the phone without a contract and the person on the phone gave me the pricing and I though it would be a done deal. Later the same day, I spoke with another person and they said no, they wouldn’t allow a phone to be sold out of contract. I wasn’t very happy with their mixed messages.

This sprint store is by far the worst sprint store I have ever been to. The reps couldn’t multi task. It took two reps to complete one sale Lord ham mercy! I was told I would get my phone in 24 hours and was flat out lied to, and now that I want my overnight shipping credited back the manager has sudden amnesia, and when I call she is still working on it. Never again… Stay clear from this sprint ! Don’t make the same mistake I did!

This Sprint sucks. They Wouldn’t take my payment without charging me $ 5. The gilroy one always processes my payments for me and I’ve never heard of a fee.

Throughout the last crazy 4 years of my life, you’ve still remained loyal to me, Sprint. I’ve never had to call Customer Service on you and I’d love to keep it that way :)
with great signal coverage
good data plans
durable phones
great customer service
–it’s no wonder I still don’t give a crap about the Iphone!
And about this location– it’s big, lots of parking, cute service rep. Besides him being cute, he’s also very knowledgeable, patient, understanding, sweet, nice toned arms and shoulders… No…he’s not my boyfriend O:)
and the owner is hilaarrious. You’ll definitely enjoy your experience at this Sprint location!
I wouldn’t do business elsewhere :)