Family RV

As a travel nurse, mobility and ability to move often and easily is important. After doing some research, a fellow travel nurse and I drove a couple of hours to Family RV to explore options. We were directed to Brian K who was seemingly reluctant to help us. He showed us the two oldest vehicles on the lot and when we asked about the newer Class A, he replied «well, that’s $ 220,000… I don’t know what your budget is.» I informed him that we’d like to see it, all the same, and he begrudgingly went to retrieve the keys. Once inside, he made the comment that it was a more complicated model with more electronics.
Several times while we were looking at different models, Brian made comments that demonstrated his lack of regard. I don’t know if it was because we were two women shopping, or because one of us has purple highlights in her hair and the other has blue, or because we were in jeans… it doesn’t really matter to me. The result is that I will not be spending any money with Family RV. I certainly hope Brian doesn’t treat all of their customers like this.

I have to say, as nice as the employees seemed up front while they were taking our initial money, then unfortunately our experience with Family RV turned sour after that, with us having to repeatedly spend valuable personal time to contact them on billing issues.
We dropped off our RV in early September, and while filling out the paperwork I indicated that I specifically did not want to write down our credit card number on a piece of paper, and would be renewing over the phone month-​to-​month. They indicated that was acceptable and would call me prior to billing again.
When we stopped by to pick up our RV two weeks later then it took an hour, with my personal direction on appropriate next steps, to locate our keys. They were filed incorrectly and the responsible person was not available, despite the core business hours.
Fast-​forward a month, during which we did not return to Family RV and instead chose to locate other accommodations, and I noticed an additional billing from Family RV on our credit card. They had completely disregarded our agreement to not write down our credit card number in favor of approving month-​to-​month via direct contact, and despite the fact that our vehicle wasn’t even present on their lot, decided to charge us anyway.
A series of phone calls ensued, during which I was told to call back when the accountant was in and then hung up on while on hold during the follow-​up call. The month’s rent was finally reimbursed to our credit card, albeit the transaction took hours after they indicated that it would be done and followed up on.
Fast-​forward another month, and Family RV had *AGAIN* billed our credit card for another month that we were not present and despite the previous conversation. I spent time documenting the exchanges, card receipts, etc., and sent off an email. To their credit, they did finally recompense us for their continued shoddy business practices, but in the process have earned this review.

Thank you so much Neil for your help and support and for going the extra mile over and over throughout our trailer buying experience! Our family lost everything in the Valley Fire and you were so kind and generous and helpful during a very difficult time! THANK YOU!

My wife and I wanted to try RV-​ing and so we rented a 22-​foot Minnie Winnie from Family RV for a tour of the canyonlands of southern Utah. The rental process was easy and the vehicle was clean and in great shape.
The first night out in Palm Desert the AC power cord failed during the night, tripping the park power breaker. Family RV found an RV repair shop in nearby Indio, which was able to quickly fix the problem, and when we returned the RV, they refunded the repair costs without a question.
For the rest of the three-​week trip, we had no problems, nor were there any problems with the return of the RV.
Based on our personal experience, we can give a high recommendation of Family RV

Super kind! I ended up having a bad fuse and a missing relay stopping me from getting my 7-​way plug working. Couple that with a laughably poor hitch ball (no load levelers or sway bars at all), no brake controller and total newbie lack of knowledge and this whole experience could have gone sideways.
Two gentlemen stayed with me for 2 hours debugging until we got everything, gave me a few extra fuses in case it blows again, helped me find a gas station that I could easily enter and exit and all they asked for in return was a good Unilocal review.
Well, gentlemen, I’m at my campsite all unpacked and heading to bed in my rented trailer instead of heading home sad. Thanks for helping me work everything out! That was some serious above and beyond.

After writing my review I received a call Austin stating that they would give me a total refund on my oil change which I was very happy to hear. I wish it would have happened in the first place but glad they made the effort.

The owner reached out and told me they won’t change me for the fees. Kudos to him for that, but the fact that it happened in the first place still frustrates me. Best of luck training the employees on good customer service.

I would NOT recommend this RV rental place to anybody! We rented a class A RV from this place back in July to go on a two and half-​week trip. We were expecting a good quality RV, and ended up having several issues associated with the class A RV that we rented. If it wasn’t because of my husband who is very hand-​on mechanical, this would have been easily a nightmare road trip! When we got the RV, we noticed that there were ants crawling around the kitchen fixture, and had to do another of cleaning before we started bringing our own items. The first day that we went on the road, the screws from one side of the bedroom pull-​out broke, and my husband had to climb up on the top of the RV in over 100 degree heat on the side of a very busy freeway to fix the problem before we could proceed on our trip. By the time that we stopped at our first RV camp site, the driver side turn signal plate fell out. Luckily, we were travelling with another couple in another RV who are very experienced RVers. Between them and my very mechanical hand-​on husband, we were able to put in some temporary fixes to allow us to continue onto our destination. But every night and every morning, my husband would have to climb up the RV to do the tying and untying to allow us to use the bedroom pull-​out. When we got to our first destination and used the water hose, it had multiple leaks, and we had to borrow the hose from other RV camper. Then the hot water heater never worked!!! When we emailed family RV, they told us to call the Coach Net service who could not fix the problem except to tell us to stop by a service station. This was not an option for us since we had a schedule/​places to be in our trip. Half way through our trip, the knob on the back wheel cap fell off, and it start making terrible noise wherever we went to a point that we had other campers coming up to us telling us that maybe the axel was breaking! And once again, my husband had to go figure out a temporary solution to address the issue. With all these series of issues, we had not once gotten a call from family RV, nor was there any offer of discounting the rental fee when we returned the RV (probably in better condition than what was given to us) except for the customer representative saying a simple «sorry». I am not impressed with the customer service nor the quality of their RVs, and definitely would not consider renting from them again.

The worst rental experience in my life! Plenty of hidden charges which increases you original price on 50% at least on top of worst customer service.
I stopped by them a week before rental to check if my truck fits with trailer, they explained me that I have to install brake controller. They schedule me for installation on the same day when I had to pick up trailer at 9 am, as they told «earlier is better». Installation took 15 minutes, at 9.20 am everything was done.
After that they told me that according their rules I can pick up trailer after 2 pm only and if I want to pick up it right now I have to pay fee for earlier pick up. Basically I had no choice.
When started to do paperwork they told me that I have to purchase one more insurance on top of that I already bought when I booked it. Otherwise I can’t rent it. No choice again. In a result my truck was covered by mine insurance and trailer by their 2 insurances with $ 3000 deductible which they hold on credit card.
Before drop off I brought trailer to the wash where it was professionally cleaned inside and outside. Frankly speaking after that cleaning it was cleaner than it was when I picked it up.
During drop off procedure one of Family RV’s employee brought a ladder and got on the roof top of trailer and using 3 different tools removed air conditioner plastic cover case after that told me that their is dust which has to be cleaned. They charged me extra $ 360 for cleaning. Obviously during pick up procedure nobody told me that I have to take trailer a part and clean all hidden part, same as nobody shown me if it’s clean or not.
Rent RV from this company only if this the last option you have.

I recently heard that Family RV said they were offering discounted rates to those affected by the Valley Fire. They stated they would work with insurance companies and deliver the vehicles! If this is true, I want to say thank you! This is exactly what those affected by the fire need, and your generosity will not go unnoticed or unappreciated!

It always hurst me to write a bad review, especially one that’s «family» owned. But, unfortunately, seems like a necessary evil this time.
We rented a 2015 Minnie WInnie for Burning Man. We know it takes guts as an RV owner to let users go to BRC, so we were extra careful throughout. We even had it professionally cleaned inside AND out before we returned it. The engine was a work-​horse and got us there. But…
1) Pricing /​/​Seems like they find a way to get an extra $ 500 – 700 dollars out of you in fees that aren’t included in estimates. No explanation, take it or leave it.
2) Tank Indicators /​/​The effing fresh water tank LEAKED. The entire time we were camping, in a desert, for a week, we had no idea how much water we had. Awful, scary, and upon returning there was no offer to «make it up to us» — they just said «thanks for letting us know.» Yeah… thanks for charging us 5X the normal price and offering nothing when a key component fails.
3) Reliability /​/​Mid-​drive the bottom of our back storage unit fell-​out. Rusty screws, who knows. Suffice to say we had to pull over, move everything out of the back storage area, and pull out my tool kit to get it operational. We couldn’t use it again. Luckily we only had a couple large, empty suitcases in the back otherwise loose items would have been all over the interstate.
Conclusion: we were super respectful, treated the unit well, and tried to generally be good citizens. They did not honor this and simply tried to pull every penny out of us.
Too bad.
My advice: this is your last resort if you can’t find somewhere else. And make sure when you check out the unit you cover EVERY possible base, otherwise they’ll screw you in fees.

We rented a 2015 Minnie Winnie that sleeps 10 for our family of 9 several months in advance for a 12 day family trip in August, 2015. My family is big, my boys are 6’2 football players and we were taking the in-​laws, which is why I booked the large RV well in advance to accommodate our family size on this long road trip. I recv’d a conf email with our rental contract including pics of the exact RV we were renting. It had 2 pop outs, a full couch (that turned into a bed), bunk beds, 3 TV’s, a big closet in the back room (for all our luggage), which would have been perfect for us, plenty of storage, most important everyone would have their own space and a comfortable bed to sleep in at night.
Upon arrival they tried to give us a smaller RV that only sleeps 8, as if we were not going to notice. This RV had just been returned the same day, exterior was not washed, it had no bunk beds, a love seat bed (not a full size couch bed that any of us could fit on), one pop out, and no big closet in the back room for all our luggage. When I said this was not the unit we rented, they tried to tell me yes it was. After family RV looked further into it, they noticed Sabrina, the rental manager downgraded our RV several months earlier and never bothered to contact me directly to see if that would work for us, or modify the rates I was charged for the larger RV a month in advance. They had no other rental RV avail that would accommodate us, their solution to the matter was to give us our money back. I was literally in tears as we had been planning this trip for almost a year. I have 3 kids in college who took the summer session off to attend this trip, one starting high school the day after we got home and we all had taken the time off of work. We were all packed and ready to load and leave the moment we got home. My worst nightmare was coming true, despite the fact I had called that week of to confirm my reservations, and sent in all our ins info with the larger RV’s VIN #. Yet, nobody still noticed that the vin # on the RV they changed us for was different.
Nobody knew why Sabrina changed my reservations, they did confirm it was not out for service purposes, they basically gave it to someone else, and were all stumbling over their own words. They were apologetic and were trying to call other rentals to find one that would accommodate us, with no luck, or we would have had to postpone our trip a cpl days. It’s not as easy as they were trying to make it seem to coordinate a long road trip, and 9 peoples work/school/KOA’s schedules for 12 days.
After several hours and no better options, they suggest we take the smaller RV and 2 people sleep outside in a tent. That was not the solution we were looking for esp after paying this much, we were desperate and had no options. They did credit us some of the rental fees, but not enough for what we had to endure. I was in tears, ready to pass out and just wanted to go on this long awaited and much needed vacation already. We ended up using a tent, and an air mattress in the RV that had to block the front door, very inconvenient as it blocked the exit door. It was a major hassle which nobody ever wants to deal with on their vacation. I didn’t want an apology or my money back, all I wanted was for all of us to travel comfortable on this long awaited family vacation. We ended up renting a cabin at some of the KOA’s which cost me more money then what I was refunded.
We all got nice and cozy, squeezed in the smaller RV and made the best of it, not that we really had any alternative options at that point. When we arrived in CO to a rainstorm, we opened the bottom side bins to get out our sleeping bags and tent to discover side bins were all full of water, everything was soaking wet. I had to wash and dry everyone’s bedding. Laundry is the last thing you want to do as a mother on day 2 of your vacation. The RV we had was wrecked on the side, family RV claims the previous renter hit a pole and they did not have time to get it repaired correctly before our trip and was unaware water could get in on both sides.
I returned the RV on 8÷11÷15 and Sabrina was conveniently not in the office to speak to directly. I was not happy and asked to speak to a manager upon my return and was told my only option was to fill out a complaint form and Sabrina would get back to me. I have left several messages for Sabrina and have still not heard back. I asked to speak to the person over Sabrina or another mgr and all they have are other sales mgr avail, which obviously does me no good. Due to the lack of response, I am left to assume they got their money from me already and do not feel the need to follow up on their complaint forms and at least make an attempt to satisfy their customers. I gave them ample opportunity to contact me prior to posting this review.
Their slogan «the adventure begins here» is an understatement.
Long story short… after my experience, I WOULD NEVER RENT FROM THEM AGAIN

I would never rent RV from this place again. I had 2015 RV model rented out 2 months ago. They changed it to a 2009 model last minute. The 2009 C5 model was in bad condition. Rattling and squeaky noise everywhere as many of the parts were loose. It was totally unbearable. Then the RV shook incredibly when it went slightly over 65 mph. I could only got 60 mph for a 200 mile trip. Then the inside fabrics from sofa to bed were all greasy. Stove was broken. As i had planned the trip 2 months ago i could not go back to change it. Server manager basically stated «you signed off on it when you took it out». Also, they charge for every single thing. Worst experience ever!

Family RV took care of me and my family. Great service! Big thanks to John.

Well, I called them twice to get help with repairing my RV. I never got a call back by anyone from there. I guess they don’t need the business. I am currently looking for another RV repair place to help me. If anyone knows a good one in the Morgan Hill area, please let me know.
Thanks.

Rented a Minnie Winnie for a four day trip to Yosemite. Great selection of RVs and in good condition. (we booked 2 months in advance) Everyone we dealt with had excellent customer service skills. Real pleasant to deal with. Would rent here again.
Only complaint would be to include an outside wash in the price. After spending 4 days in the RV and then 5 hours driving home, don’t want to look for someplace to wash the bug splat off.

We just got back from our 5^th camping trip. We bought out trailer about a year ago at Family RV, but since we don’t use it that much, they store it and rent it out for us.
I continue to be very happy with our decision to go with Family RV. Every time we pick up and return our camper, it is a pleasant experience.
I urge anyone who is thinking about renting or buying to check out Family RV. And if you are looking to rent a light weight, easy to tow camper (with bunk beds), check out unit 3240.

I have a Coachmen Mirada 34BH Class A motor home with 18,500 miles that I have owned for 3 years. We LOVE our RV, and so do our kids. We moved from Boston to San Jose in this RV when my kids were very young and the kids act like it’s another member of the family. They even named it «Harvey» the RV.
My wife Liz and I discovered that we were not using it as much as we would like, so we apprehensively decided that it would be a good idea to rent it out to see if we could to make a bit of money to cover the ownership costs.
We started renting to friends and neighbors, and it worked out OK, but honestly, we had some real issues a few times and decided that if we were going to let others use our RV, that we needed a professional rental company to manage the rentals for us. There’s a lot to think about with marketing, maintenance, what you have do if the renters have issues on the road, or just answering the 1000’s of questions that renters sometimes have.
I had used Family RV to do some maintenance on our RV in the past and had a great feeling from the service techs when I was there. I found Family RV’s website and filled out their online rental form on April 4, 2014 to find out more about their rental consignment program. I received and email back immediately and we corresponded back and forth by email about details of how the program works and all of my questions were answered. I brought my motor home over on April 5^th to show them what I had.
I was busy the whole month of April but I was able to fill out the forms and send them into Family RV and they added me and my RV into their rental program without even having the RV on their lot. On May 18^th I brought it in and they inspected the RV and quickly got to work to get the RV in perfect running order so we could start renting it.
Family RV put a technician on «Harvey» and took an extensive amount of pictures with detailed information on the condition so we understood where the starting point was. I was impressed with the detail and thoroughness of this inspection and how many pictures were taken for our future reference. Family RV repaired the RV and fixed all the problems quickly and at a very reasonable rate. The main problem was our generator that was losing oil actually needed a new motor to make it function correctly. Family RV sent the generator to an authorized service center to get it fixed. While there was no generator in the RV the staff was still able to rent it out like it was and I made some money even with no working generator. Talk about efficient! I was excited that I got some rental income even though the generator was out of the RV.
The generator got repaired and the RV is now working perfectly and making me money every month.
I’ve had a great experience with Family RV so far and expect that our relationship will last a very long time. Alan and all of the service techs are fantastic, and keep us up to date on rentals, progress on any maintenance, and in general take even better care of «Harvey» than my own family does.
If you’re thinking about renting your RV, or if you have been thinking about renting an RV for a family trip — call Alan today and start the process. You won’t be disappointed!

Where do I begin… First, the sales guy who is semi-​retired knew nothing about RV’s. I asked simple questions about the GVW, generator, appliances, water tanks, storage… he was clueless. But I did get to hear his life story.
I paid $ 200 for a safety inspection and got a hand written report that they must have spent 10 mins preparing. They over-​looked the bad tires! that needed replacing on a Safety inspection!
I had called and emailed often and rarely got any follow-​up. The owner Alan, is the typical used car salesman. This place has a scary and sleazy vibe all around. Go to Grim’s, it is way better, better people, better selection. Learn from my mistake, AVOID Family RV.

My friend along with his family and I rented a Travel Trailer from Family RV to go to Pismo Beach for a weekend. I have to say that they have a stellar selection of models to choose from and I really like the fact that each RV for rent is NOT a traveling billboard like Cruise America!
Anyhow, so the online booking was very easy on their website! The site is very user friendly, efficient, and just really easy to use. All the policies, pricing, and details are all there! Once we booked online, we had some questions about towing and the staff was very knowledgeable with the topic! They recommended a sway control which made a HUGE difference in comparison to last time we towed. It really stabilized the trailer and truck combo, so they did a great job in keeping our family safe!
The staff? Staff is awesome to work with! Gus, Rick, Subrina and the rest of the crew are all really down to earth, friendly and family oriented people that give great service to each customer! If you get a chance to meet Alan, he is a great person as well. Talk about a family man, let him tell you some stories about his Pismo trips or about his background in Ice Hockey or golf. Not to mention, ask him about his kids! You can tell he is truly a «FAMILY» man and talks with great passion about his children… It is something to admire! Customer service: 5 star
Now, on a personal note to all the readers and future renters. When you rent from Family RV: be sure you treat the RV as if it is your own or your best friends! Meaning, the way you take it out of the lot, bring it back in the same condition! If you thrash the RV, don’t be surprised about charges! We had to pay a small amount for cleaning fee’s because sand got into the unit and we were just unable to clean it. But I was fine with paying for someone else to clean it.
The other feature I like is the «Try Before You Buy» program! Makes sense and being that my wife and I are in the market for something, this is the best way to really get a feel for what we want!
Service is outstanding as well! Had a problem with trying to start the generator and turns out it was user error! But the service rep was able to help me establish a solution to the problem and share a good laugh at the same time!
Thanks RV! You guys really are the BEST!!!
— Chris