Pan Pacific RV Center – Morgan Hill

I had warranty work done on my travel trailer this week and I must say that the service dept
Went above and beyond this time there were no excuses only excellent results and they kept me informed thru out the whole process
And best of all worked with me on my schedule to pick up my trailer
All in all very happy this time around
Thank you To the Team At Pan Pacific

I’m giving these guys 5 stars because they did the right thing and took care of us. We got a great deal and could not be happier! Michael Hatfield was our salesman, but also works in the Service dept. There were a few bumps in the road, but they made it right. Mike is a good guy, and we hope his good customer service continues into the Service department. Connie in finance really took care of us as well. She is a wealth of knowledge and helped move the transaction along very nicely!
We read a lot of the Unilocal reviews before going to Pan Pacific, but they had what we wanted and figured we would give them a shot. We are glad we did. Go check them out, and form your own opinion.

A month after purchasing my motorhome, Morgan Hill has failed to send my title to the lienholder. I have called over 12 times to the Morgan Hill location and six times to the French Camp location without any help or resolution of this issue.
My next step is to make a formal complaint with the Better Business Bureau.

I could not be happier with the service and professional way I’ve been treated at Pan Pacific.
Rand is an amazingly patient sales person as I made up my mind, changed it, then changed it again… He never made me feel silly for changing my mind about what I wanted. Finally, after several visits and a million questions answered, I finally got exactly what I wanted. I could NOT be more excited to finally have the RV of my dreams. I spent over a year shopping around, and I’m confident I got the best price on my 2016 Forester by Forest River.
Not to say anything bad about See Grins, but they promised they wouldn’t run my credit when I was trying to work a deal with them, but they did anyway — I didn’t appreciate See Grins lies and high pressure sales tactics.
The gal in the finance office at Pan Pacific was amazing, super knowledgeable and extra helpful.
I did not feel that «high pressure sales» anywhere during the process. I had miserable experiences at See Grins and did not feel like the staff at See Grins were being honest with me anywhere during the shopping experience. I knew how much the units were supposed to cost because I had done my homework — See Grins prices were $ 10K-​20K over where they should have been.
Pan Pacific gave the best price anyone could have gotten without me having to haggle.
At Pan Pacific I was treated with respect, as if I was their most important customer. The boss even answered the phone on Easter morning, when the place was closed, when I had some question that couldn’t wait. Even though I bothered him on a Sunday, he was nice to me and took 100% responsibility for solving my issue first thing the next morning — which he did.
Thank you, Rand, for the great RV shopping experience. And that you for answering all my questions, even on your days off. Note — This guy gave me his personal cell phone number and he has responded to each and every text question I sent him.
I HIGHLY RECOMMEND PAN PACIFIC TO ANYONE SHOPPING FOR AN RV.
Go see Rand.
Thanks for reading my review.

So here I am a year later… and I will say this place continues to disappoint… one of the earlier comments about getting a hold of someone for anything is spot on. I had emailed the in house insurance person for a claim I wanted to make earlier this week and today I called to follow up… was told she was with a client. When do I get to be that client she’s with?
Pan Pacific is more then happy to take your money when you make that big purchase, but so far every other facet in customer service I am wishing I spent my money else where.
First impressions are great, but you retain your customer base from the service department.
No phone call or email in 3 days… unacceptable.

Best experience ever! I have purchased a few campers before and by far this has been my best experience. Mike Hatfield has gone above and beyond to meet my service needs and would refer all my friends to Pan Pacific.

The employees at pan pacific lack the people skills needed to run a business. Rude, lazy and shady! If you ever have to call this business for them to fix one of their mistakes be prepared to call at least 10 times with no return call. We had an appointment, scheduled 3 weeks in advance for them to do warranty work, we get their and their response was «we don’t have the parts.» They then proceeded to take the parts from other RVs on their lot to fix the problem. This is the second time they took parts from another rv to fix what ours was missing. Obviously, their idea of fixing something is taking parts from other new RVs and hoping the person to buy the rv won’t notice the missing parts!

Purchased a new Winnebago Brave RV through Pan Pacific; it was in the shop most of the time its first six weeks due to improperly installed brake calipers; mind you, this requires dealing with Ford down in Salinas as Pan Pacific is unable to do anything locally. Also turns out the flooring was improperly installed; and lots of problems with wires and screws and poorly installed upholstery (which Pan Pacific said they would get fixed for us but never did).
We finally sold the RV, and now are having a heck of a time getting the money back from their extended warranty. Turns out they sat out our cancellation request for about a week, and now give a lot of attitude and «we can’t do anything about out» when you call and FINALLY get through to somebody.
These folks are a mess; take your business to someplace above board and customer focused!

We bought our motor home the summer of 2015.
The sales staff is very nice and friendly. Anthony was great.
Just know that they do not have a parts nor service department.
We have been trying to get a few things repaired that are covered under warranty.
The service manager they had in the summer left and now every thing is handled by James the general manager. He just does not follow up on anything. Main problem is they do not really have a service department. After months, I finally called Winnebago directly and found out that Pan Pacific has not even ordered the parts needed to do my repairs.
P. S. They have THE worst music on hold. Honestly this music (I hate to call it music) is bad. As soon as I get these warranty issues fixed, I will be using another dealer.

I wish I would have looked at Unilocal before deciding to go to Pan Pacific. After reading the reviews below I can’t believe what a similarly AWFUL experience I had. I felt lied to and manipulated by the salesman and the finance person. I was asking very direct and simple questions and got the run around. In the end I paid the $ 500 deposit they were requesting and left to have some time to consider the deal. I continued to ask questions and not get answers over text and the phone.
I was told several times by the finance person and the salesman that they needed to get answers from the owner. I finally just asked to speak to him directly. He started the call by lying to me, saying he was told to call me but didn’t know what it was regarding. After a few minutes he admitted that he knew exactly why he was calling… to answer the two questions I had. He then said that some deals were just unsalvageable because the customer just won’t be happy no matter what. We kept talking and I asked for a few more days to think about whether or not I wanted to move forward. He agreed and THANK GOD I came to my senses and called back that Monday and said I wouldn’t be moving forward.
There are so many places you can choose from in the area to purchase an RV or trailer and I would say GO ELSEWHERE!!! I ended up at See Grins and had an absolutely wonderful experience and made a purchase I am ecstatic about! My aunt also had a wonderful experience at Family RV nearby.

Wow! What a great experience. I put rv salesman in the same category as car salesmen, which is not good. However that was not the case at pan pacific. We really liked the Cougar by Keystone 5^th wheel trailer. About a week later we called and were in contact with Connie who does the financing. She took our information over the phone, and in no time we had financing available. We went to sign the papers a couple of days later, and now we are happy campers. They didn’t try to up sale us. There was no pressure selling when we were looking at the different trailers, which I really liked. It was so nice! After a week or so, I noticed a screw on a lamp was cross threaded and the nut would not stay on. I went to pan pacific, and told them about the lamp. I was waiting for the hoops I would have to jump through to get it repaired. Wow! No hoops, just bring the lamp in, and we’ll get it replace. Wow! Again, great service! I met the manager James Bonin. He gave me a firm hand shack which tells me a lot about a person. Once again, thanks Pan Pacific!

Arrogant and rude customer service! I wouldn’t recommend this place to anyone! The man «escorting» us around was a condescending jerk. He also proceeded to tell us comments that their competitors (See Grins are a bunch of crooks that will run our credit without authorization; very unprofessional). Selection of RV’s is also small. Just not worth the gas to drive to this place. Wish I could give a rating of zero stars (preferably negative stars).

The customer service department is a joke. I have a warranty issue I have been trying to get them to complete since January. First they told me it was a bad design and there was nothing they could do. Then they gave me the run around for a few months, then they acknowledged it was a problem but said I need to drive the RV to Iowa to the Winnebago factory. In the mean time we can’t use the main bed in the RV and we are past the one year warranty. Now I call and I’m always told the service dept is busy. I leave my name an number but never get a call back. Do yourself a favor and don’t purchase anything from this dealer.

I would have given this place 5 stars if it wasn’t for the last 20 minutes we were there!
Rand our salesman. AWESOME guy! Very patient with us/​me and all our questions.
Corrie our finance person. AWESOME! Very knowledgeable. She absolutely 100% knows her stuff and she was very friendly and was all about Customer Service.
Dina the service advisor was GREAT!
Ernie the serviceman that did the walk through. Cool guy explained everything great!
Ron Graft lead sales consultant basically came in the last 10 minutes and saved this review from being a 3. Totally cool guy! Helped us hitch up and go over the break control.
My problem was with the general Manager James:
We were about ready to hitch up our new trailer and we realized the ball which only consist of a huge bolt and nut needed to be switched to our other hitch (we brought two). All that needed to be done was take a wrench, remove the nut and put the ball on the other hitch and tighten. Two minutes tops! James would not do it without opening up a work order and wanted to charge us $ 60!!! I asked do you have a wrench I can borrow. His answer «No, we just have air tools and I can’t let you work them for liability purposes», Really you don’t have a wrench I can use? I WAS NOT asking him to drill into my car or alter anything. Just help me take off this nut and put the ball on the other hitch. My husband and I had to drive to Home Depot, buy a wrench and do it ourselves. It took us two minutes to do in the Home Depot parking lot. Really dude we just spent $ 12k+, we would potentially refer people to you and you can’t take two minutes to help us do this or hand me a wrench? I understand your have «policies» and «liabilities», but this wasn’t something I was asking you to alter and/​or this was something that would have taken you two minutes to do and you wanted to charge me $ 60. Just so lame!
So not saying stay away, just be aware and bring tools when your picking up your RV.

Purchased a brand new trailer from them last year. It has been THE WORST experience of my life. Customer service was great while we were in the process of purchasing… As soon as we had the trailer off the the lot, they could care less about us and that they sold us a lemon. I HIGHLY recommend never coming here. I have to come back for repairs (constantly) because they are the only keystone dealer in the area.

IF i COULD GIVE A ZERO I WOULD.
This place is a joke and the fact that Keystone let’s this company represent their product is a shame. The service team from the front desk to the back door are AWFUL. AWFUL. AWFUL
Absolutely NOTHING has been repaired correctly! This is a 2015 trailer and I have been back at least 8 to ten times in a couple of months and NEVER once was the problem fixed. I say RUN and do not stop, stare or even look twice in the direction of PAN PACIFIC in Morgan Hill…

I have nothing but nice things to say about pan pacific. I got a great deal on a brand new 2015 keystone passport grand touring ultra lite trailer. Everyone was nice and helpful. I brought my trailer back in to tweak a few things because I have a bumper to bumper warranty. And I had concerns with some things that needed fixing. Also I wanted to have electric tung jack installed. (I was going to do it at camping world but they matched & beat the price) James the manager was very professional and met all my expectations on picking up my trailer. This places backs their word on great products and service.

Very upset with the Service department here. We purchased our Toy Hauler from Ron about a year and a half ago, and he was nothing but AWESOME! Which is why when we needed to get our Toy hauler repaired after we got a flat that took out our fuel station box and pump. We wanted to come back to Pan Pacific because we thought were valuabe customers and apart of Pan Pacific Family. The service department has not called us back! And I tried calling again today and the lady said he was stepping out and she would take my name and #. I dont know what kind of business they are doing, but I am not interested in wasting my time or energy with trying to get through to them. We will get our repairs done elsewhere, and all future service needs. Its a shame, we are actually considering upgrading to a 5^th wheel and will not be back to Pan Pacific to purchase it.

So we decided to begin to shop RV’s AND keep it local. After a lot of research online to understand the «do’s, dont’s and gotcha’s» of the RV world. the big names, the real manufactures despite the different names. and honestly we figured out that we were lucky enough to have a wide variety of brands, quality types very nearby. we visited the two local dealerships. Pacific was the first.
Anthony the sales guy, top notch. very patient, not pushy and great at sharing knowledge, unbiased. Do not hesitate to feed them information on what you are looking for. what you like, don’t like etc… it really makes life easier for everyone. that way. if they don’t have what your looking for. you can get out a lot faster.
Anyhow, after comparison shopping online, and going to other dealers. we made an offer on a new unit… they accepted. and we received. pretty uneventful… there was a little bumpy patch on the delivery time frame. but it all worked out and they delivered exactly what we ordered, faster than originally promised.
I’ve always been greeted politely at the door, directed accordingly. Never went ignored… that may be a result of previous ratings? I do not have any experience with them on the service side. but will update this if I ever do.
I would not go back to them exclusively if I were to buy another RV, but they would certainly be one of my first stops. I don’t know that anything special really sets them apart from the rest.

My wife and I have owned several used RV’s over the past 20 years. We finally decided it was time to buy a brand new motorhome to our exact specifications.
We are now proud owners of a 2015 Winnebago Brave 27B! Our experience with Pan Pacific RV Center was top notch. Ron was extremely helpful, knowledgeable, fair and patient while we worked through all our decisions and in-​decisions. He really worked with us on getting us the fairest price possible and a fair deal on our trade-​in. Not once did he give us any pressure or act pushy in anyway.
Upon arrival of picking up our new motorhome, we were greeted by a multitude of the Pan Pacific Staff. Corrie handled all the DMV paperwork, explained in perfect detail the warranty and gave us maintenance tips to ensure that we were well informed on how to maintain our RV. She even gave us her phone number to call her should we ever have any questions.
Joe in service had our coach all prepped for us and gave us an extremely detailed walk-​thru explaining each and every system. Showed us how to use them properly as well as maintain them. He also gave us tips on what kind of products he recommends for cleaning and maintaining our coach.
All and all, we are extremely pleased with our decision to purchase our new beautiful Winnebago and even more so with our decision to purchase from Pan Pacific RV.
As far as we’re concerned 5 stars is not enough for these fine people.
Thanks Ron, Corrie, Joe, James and the rest of your team!
Happy Trails,
Marty and Cindy