Edible Arrangements

Part 1:
This is the WORST edible arrangement location I have ever used. I really don’t know how they continue to have customers especially after the reviews I have read that all describe a consistent ongoing problem. You would think that management would take steps to fix this ever occurring issue. I can honestly say this was my first and last time using this location. And I would caution anyone who wants an arrangement delivered on the actual date of the special occasion to choose another location.
My mom’s birthday was on Friday. We placed an order earlier in the week for our special occasion. Someone stayed home for the delivery while the rest of us took a cake to her work around 11am. We returned home only to find that nothing had been delivered. Okay, it was still early, most places deliver before 3 so we waited longer. Of course we had plans to celebrate and decided to split up again so that someone would be home for the delivery. It was such an inconvenience to split up for the second time for a delivery but we didn’t mind because we thought the arrangement would be a nice surprise for my mom. Again, we come home to find that nothing had been delivered.
I called in several times starting from 2 pm to see when we could expect the arrangement delivered. I kept getting «it should be there soon». So of course we hang out at home thinking soon is 30 minutes. Hours pass and nothing had been delivered so I call again. I ask the girl who answered the phone an approximate time because it was already 5pm on a Friday. And all I could think was who delivers so late, especially on a Friday. Again I get «it should be there soon», I ask her to call the driver to see how far they were since we had to leave for our dinner reservations at 6. She seemed really understanding and I was under the impression that in these situations the driver would make an exception to the route and deliver before 6. I call back at 5:50 because nothing had been delivered. And during this call she decides to tell me that the driver takes a certain route and usually does the Moreno Valley deliveries last. I of course am left wondering why I was not informed of this over the multiple calls I made. It would have been a lot easier for me to stop and pick up the arrangement than have it complicate and cause stress on a very special day. Then she tells me that he still would not be there for 20 – 30 minutes. That would be 6:10/6:20. I decide that we could still make our reservation if we split up. That way I could be there to receive the arrangement and the others at the restaurant. So I decide that we should take two cars to dinner, instead of just one and I wait for the arrangement. 6:25 rolls around and still nothing. I decide to leave because at this point I cannot afford to stay and waste more time without it ruining our dinner plans. At 6:45 my mom calls me and says that she received a phone call about a delivery. And I think to myself «really?!? After all the times I have called and left my number, the place decides to call my mom and ruin the surprise?!?» I’m pretty furious at this point.
After letting them know we had reservations at 6 I asked our options for receiving our arrangement if no one was home. The representative said that they leave a ticket and we could pick it up the next day. I told her we had plans all weekend and she suggested we pick it up on Monday. I told her that there is no point in receiving an arrangement for a special occasion three days AFTER the special occasion. She was apologetic and agreed and suggested the driver leave the arrangement. I was concerned with that option because the fruit would be sitting out a few hours. She said the fruit would be fine and so I agreed that it would be the best option. I also requested to speak to a manager because my experience was ridiculous
She told me he would call me tomorrow, Saturday between 8 – 12.
After dinner we get home to the arrangement and the fruit looks like it had gone bad from sitting out. (Of course after reading some reviews it turns out that’s how the fruit from this location usually looks). Regardless I am even more disappointed because after a whole day of having to deal with this situation, the edible arrangement isn’t even EDITABLE.
So I have another issue to bring up with the manager on Saturday during the call. But of course, no call came. That’s super unprofessional but call in anyway to speak to him. I called and they said he had left, and I told them he was supposed to call me and the representative texted him so that I would get a call on Sunday. I also tell her the situation and she says she can remake the arrangement and have it sent to me. I agree, and mention that they should really remake the arrangement and refund it for the inconvenience it has caused. She then says she has to talk to her manager and no arrangement was sent.

I’ve ordered from here twice for my wife. Once in 2012, and again today. I haven’t had any issues from this location at all. Both times my wife LOVED her white chocolate dipped strawberries. So 5 stars from me…

Delivered a day late. I was away from home for work and they couldn’t even get the delivery right. They lied and said their driver tried to deliver, reviewed camera truck never showed. Edible arrangements corporate could not resolve because local store unwilling to accept responsibility. Never again. Special occasion? Don’t bother.

WORST STORE I HAVE EVER DEALT WITH!!! The customer service SUCKS, the fruit that they put in arrangements is old, dried out and almost spoiled!
They delivered the arrangement on the wrong day, when I opened it, the strawberries were still green, only ¹⁄₃ covered in chocolate, the pineapple was dried out, the grapes were shriveled up, and the melon had NO TASTE!!!
When asked to correct the problem, we were told that another arrangement would be sent out because they wanted to redeem themselves. That was 2 weeks ago and I’m still waiting for my new arrangement.
Liars, thieves, and very rude people! WILL NEVER DEAL WITH THIS FRANCHISE AGAIN!!!

Received as a gift, fruit so bad trashed it all, total waste of my freinds money, send flowers.

Initially there were several issues with partial orders and delivery, but after 4 attempts delivery driver James and managers Danielle and Chester were very apologetic and made sure I was satisfied with my order.

I’ve ordered arrangements from this location and the one in Riverside before with no problems. However, I placed an order for Mexican Mother’s day, May 10^th, a week in advance and it was not delivered. I called twice and each time they said it was in transit… the last call being at 9:00 PM! I asked if it were going to be delivered after 10pm since my mother is elderly and wanted to go to sleep and they said «I hope not.» Mom waited up until 11:00pm and it never arrived. How disappointing as I had placed the order a week ahead of time! I was also perplexed by the fact that they could not just get a hold of the driver and ask what the status was. I will be calling today to speak with the manager, then corporate and hope I get my money back.

I only put one star because I had no choice… worst customer service… ever! My son ordered an expensive bouquet for me as a gift for mother’s day… it was never delivered… they promised to deliver a day late… never happened… he was just refunded… and I ended up waiting for nothing to arrive… not even the decency to call and let us know we weren’t getting a delivery. Our family will stick to sherries berries!

0 stars. Please save yourself the emotional rollercoaster ride and order elsewhere. I have never been so disappointed in a business before.
1. I ordered a Mother’s Day arrangement to be delivered on Sunday 5/​8, I call around 9pm Sunday bc my mom should have gotten it by now, and they tell me «it’s in transit». My mom never received her order.
2. I complain today (Monday) and they only compensate me by sending an additional half dozen fruit, no refund or anything. They reassure me they will get the order out today as it was «at the back of the truck» and never en route.
3. It is now midnight and my mom has not received her order!
To top it off, I was on hold for 20 min trying to figure everything out, each time I called back I was immediately put on hold.
UPDATE 5÷10÷16
I went in person to speak with the manager who cut me off as soon as I said, «Mother’s Day», and went to the back. He came out with a large fruit bouquet as my compensation. I took it and left, I couldn’t believe that’s all they were giving me. I didn’t order regular fruit, I ordered a dozen choc covered strawberries with multiple toppings, so the fruit basket wasn’t a compensation at all. Adding a Mother’s Day balloon and bear doesn’t make it any better either.
Later today I received a phone call from a lady named Irma who apologized «on behalf of my team. I would still like to send you your order, we were just swamped with orders, I know that’s not an excuse» First of all everyone knows that holidays are busy, they should have planned accordingly. So of course I said yes to be delivery! So here’s to hoping that it gets delivered today (Wednesday ⁵⁄₁₁).
*I should add that I called the corporate office to make a formal complaint*

My son ordered a small basket to be delivered for Mothers Day. Nothing came. When I went out the front door the next day I found a «sorry we missed you» slip. With the delivery time of 11:35PM (Yes, Midnight). My son called and they were sorry and added a teddy bear and balloon to the order. They re-​delivered at noon today (5 – 9). Nothing extra. I called and spoke to Irma and she was sorry and wanted me to give them 1 more try. Said ok, but third strike and you are out and you will refund the money. She said now it was the drivers fault. Delivery man just left. Looks like its right this time. Not a good experience. My son works hard for his money. Irma did call back as promised but this would all have been avoided if they hired more drivers on (duh) a busy day like Mothers Day

All bad, 18 people have been waiting for over an hour to pick up an order placed weeks ago

I give Edible Arrangement a 0… today is Mother’s Day at 8:50pm and I never got my order. I order 2 orders for my mother and mother in law last week because I wanted to make Mother’s Day a little special since one of our family members is in the hospital but we were not able to .
I called them since 9:30am to ask when it was going to be delivered and if we could change the delivery address to the hospital but it wasn’t possible. Unfortunately this is my first and last time I will order from this company. I ended up getting my money back but no special gift for Mother’s Day.

Zero Stars!
I have yet to be treated so disrespectfully. I placed an order for a very special birthday. It was not delivered the day I ordered it. It was delivered late the next day. I received no apologies or explanations. Chester, the manager was very unprofessional. I called to complain and he offered to send a dozen chocolate covered strawberries. He NEVER sent it! I called corporate to complain, again, Chester said he would send me chocolate covered strawberries as an apology, again, he never sent it. I called corporate again, they said they would refund me for the original order; however, they never did. This company has no interest in customer satisfaction! Will never order from edible arrangements again!

My grandma purchased one for my daughter’s 7^th birthday along with a balloon. She asked that it try and be delivered between 2:30 — 3:00 PM. They said no problem. 2:45 comes and they call and advised they’re running a little late and that they would be there no later than 3:00. 3:15 comes and still nothing so we call and the woman who answered advised that it was out for delivery but couldn’t tell when it would be delivered. 4:15 comes and finally they come. We answer the door and the last hands us a popped balloon. I asked what happened to the balloon and she said «Yea, I don’t know what happened to it» Not only was this an expensive fruit basket but the balloon wasn’t cheap either. The lady showed no remorse as I handed my daughter her deflated balloon but did say she could bring another one. I would be SOOO embarrassed if I were her, I would have apologized, offered to take the balloon off the charge but she said nothing and offered no such discount. The popped balloon was the first straw, the old fruit that clearly had been sitting too long, the oranges looked like hell, the fruit looked like it was cut with a spoon. The overall experience was terrible and when we called to speak with a manager, they said they were on leave. And now it all makes sense, they don’t give two shits about the quality of product they are putting out nor their service, why because they have nobody to report to. This was a terrible experience and I have ordered from other locations before and this store does not do the Edible Arrangements brand any justice and should be embarrassed. Just read the reviews and purchase elsewhere.

Every time I order, my fruit is always fresh and delicious, customer service is always willing to help and gets my arrangements together beautifully. The chocolate dipped pineapples are the best. I see most people have bad reviews don’t knock it til you try it. I’ve learned u can’t please everybody most people like to complain…

AWESOME! My mom works in Perris and I ordered online for her birthday. I’m an AVID Unilocaler and didn’t even think to look here. I was a bit nervous when I saw the low rating. They delivered timely and my mom said they were really good! Yeaa me! She even saved some to take home to my dad and he really liked them. THIS IS SAYING ALOT with hard to please parents! Last year I went with Sherrie’s Berries and they were terrible. I will DEFINATELY use this location in the future! Happy customer!

I want to let the residents of Moreno Valley, and the surrounding areas know about the terrible treatment of the managers at Edible Arrangements.
This particular business is located on Iris and Lassalle in Moreno Valley. The managers at this location feel it’s perfectly all right to block the Handicap parking just because it’s in front of there store.
People have complained numerous times to the managers at this location. Management’s position is that they don’t see anything wrong with parking there delivery van in a way that it blocks the Handicap space.
Edible Arrangements at this location may be great at arranging fruit, however a PISS POOR ATTITUDE toward those who are Vet’s, and the Disabled. Managers at this location are totally DESPICABLE.
I was so APPALLED I WILLNEVER patronize this location again. This review requires the person giving there opinion to rate one to five stars.
They deserve a zero, however that’s not part of the ratings system so I will give them a five thumbs down.

Worst ever. fruit was nasty no flavor or to sour .not sweet at all. Did get what i paid for. pick up was at 8am and had to wait 2 hours because it wasnt ready. keep in mind i ordered 2 weeks prior… stay away from moreno valley one !! Customer service horrible

In my previous dealings w edible in mo val ive had the worst customer service ever. The bananas were rotten. None of the fruit was ripe or had flavor except chocolate dipped pineapple and srrawberries. I went to order asking for ripe fruit and more pineapple and chocolate dipped fruit and i was denied. First they said they didnt do that then they said they did do custom order and now they say no. Im sorry my husband spent hundreds of dollars on each arrangment he sent me when ²⁄₃ is trashed because the product isn’t ripe and or bad. This was the worst one i have been too. I never had such bad service or fruit in other locations.
I spoke w the manager last week who said everything would be good. They didnt put the chocolate covered apples in the basket or the oranges. The arrangment looked like someone piled a bunch of fruit in a random order.

I have ordered from Edible arrangements before however this was the first time with this store. I will never order from this store again!
I placed an order online to be ready at 10 am, 4 days in advance. The day comes and its 12. It’s not only not ready but she can’t even find my order. An hour later my order is found. But she doesn’t know if it’s ready?! I waited until 3pm before she called me back to tell me it was ready.
I would have been slightly more lenient if there was acknowledgement of the mess up but nothing. I will waste the gas going to another edible arrangement before coming back to this one.