The UPS Store

Daniel let me Drop late on a holiday. Any establishment that let someone do that, or that allows an employee to feel that comfortable with being that kind to customers deserves five stars. Thanks Daniel.

Generally speaking, this place gets my business because it’s the only option locally. I avoid it every time I’m able.
Service there is hit or miss at best; depends on who is in the store. Some are friendly and efficient; the gal who needed almost ten minutes yesterday to find a box for a small simple shipment was less so.
Prices: sky high.
Hours: very suburban.
Delivery through UPS? It’s UPS, so it gets there in good shape.
Overall: head elsewhere if you can.

I’ve been going to UPS in Moraga for years. They are efficient, friendly, and competent. Over the years, the owner has had to deal with some turn-​over in his staff, but the new people are always well-​supervised until they are trained and once they are trained, they are great. I appreciate their attention to detail. I feel a high level of trust with them.

Terrific service! Thank you to the Moraga UPS for helping correct my mistake on the shipping address. they made the correction and my boxes still arrived on time! Their follow up phone call was much appreciated.

Really friendly and helpful staff at this UPS store. The owner is kind and efficient. I enjoy picking up our mail from our Box every week.

The staff here is great. I had to photocopy a bunch of legal size documents that were permanently bound together, then send the originals UPS. I came in the door literally about a minute before they closed, but you would think I was the first customer of the day by the way I was treated.
I was annoyed at myself for arriving so late and inconveniencing the staff who I am sure would have loved to get off work on time! I was really happy that the staff was very pleasant and helpful and didn’t make me feel rushed at all. I will definitely be back the next time I need to ship something.

Doug and his staff have always done a great job for me. They are always friendly and helpful and are able to meet tight deadlines. I do a lot of printing with them and would highly recommend all of their services.

I dropped off 2 packages at the same time and one did not arrive. It did not track at UPS either. I called the store and asked them to look into it and was told I would get a call back. They didn’t call. I called again a few days later and told I would get a call back. They didn’t call. So I drove over to the store with the information and they say «you need to call UPS. Can I give you their number»? Thanks for NO CUSTOMER SERVICE! When I called UPS they were apologetic and gave me the info to complain about the UPS store. That is
or 1−800−789−4623. Feel free to let UPS know if you are having bad customer service like a LOST PACKAGE or non service

Great service!

Such a great experience. I normally don’t like going to mailing places, but here it was a breeze. I really Iike that fact that the owner was on site. I will definitely be back.

It’s about time I gave this wonderful little store a vote of thanks. I have had to do quite a bit of business while living out of suitcases and these folks have made it very manageable and pleasant. The service quick and confident, they have all the right equipment and they know their way around the services they offer.
Wonderful. Thank you.

What a super little store — many services offered, pleasant, friendly and helpful employees and reasonable prices. What more could one need??? And the polar opposite from the UPS Store in Orinda. I have received rude, condescending and obnoxious service in Orinda and will always drive the extra distance to Moraga for all of my shipping and copy needs. SHOP MORAGA!!!

Nicest people I’ve ever seen at a copy center. There was no line and the people working there were smart and quick. I will be going here instead of Fedex/​Kinkos from now on!

Nice people. Competent & helpful.

The staff is always very pleasant. I frequently need multiple notarized documents at the last minute and the notary at the UPS store is always patient and efficient.

Great little UPS store! All stuff is always nice and helpful every time I use their service.

Great experience every time I come here! The staff are extremely helpful and courteous, always greet me by name (thought I can’t remember theirs right now… I’ll blame it on baby brain) and have exceeded my expectations on multiple visits.
They’ve come to the rescue multiple times when I’ve had a sleeping toddler and newborn in the back seat and rather than have me wake them both up and schlep a car seat into the store, they’ve actually brought my mail and package OUT to me to have me sign for it! How helpful is that? Today, I needed to pick up a package and some mail but I didn’t have my key with me (grandma was in the car with the two kiddos) and the shop was busy so I had to wait my turn. When, out of no where, someone came out of the back office, CARRYING my mail no less and grabbed the package to have me sign.
Seriously? Love these guys! THANK YOU for always being so friendly and smiley!
The only thing I could ask for is that they enable deposit ability for USAA account holders.

I’ve been to this store before and the young guy who helped me was very nice and efficient. This time a young girl helped me. I asked her to help me make copies (sometimes those machines are tricky.) She was very annoyed to have to help me. Who needs that? I won’t be back. Orinda or Lafayette aren’t that far away.

The staff here were very helpful in my simplest of needs. I really enjoyed the guy who helped me, probably a local college student. He was very friendly and professional, and when my fax just wouldnt seem to go through (I possibly had the wrong number) he offered to scan it and e-​mail it for me which happened to work perfect me. My document was submitted on time via e-​mail rather than fax and I was a happy camper. I really appreciated the down to earth vibe of the people working.