US Post Office

Do not use this post office for passport processing. We were informed by the Federal Passport office that our forms were not handled by an authorized agent, so we have to start all over again.

I have the same thought. Surprised to see a three star rating. Staff is very friendly and that’s about all you really want when you visit any post office.

I was surprised to see a 3 star rating for this place, so I felt obligated to write my own review. I have always found the staff pleasant, helpful and efficient. Recently my wife applied for a passport here, and the appointment and application went quite smoothly. This is a great place.

They can get busy, a few of the clerks will try to upsell you for services that you may not want, but Shelly, one of the clerks, will bend over backwards to help you, and the male manager, is also really helpful. Most of the window clerks try to do a good job. Yes, the female manager is haughty and defensive. Compared to other post offices, this one is better, and a nice one to have in the neighborhood.

I’d give negative stars if that was possible. This review is primarily for the manager. She is unbelievably rude! A package I was expecting was never delivered and when I enlisted the help of the manager, she couldn’t have cared less. In fact, she was defensive and downright insulting. I submitted a complaint about the total lack of help but that probably went nowhere. Needless to say, the package never showed up. While I recognize that the missing package may not have been her fault, the complete disregard for my concern was quite unbelievable. I’ve been in this post office a couple of times since and am met with the same insane attitude from her time after time. I feel bad for anyone who has to work with this lady.

I’m not sure how to rate a post office so I put it at three stars. The people in there don’t really talk a lot but I’ve had the same problems where they would assume you want the priority shipping without asking. Since I’m a broke college kid I always ask why is it so much then they lower the price lol. Besides that I’ve never had a problem delivering any of my packages or letters and they are helpful if you ask for it. The best part is the office is walking distance from my apartment!

When will post offices ever have more than two people working the counter? I went in on a Saturday to mail something and there were only two windows open. But there was this guy who was just standing around and says «can I answer any questions?» Yeah, I have a question, why can’t you just open another window! It took me a half hour to mail a single package and buy a book of stamps.

tragic– bad service — bad attitudes — unhelpful — nasty — yuck

To be honest I hate this post office. some of the workers there who just put my shipping Type without me telling them.
I just wanted the regular shipping. The Lady didn’t even ask me what type of shipping I wanted and she assumed I wanted to be fast shipping so she can charge me extra money.
I, every time I go there they charge me priority shipping without me knowing, or I haven’t even heard a question «sir or mam’, what shipping would you like for this item?»
This is a Rip off!
If the boss of post office in Moraga is reading this, please warm your workers to ask customers what TYPE of shipping they want and not assume other things!

MUST READ: My wife and I sent a package to China that was worth about $ 500-​$ 600 (New iphone). It was sent on April 13^th and it never arrived to its destination. I called many times and they have told us that, sometimes it could take a while due to high volume of packages. When June came around, and checking constantly the tracking number almost everyday, we started worrying more and called a few times more, and we were given the same answer. This time, I was able to speak to the Post Master (aka manager), and she said that customs can sometimes hold packages for a while before it gets shipped. About 2 – 3 weeks later, we called the post master again, she said this was am unusual amount of time and that she was going to email the plant to find more info. About 2 – 3 more weeks later, she FINALLY calls me back telling me she did not get a response from them. I call her back, asking if she could message or ask them again about our package. By now, it has been some time and my wife and I are fearing the worst and this that this package was either taken/​stolen by the postal service (whether it is here or China’ side). She said she would send a message again, to help us ask where our package was.
Another 3 weeks go by, and I never got a call back. I decided to call the post master again. She says she still haven’t gotten an answer back from the plant, but she was going to ask them AGAIN. She said she would call me this time and I remember she said it would be a Thursday. Again, never heard back from her. Just yesterday, my wife and I go to the post office physically to talk to the post master. After asking her many times to about this package, she could not give an answer. We asked her if she really contacted the plant or were just pulling our chain and she either ignored us or probably never did it. After talking to her for about 20 – 30 mins, a Moraga police officer shows up. My wife tells her our side of the story and the officer even asks the post master what happened and she could not give a straight answer and just said she had no idea where our package went. In the end, there was nothing else the officer could do, so we wasted our time AND our package was lost.
If this was a package that was only 10 – 20 dollars we would probably not go through all this trouble, but again, this is not the case. This was a gift for a relative, which was why we were willing to spend so much money on it. This is just unbelievable b/​c we were worried something like this could happen, and well, it did! I am also surprised on how unprofessional and how poorly this post office handled this matter. I warn anybody who plan to send anything over-​seas from this post office. We have sent many packages to China for family in the past from Orinda and have never experienced this!
We still have our receipt and documents and are currently seeking legal advice to see if we have a case.

Fast, efficient, and friendly. There were a couple people ahead of me but I was still in and out in ~5 or 6 minutes. The desk agents were nice. Parking no problemo! Lafayette Post Office, take some notes!

I was quickly taken care of not knowing what the best course of action was to mail a many-​pages-​long application. I’m fairly trusting that I was recommmended the most effective, yet cost effective solution. I guess we’ll see if my application gets delivered on Saturday like the delivery confirmation slip I paid for says.
I appreciated that this post office is open until 5:30 — gone are the days where the mini post office in Moraga, which is down the street from the office, was just a five minute walk away.

Friendly staff and good service. The line always seems to be long but other than that it’s all good

Very standard post office as far as hours, service and parking. It’s better than the Orinda location when it comes to weekend hours and service.

Applied for a passport at this post office and I couldn’t be happier with the service. They were friendly, helpful, and informative when I needed to apply for my passport. I applied for a Passport on a Saturday and was surprised that the Office wasn’t that crowded. Very fast to get service as well. Highly recommended!

I’ve shipped two packages from here that were lost in transit. Silly me for not tracking or insuring but in the course of one month, recipients never received what they paid for. There is something up with either this PO or the bulk mail center they must send their mail too. As an occasional shipper, I won’t be going for three strikes. I’ll go back to Lafayette, Danville or San Ramon.

I like this post office a lot because it’s big, bright, and efficient. Even though it’s huge, and located in a very busy shopping center (Rheem valley shopping center), the line always moves fast and there are always several people working.