Jiffy Lube

I went back with a coupon to give this place another chance. Some improvements have been made. There were no ants. An unnecessary service was suggested to me and after I declined, nothing else was pushed. The oil change was done quickly and I was out the door in under 30 minutes. There isn’t anything amazing to say about this Jiffy Lube, but it’s about what I would expect in a quick oil change place. So that’s good.

Great place! Great staff!
Had a few fluid exchanges that needed to be done and they had it finished with an hour.
Great prices! Highly recommend and will be returning.

Today was at least 100 degrees with thunderstorms and my car needed a reboot for air conditioning and oil change. These men work as a team! Very professional and hard working especially in this heat. They all should receive pay raises for working in these conditions. My thanks to the team of Juan the manager, Alex, Breuan, Kyle and Daniele sorry if I missed any one who was there that day. This is a great store for any service needed on your car. They were kind and courteous and I greatly appreciate that in hard working people. Always had a smile on there face. This is a great team to have your car repaired for anything.

What a farce. A few days after having their ‘Signature Disservice” oil change our car overheats on the freeway miles away from home. Upon inspection the we find the radiator cap is missing! The fine folks at the Moorpark Jiffy Lube deny ever touching the radiator cap. The district manager stated they inspected the car when it came it… no leaks, no problems. He stated they never touched the radiator cap and only checked the reservoir fluid level. Yet later he stated they physically check ‘all caps’ as part of a ‘horseshoe checklist’ when finishing the service to make certain everything is secure and all caps are on correctly and tight. Sounds like they DID touch the radiator cap! And we all know a properly secured radiator cap doesn’t just pop off when it wants to!
Fortunately there was no serious damage to our vehicle. It did greatly disrupt our plans as the trip out of town was cancelled. After a tow back home our personal mechanic inspected and pressure tested the coolant system and performed a block test. Then the radiator was flushed, refilled with coolant, and a new replacement cap installed. Of course the fine folks at Jiffy Lube deny any responsibility.
What is most interesting is in my conversations with the district manager he became argumentative and even stated he could care less about a poor Unilocal review; could care less crowd source social media posts; could care less about complaints to the franchise headquarters; could care less about complaints to the State Bureau of Automotive Repair; could care less about complaints to the BBB. He made it very clear he could care less about customers.
I then called the corporate office of the franchise to escalate my complaint. I was provided the name and a phone number to contact. The representative has yet to return my phone call and has not responded to my email inquiry. This lack of response tells me he is either too busy or not committed to customer service. So fellow Unilocalers you have been warned! Your car may be at great risk if you take it to the Jiffy Lube in Moorpark.
Next stop… contacting the CEO.
Update: Today (⁶⁄₁₂) I received a phone call from the franchise representative responsible for customer service matters. And, while it took two days for him to respond he apologized for the delay. He had reviewed my issue and listened to my explanation of the events. He apologized for the matter and we came to an equitable resolution.

I have read the past reviews, and I have to say that my experience here was so different. I have nothing but nice things to say about my experience. I came in because my car was overheating. Kyle worked on my car at length and when he couldn’t find the problem he brought it over to the mechanic next door. Everyone who works here is nice, knowledgeable and very thorough. I will continue to bring my car here.

Fast, friendly service, as good as it gets. All the guys there were super polite. They had me in and out on my lunch break. And they even offered to set up an appointment to take care of my tune up. I DIDN’T EVEN KNOW THEY DID THAT! A little pricey, but Alex offered me a really good deal after talking to the manager. That tells me the guys are willing to do what it takes to keep me happy. So I’ll see you guys next week!

I came in last week only needing an oil change. A man named Daniel greated me. Very polite and guided me to the office offering coffee and water. A gentleman by the name Kyle told me that my brakes where well past due and he could replace them with in half an hour. Im so glad they offer brakes. I left in a great mood knowing that I have fresh oil and new brakes. The store has made a huge turn around from the last time I was there. Highly recommend this store.

Wtf really… knocked a vacuum hose off and they couldnt figure out why it wouldnt start mGet home and they didnt even check other fluids. No one in front of me still took an hour and cost $ 100. Found out later dealer had special for $ 130.
ENTER AT OWN RISK.

I have been getting my oil changed here for the last couple of years but I have finally decided to find a new place. Every time I go here it seems to take at least 45 minutes to get my oil changed, even if there is nobody else in line.
Today, instead of asking me if I wanted a new air filter, the worker just told me that the new air filter would be $ 20. It didn’t look bad at all though.
When the worker was giving me the total cost, I handed him a coupon that gave me either $ 10 off of the oil change or 10% off of a different service. The worker promptly said that this was perfect and that I should use this on the air filter that I had already told him that I didn’t need. I wanted to ask him why I should take $ 2 off of the air filter when I could get $ 10 off of the oil change.
When I was leaving after the wait, I asked the worker if he was able to put a sticker up reminding me of my next visit. He said yes and that it was for 5k miles which is the most that my car allows. When I got into my car, the sticker said to come back in 7k miles!
I will not be returning to this location.

What a difference! This store is so much better now. I’ve been here in the past and be honest, this store left quite a bit to be desired. I guess there is a new manager (I think his name is Tim) and WOW, what a difference! Everyone was courteous and professional. I was in and out in a jiffy (pun intended).

So incredibly quick at helping me fix a brake light! I came in literally within the last 10 minutes of their store hours and they were still more than happy to help me!

The staff is friendly, but I came in to have my headlights fixed because I was having poor visibility at night. After a very long wait, they reported that they replaced the headlights and I was on my way. Unfortunately, that night as I drove through a very dark canyon, I could not see at all without turning on my brights.
When I brought my car back, they walked me to the car, turned on the lights, and showed me that, yes, they were on. Confused, I took my car elsewhere for a second opinion. It turns out, you can adjust your headlights. Jiffy Lube had mine pointing down and sideways.
If a place is charging to fix cars… they should actually know about cars. Unfortunately, their mistake had extremely dangerous consequences for me.

I should have left after I had to help them open the hood on my car… They tried to use the wrong weight of oil and lowered my tire pressure to 32 psi. Never again, haha! Next time I’ll just change my oil myself.

My car was a quart low on oil and was due for a change, so I took it to this location. There was a long wait, which I was fine with… first come, first serve, no problem. They brought my car in and did the oil change. Everything fine and normal. When it was done, I was told that the mechanic who did my change, wanted to inform me that I had a rear oil leak. These are the ones that cost an arm and a leg to fix. I thanked him for letting me know and left. Next day, I go out to my car, and for the first time, since I have owned this car, I notice an oil dot on the driveway. I drive to work, in bumper to bumper traffic, and notice my car is smoking! I can’t believe how bad this problem has progressed in just one day. I contact a few shops to find out how much to repair the problem and make arrangements to do so. Then I found a product online, that seals old engine seals and I decide to try it. I open my hood to pour in the product and to my surprise, THE OIL CAP WAS NOT ON ALL THE WAY! There was oil all around the cap, down that side of the engine block, all over the power steering box and to make things even worse, an oil rag STILL IN MY ENGINE COMPARTMENT! I screwed on the lid and realized that the only leak that I have been experiencing is from them not screwing the lid on… Now, here is my theory. They do this, to increase oil leaking and symptoms of a leak, then when I bring it in, the oil rag is the sign that there is nothing wrong with it… they screw on the lid, charge me $ 700 for parts and labor, and go out for drinks on my dime! If I am wrong, then why is there no leak anymore… why didn’t the ASE mechanic know how to screw on the lid… why was there a rag in my engine compartment? I am planning on taking it to a neutral party, to find out if the rear seal is indeed leaking or not, before filing a formal complaint with the BAR!
**UPDATE** – I just spoke to the district manager, who informed me that it was just human error and asked me to just accept that fact. He was on the defensive, from the get go and questioned me what would be the benefit of telling me my car required a $ 1000 dollar repair, when it did not? Well… how about a $ 1000? We failed to see eye to eye on the situation and he did offer to have my engine block cleaned and offered to have my car put on a rack, so the mechanic could show me the leak, to which I have declined. He assured me that in his 30,000 customers a month location, that there would be no benefit for the mechanics to claim that a car need repair, when it did not. I mentioned Winston Tire and Aamco practice of scamming customers for unneeded repair and he defended Aamco, so that explained it all, to me. This jiffy lube location is one of 2 locations, in the entire town… so that explains the volume. I mentioned how there Unilocal rating was horrible, to which he informed me that Unilocal,is a terrible indicator of how a business performs. Well, to that, I say, the cap was off, oil was all over my car, since replacing the cap correctly (which I did not have to go to ASE school for) there have been no leaks… so, even if you are correct about Unilocal,you are only 1 out of 3.

This is a delayed review, as I am just recently getting back to Unilocaling. My experience was so bad, I feel it’s still worth posting. Sorry in advance for the novel…
I have taken my car to this Jiffy Lube for over 10 years, and often recommended them to family and friends. NEVER.GOING.BACK. After I was given an approximate wait time of 45 minutes, I waited until an hour and 15 minutes passed until I questioned an employee about the status of my car. I got a vague «should be done soon, blah blah we’re understaffed, sorry» response. Fine. I have bad days too, that’s nothing I would hold against them. Until it got to be 2 hours and 45 minutes in the wait room, and then I was told my car actually has another issue that they JUST NOW discovered (I refused to have them fix it at this time-​I could not stand 2 more minutes watching daytime talk shows in that waiting room). When I refused, they said, «ok, we’ll just do the oil change then.» What?! I’ve been here for nearly 3 hours and you haven’t even started my oil change?! I explained my frustrations and figured they’d give me some lame discount as good customer service would have warranted. Instead, I was told that myself and another patient patron who had been waiting with me all day could each get a card for as many free oil changes as we needed… until the end of December 2013. This was in October of 2013. I may be just a silly girl who pays to have someone else change her oil, but even I know that there’s no way my car will need even 1 oil change within 2 months. When I laughed and asked why I would even want that, I was told «some people change their oil every 3 weeks». Sorry dude, you should have just keyed in a senior discount and apologized. I can take the inconvenience of a long wait, even if I didn’t get an honest time quote, but shut up with your insulting attempts at customer complaint resolution. I went to the jiffy lube in Thousand Oaks today and had a much better experience.

This place is the worst. Don’t come here. I came here for an oil change. They said they didn’t have the filter come back next week. I offered to go to the auto store down the street and buy one. Came back to finish the oil change. When they gave me an estimate I told them I have a coupon to use. They said its fine. When it came time to pay I was told I am unable to use any coupons or discounts because I brought my own filter. I wasn’t told this earlier when I told them of my coupon or told this was a consequence of bringing a part they didn’t have. Over all poor customer service. Lack of caring by the staff and a very long wait for only one other car being there at the time of my arrival. Please don’t go here. I never will again.

Nothing Jiffy about this place… there were 2 cars ahead of me and it took an hour and 15 minutes… seriously?

I wasted an hour here attempting to get a simple oil change. The technician acknowledged that I had a coupon and sent me to the waiting room for an hour. He then wrote me an invoice for $ 50. I presented the competitor coupon (Pep Boys Oil Change — $ 24.99) that we talked about and he refused to accept it. I asked him to give me my car and so I could drive across the street to Pep Boys who gave me exceptional service for half of the price.
Way to go Jiffy Lube. You have forever lost my business.

Not a jiffy and also a scam. Go to Park Lane Car Wash a block away and get an oil change plus great car wash for less. It would even be much wiser to take your car to the dealer. I had to go to the dealer afterwards and they informed me that Jiffy Lube charges more for oil for my car, a Honda, because they consider it «specialty.» While waiting, I watched them trick a woman into buying extra things she didn’t need. She stated she had just had some of what was recommended done, that she had just had her car serviced, but she said yes to everything they said anyways. Also, they informed me that my air filter was dirty. They showed me mine and a clean one. Later learned that that wasn’t even my filter. Completely fake.

True story…
Two years ago, against my advice, my daughter took her Mazda 6 to Jiffy Lube for an oil change. A few days later her engine light comes on and the car stops dead in the middle of Princeton while she’s driving and even the starter won’t turn the engine over. She has it towed to our house where I look at it and determine that the engine is out of oil and completely seized. After looking under the car, it’s obvious that it has been leaking oil everywhere.
We called Jiffy Lube and they immediately denied any responsibility and blamed our daughter for the problem. We then took it to an independent mechanic for a professional opinion and called Jiffy Lube’s corporate office. The independent mechanic determined that instead of using the correct factory tool, someone had used channel lock pliers to tighten the plastic oil filter housing and cracked it. This caused all the oil to slowly spray out from under the car when running. To their credit, Jiffy Lube sent out their own mechanic from corporate and he did determine that it was their fault.
Jiffy Lube paid to replace the engine in our daughter’s car.
As I’ve always said — DO NOT take your car to Jiffy Lube. It’s not worth it…