Moorpark Auto Spa

Stopped by to get gas and coffee, I have personally never complained about the service here, but this morning after using the restroom (pretty clean I might add) got me a cup of coffee and headed to the register. Had to wait about a minute to get the young guy at the register’s attention. I don’t mind waiting 5 if you are busy with another customer or taking care of something important, but not when you are texting and paying no attention at all to your customer. I’m not asking for a red carpet when I pump gas, but you can say «good morning» and at least make eye contact. Seriously, he didn’t let go of his phone even as I was paying or getting my receipt. No «thank you», «have a nice day», «come again» or any customer service basics.

Slowest service ever. We’ve been here 20 minutes and they haven’t started washing the car. It’s sitting waiting to be vacuumed. Looks like they have three employees besides the guy at the counter who takes money when he’s not talking on the phone.
Thousand Oaks Hand Wash has dozens of employees and they do a fabulous job. Next time I’ll drive to T.O.
Save your time and don’t come here.

Save your time and money. I used a Groupon ($ 19.00) today for the super deluxe car wash with wax and interior service. Groupon said the value was approximately $ 58. When I pull up to the front of the car wash, the sign says $ 19.99 for the exact same car wash. The guy comes out and tells me for an SUV it will be three dollars more since they have to vacuum and wash more vehicle than a car. Ok, I’m fine with that. He also tells me it will be approximately 45 minutes since there is so much they have to clean.
Now the wash. They run the car which takes approximately 5 minutes. Just like a standard car wash. They pull the car out and begin to dry it off. It took approximately 15 minutes for the entire process from start to finish. Although have of the drying process the two guys drying the car sat there and talked. I found the 15 minutes to be pretty quick for a wash, wax, and interior clean.
I load up the kids and leave. When I get home and unload the kids, I look in the third row seat. Nothing was vacuumed or cleaned. There was gold fish, dirt, and trash all over. Clearly nothing was done to it although I thought I paid extra for it.
The wax had to have been a standard spray wax which you get when you go through an am/​pm car wash. They only cleaned the most visible areas. They left all the dirty towels on the hood of my car and made me bring it to them. I wouldn’t even be surprised if something was taken from my car.
I will never go to this place again nor will I allow anyone I know to go there. Not even for gas. This place is shady and does a horrible job both with the wash and vacuum. I posted pictures of what the inside back seat looked like when I got home.
Now the wash

Oh my! Worst customer service I have experienced in years. I arrived with a Groupon coupon I purchased for $ 19.00. When I arrived, I saw the same car wash for $ 19.99, so I saved .99 cents? Not how it was advertised in Groupon. They tried to up sell me a more expensive car wash and also tried to call my Ford Edge a SUV. The car next to my was larger then my Edge and I asked if that car was changed more, he said no and dropped the SUV thing. Upon my return I couldn’t find my receipt and told the cashier/​manager so. He pulled out a stack of Groupons and mine was on top. I pointed it out to him and he said «NO», even though my lic. plate number was on it. He wanted to charge me again when the guy that received my car came in and said «hi, your car is ready». The cashier guy then said «just give it to him»…won’t go back!

I used a $ 19 Groupon with a $ 57.94 promotional value labeled «super deluxe car wash and wax including interior services». It was supposed to include the following:
Hand wash with vacuum and wipedown of interior ($ 19.99 value)
Sealer wax ($ 2.99 value)
Rainbow wax ($ 5.99 value)
Acid wheel wash to remove build up and dirt ($ 4.99 value)
Tire dressing ($ 4.99 value)
Shampoo for up to four mats ($ 16.00 value)
Air freshener ($ 2.99 value)
Like another reviewer, nobody was at the car wash entrance to greet me. It took several minutes before someone showed up. There were 2 other empty cars parked at the entrance waiting to be washed. Now to the wash itself:
The interior was vacuumed thoroughly including the rear cargo area.
I have no idea if I actually got the sealer wax and rainbow wax.
I told them I did not want my wheels acid washed as I was not sure how the wheel’s powdercoating would tolerate it. My car was returned to me with wheels still covered in brake dust. They looked a little better than before the wash so presumably some dust was removed during the rinse part of the wash. I expected that the wheels would still be cleaned, or I should have been told that they would not be cleaned if I specified no acid wash.
The tires were dressed as well as most of the exterior black plastic pieces (since I did not want the dash dressed). This was a nice touch.
None of the 4 mats were shampooed.
No air freshener was added. I had one of those tree air fresheners in my car, but I should have at least been asked if I wanted an air freshener. I paid for it after all.
My car was parked near the exit of the car wash in the shade while it was being dried off and worked on. The entire exterior of the car got covered in spray which dried on the painted surfaces and windows.
There were several dried water drips on the car doors under the side mirrors. I understand this will happen, but I pointed it out to the employee working on my car when he gave me my keys and he told me that they would be cleaned next time I bring the car back. Why not wipe them off then and there even if it was done once already?
It took about 50 minutes from arrival to completion which was longer than I expected. It took about 15 minutes before they started cleaning my car. This was mid afternoon on a weekday.
I was supposed to get $ 58 in services but I only got $ 37 according to my calculation. That’s a $ 21 difference, maybe more depending on how you look at the wheels not getting cleaned. And my car is covered in dried mist water spots.
I will be giving the other Groupon to my wife. My car is too nice for this nonsense. We won’t be coming back.

I assumed Moorpark Auto Spa would be more than a carwash attached to a gas station. I even missed it driving by thinking that can’t be it. I had a Simi Deals certificate I had bought for $ 19 (value $ 60, supposedly). Had to honk for someone to come out to start the vacuum process and then went inside to get my coffee that comes with the car wash. Waited for the car, maybe 10min? Tipped the guy and got in the car. I noticed that several parts of the car hadn’t been even touched it looked like. I think they wiped down the front but missed the back inside??? So after paying $ 19 for the certificate, $ 3 since I have an SUV, $ 4 for the tip (was trying to be nice since they seemed slow service). That was the most expensive car wash I have ever bought for the worst I have received. Too bad since I think 100+ people bought the car wash deal. I hope they have a better experience than I did.

They did a great job on my car and excellent service!

This is the car wash on the same property as the 76 gas station on W Los Angeles Ave across the street to the Wells Fargo.
I usually just get gas here because it’s close to home and I prefer to detail my own cars, but on this particular day we had 3 cars that needed to be washed at the same time, so I decided to give this place a try because it is close to home.
The plan was to bring each vehicle to the car wash individually, one after another, but I soon realized that this place is quite disorganized operationally and my plan would takes hours.
There was nobody waiting at the Vacuums /​Gas Pump to greet you and ask what type of wash. Ended up walking inside and asking for assistance w/​car wash.
After a few minutes, a very polite elderly man came out in sandals, asked what kind of wash I wanted, and went back inside.
It took over 15 minutes for the actual workers to even begin vacuuming the car to get it ready for the wash, and I just stood there patiently.
Once I was back inside in the oversized gift shop and waiting area, I noticed there was only one other couple there waiting for their car to be washed and they did not hesitate to say to me «It’s taking pretty long for a car wash».
Aside from being understaffed and lacking hands-​on management that runs the business attentively, the actual hand wash was pretty good, and the young man assigned to my car was very thorough.

I always come here and they usually do a great job, but I have had a couple small problems. I own a full-​size van and they often miss washing the roof. Also they’ve broken my fog lights before and also broke a gas door handle off and lost it. Also my wife’s CD case «mysteriously» disappeared after the car was washed here. However overall they’re very friendly and normally thorough. The convenience store is excellent. Just watch them carefully to make sure they don’t break or steal anything.

BEWARE! We went here to fuel up and get a car wash. Their drivers are horrible and drive violently into the car wash track. They made a HUGE gash across our wheel and then claimed it wasn’t them. Do not use this car wash unless you want to spend $ 150 on wheel repair!