US Post Office

I went there to mail receive information on how much a package would be to mail it with the different options of mail time. I was told to go to UPS and that they wouldn’t tell me the price unless I was ready to mail it right then. I was not because I didn’t want to go with the first price. I felt as though the lady behind the counter wanted nothing to do with helping me. Will not be going back.

Great service. Usually staffed well, polite &efficient customer service! There are several offices to choose from between Carmel & Seaside and this one is the BEST! Liz, Isaias (SP) and Manny are FABULOUS! Manny always asks how my day is going & how my family is… and I am NEVER rushed. I have been in line on several occasions when customers wait just for his window to become available. He is extremely helpful and kind. The whole staff helps keep the line moving smoothly. if a customer approaches the window and has yet to fill out paperwork or make accessory purchases, that could have been done while standing in line, they are politely asked to step aside & fill it out so customers that are ready, can be helped. They are never sent to the end of line, simply told when they are done to let the clerk know and they will, once again, be helped. I have witnessed this several times over the years and, from a customers prospective, it is always appreciated. Everybody is happy. Get there on time though… they do close the doors promptly at closing time! Great office. best clerks ever! Thanks you Liz, Manny & Isaias !!

Possibly the worst post office I’ve been to. It seems as though the employees are unhappy and take it out on all of their customers. The scale seems off as well. I tested this theory and weighed a package at home, and then again with a scale at work. Both came out to be 9 oz, then the post office said 13oz.

I had a great experience. One of the staff (Eric I believe) saved me from so much hassle. I called the office cus my package (which was supper important) was not dropped off since my name was not on the box. He was very helpful and held the package from being returned. He saved me from a 2 week headache.

Super slow. Half the computers are broken. Don’t get sent to the «Supervisor» line, because it takes three announcements over the load speaker and 40+ minutes for her to walk to the counter. After making you wait forever, she’s completely unhelpful. Their approach to answering the phone is to put you on hold and never pick up again. I witnessed this myself while waiting in line for two hours, the only phone is just off the front counter.

Cute little post office. Nice enough staff here, but the line was so long. They did open another register but it took them at least 30 min to realize the line was out the door. Still thank you Post Office for always getting my cards, letters, and packages where they need to go at a reasonable price.

The postman will not pick-​up the PS form 3849 even if it is signed.

I just mailed some packages for the IRS and state of California for some clients. Packages of tetra drinks and I had a wonderful experience with Rachel who took the packages and put the postage on it and did her usual job but did it in a manner that was extremely courteous and downright enjoyable.
Thank you Rachel. It is truly a pleasure dealing with such a professional.

Usually these folks are very nice, polite and helpful and today, all went to hell in a hand basket. I tried to speak with a supervisor, again, on a very serious problem on behalf of my Rotary club and it was like «who’s on first» with a very mean and sarcastic edge on the part of 3 separate workers. I have no idea and honestly, I was on my best behavior because I really, really need their help at an upper level of service.
And there in lies the rub… How does one get to a supervisor, when «Danny» is called on three separate occasions and never comes out of the back to see who needs his help. and this is after 40 minutes of my patient waiting. I was first pointed to «Danny» who turned out to be «Manny» yes, he even shoved his name tag at me when I inquired and when I asked if that was «Danny» who just walk by, leaving the window where I was told to wait by Manny, he replies «I don’t know, I don’t look out of the back of my head.»
I understand that «public servant» and «customer service» have sadly become oxymorons; however, being rude and sarcastic at any level of the government, whose salary we pay and pay for dearly, is unacceptable behavior and needs to be addressed, mentored and monitored a the highest level of local management, Granted, it is a service where you can’t exactly go next door; however, this may explain why their business is so depressed from before: Folks are finding more user-​friendly and helpful alternatives.
Why am I ranting here? Because short of being a friend of the Postmaster General, I don’t know how one voices a concern with the postal department and I believe these folks’ boss needs to be aware of the public persona his/​her employees are displaying and how rude and inept they present. Again, this was a first and maybe these folks are on loan.
Hard to boycott the post office and honestly, our carriers are some of the finest and friendliest folks I have met in Monterey. But if you so dislike the public and helping them solve serious problems for volunteer agencies that work to help aid our community and our world at large, maybe you need to be working in the back, where Danny seems to be hiding from his frequent pages delivered by a female clerk who seemed ready to tear my head off just for politely asking if he was available.
If anyone knows how I might file a formal report of this treatment where it will have any real impact, please let me know. Why should customers be insulted and ignored by folks whose job it is to help them?

This was the easiest US Post Office trip I’ve had in ages! Parking was super convenient, the line flew by quickly and everyone was friendly and helpful. Wish every location was this lovely-​thanks Monterey!

I had such a great experience at this post office today, I just had to write a review! Rachel autographed her work with excellence! I had three heavy packages and she went over and beyond helping me with getting it to where it needs to go for a reasonable price! She was absolutely wonderful and extremely kind and fun!
I also needed help for a separate matter from Denni. He too autographed his work with excellence! He immediately took action and helped resolve the mystery!
In fact, when I think about it, every person who has ever helped me at this post office has been very kind and helpful. Thank you Monterey US Post Office Human Resource Dept., for hiring such professional, helpful, kind people!

I’ve been a big fan of the US Postal service for years and I actually really like the staff in Monterey. I’m very disappointed at the moment with USPS and particularly the Monterey Postmaster for not doing right by me.
Back in early December I needed to ship a flash drive overseas so that some folks I know could do a quick video edit and get it back to me before Christmas. I filled out the mountains of paperwork to send it First Class Registered. Normally it takes about 10 days and costs me $ 23. Well a month passed and my peeps didn’t receive my package, so I opened a USPS inquiry and after verbally re-​submitting all of the information I had already filled out in at least 8 places weeks before, they took my info. Then they didn’t call me back. So I waited a few more weeks and was informed that my parcel had been shipped to the wrong country. It was a country that started with the same letter, but wrong continent. Another week or so passed and I got an email from my recipient that they had finally received my flash drive. Well of course this was way after Christmas and in the meantime I had taken care of the project myself to make the deadline. I got a letter a week later telling me essentially that the package had arrived and that USPS was pleased to have been of assistance. Really? Gee thanks. So I called USPS to ask for a refund and they said they couldn’t do anything for me over the phone and I’d have to go into the office from which I had sent the package. I did so yesterday and after explaining everything to a supervisor who was then supposedly speaking to the Postmaster in the back room (which I’m guessing was much like that Seinfeld car reservation episode where the agent goes in the back room and pretends to talk her supervisor) he came back and told me that there was nothing they could do for me. I should have purchased Express Delivery. So basically what I learned is that you can pay for USPS First Class International Registered delivery and you should thank them for sending your package to the wrong country, then opening an inquiry, before it arrives 6 weeks later to its intended destination which should have taken 10 days. Don’t expect any of your money back and be sure to let them know that you are pleased that they were able to assist you in determining the disposition of your missing article.

I’m wondering how most people on here make it through their daily lives with all that negativity. I happen to see this place as an excellent place to do my shipping/​mailing, etc. They usually have a line that’s manageable and even when there is a longer line it moves along reasonably. Liz is a sweetheart and Manny is a great guy who always asks me how things are going for me on a more personal level. I can’t remember the others’ name’s however they’ve been helpful. I will also note that at other post offices I’m usually given the most expensive option first as their suggestion to ship but here they try to help me choose the right shipping for my needs and give me a list of all options. I think it really comes down to the way you approach them from the onset that will determine your experience with them, such as in any situation in life dealing with people. Cheers guys, Nick Mac

Absolutely rude. I had a package to send out already has paid receipt & needed a 1 piece of tape I asked the half front gold tooth guy he told me I had to buy a role!!! I said… what? He said we are not making any money off of you we have to make it some how and laughed. He told me (after i waited 20 minutes in line & now they are closed) that i could go get tape & come back and laughed again i really think he enjoyed being an ass. He charged me 3.49 for a role of tape… ridiculous place & rude. Some thing is wrong with this person & he should not dealing with the public.

Frequently have items not picked up on time (sit outside for a day or more) and receive things falling out of their packaging constantly. None of the cashiers have any sense of alacrity and more often than not a bit of attitude as well.

Rude, unhelpful staff. Liz takes more time looking at her nails than being helpful to customers. I’ll never go back, go to seaside they are way nicer and actually helpful!

I can’t believe I just read all these post office reviews. Seriously people. If automated postage machines are that important… ummm can’t you do that from home? I thought I’ve seen that advertised a million times over the past 10 years.
The parking thing, well, I like to think of it as an adventure. Either park at the library and walk over and enjoy the library as well as a post office visit. Or park at Trader Joes if you can find a spot and pick up groceries and do your post office business. Either way, it’s two fun activities rather than one. Thanks to the post office for the horrible parking situation! =)

Worst service ever the manager locked the door at 4:59 while my girlfriend was in line and would not allow me back in to join her in line.
Wow, this is why they are struggling to stay in business. It’s called customer service.

Why is the nearest Automated Postal Machine in Salinas? (Don’t get me started on how they have it set up there — just… don’t.) Why oh why oh why? That fact alone is enough for me downgrade «living on the peninsula» by one star (if it was Unilocalable) — not even kidding.
Related: why haven’t I written my congressman about this? Automated Postal Machine on the peninsula, you shall be my legacy!
The lines are often long here. The parking is atrocious. But something tells me if I give them one star that my mail service will somehow get even worse. The government, it knows.

For being located so close to an Asian «happy ending» massage parlor, the folks working at this place sure seem overly uptight and nit-​picky about stuff. I’ve had them freak out about the most retarded stuff imaginable. So… if go to this Post Office, all your T’s better motherfucking be crossed and all your I’s better god damn be dotted, or expect the full wrath of whatever power has been granted to the girls behind the counter.
Hopefully the Post Master at this joint can plan a little field trip or something for the employees, because they need to lighten up just a bit in there. It’s just the mail people… relax. You ain’t splitting the atom…
The Seaside or even Carmel post office is a lot easier to do business with.

I had to pick up a package of mine from this location because the mailman had run out of parcel lockers in my apartment complex and for some reason couldn’t be bothered to put the darn thing on my doorstep, even though they’ve done it before.
The building it’s in is nice, but it looks kinda run down. Poor, underfunded USPS… When I went, it was a few minutes before closing and the line was long and slow moving. It was VERY annoying since I just wanted to pick up my package.
The people that work here are friendly, but a little off, at least when I went. But then again it was near closing time and I would imagine they just wanted to go home.
The bottom line: I am pretty much DONE with the United States Postal Service in general, but this location is okay.

The friendliest staff on the Peninsula! Always available to give you the best options for your postage! Parking is a bit of a challenge, but not impossible — just like anywhere else in Monterey. ;)
Go in the morning to skip the crowds. I go from 9 – 11 and usually just have a few people in front of me!

First time I came in and hardly a wait. Second time I walked in and then turned around and walked right back out. There was at least 20 people in line and 2 windows open.
Drove back another time and again a LONG line. Parking isnt the greatest either.