United Airlines

Worst airline see attachment please. Never fly with United of of the WORST AIRLINE. Waist of money

Horrible service from Monterey United Airlines. Board showed plane on time & no plane & no gate agent! Gate agent arrives late with no explanations! Late and then trapped on plane for a long time with no explanation except jokes coming out of the horrible flight attendant who should be fired. The whole day was so bad and ended up taking 12 hours to get to San Diego! Could have driven!!!

Horrible experience here. The TSA staff totally awesome — the United staff awful. Our plane was cancelled — how did we find out, not from the staff there from the United 800 number. The ground staff refused to be even helpful, the United guy on the phone was so apologetic, I even put him on the phone with the ground guy and he could not get him to budge. We ended up driving to SFO and going out of there. My thoughts — fly to SFO or San Jose and drive. Much easier. The United staff in San Fran were appalled at how we were treated as well.

Flying: Hours of boredom interupted by moments of sheer terror

The MRY staff is terrific. However, overall the airline since merging with Continental is cutting everyone short except the ultra rich freq flyers. The average flyer is pretty much treated to cattle car treatment. It’s a management issue. The top guys earn big bucks and cater to those who spend big money with them. The rest of us are peasants and lucky to be allowed to fly on their airline. Too bad! UA used to be a first class airline.

Good luck trying to find anyone at united that can actually tell you how to call the united terminal at Monterey Airport. The phone number listed does not work, and everyone who does answer the phone is from India and not understandable over the phone.
Also nobody there actually knows how to handle airline cargo, they have to re-​look up the instructions every time.
They are an embarrassment. Fly out of San Jose or SFO. United Airlines-​Monterey is staffed by people that are simply too dumb to be able to even get out Jury Duty.
They seek the fail option, whenever it is provided.

The United staff at Monterey airport are actually getting funny-​I thought I was on southwest. To top it off, United comped me an upgrade-​free for no known reason.

It’s not their fault that several flights from Monterey never make it to San Francisco even though it’s only a half an hour flight… you can usually balme the fog but lately I’ve run into mechanical problems.
I wanted to thank United and thier staff for thinking quickly and getting everyone up and out of MRY. I saw them ship out over a dozen passengers in cabs to make their transferring flight in the city. I had to be in Boise around 2pm (for a ski outing) and they made sure I made my 10:30am flight out of SF.
It was a little after 8:30am now and we were told our plane could not take off and that the next flight that that we could take out would be at 3:29pm…
They threw us in a cab (obvi they comped the $ 276 cab fare) and I made it just in the nick of time.
Smooth travels. Just Glorious.