Alaska Airlines

So got to American Airlines before the flight time about 40 minutes. The app wouldn’t let me check in online and when it did, it said confirmed with an error message. I have had to work long hours so getting there 2 hours prior to a local airport who’s security line consists of a «hey john», is a little overkill. They wouldn’t let me check in, there was no one at the counter, and when they got there they said the check in window closed. They said, «should have been here earlier» while i watched my plane boarding. When I tried to check in and select a seat (the day before) the screen said «none available». My ticket was already purchased a month prior. My guess is they oversold it, fine, but GIVE ME MY MONEY. They had me make calls to American Airlines who said Alaskan airlines sold it to me and as nice as the sales reps I dealt with were I had to wait over an hour on the phone on these phone calls to tell me that they would just waive the change fee but nope, no refund and good luck getting to your sisters graduation. #greedyairlines #americanairlines #alaskaairline

DO NOT FLY ALASKA AIRLINES! I had a flight from monterey to san diago on alaska airlines and arrived for my check in 30 mins prior to departure. monterey airport is a very small local airport and there are no security lines and no crowds ever. This was an early morning flight, the person behind the counter informed me that the check in for the bags are 40 mins prior to departure, and that we are going to have to miss our flight. I tried to beg him to let us on the flight, since there was nobody there, there was plenty of time to get my bags from the counter to the plane, (this is a very very small airport). He refused and was very rude and obnoxious, and when I told him that these rules are very true for big airports like SFO or SJC, but this a small airport and you have plenty of time to check for EXPLOSIVES! So as soon as he heard that, he called the police to report me as a security threat!!! The police came and after talking to me, informed me that the check in time is normally 30 mins prior and that he doesn’t understand why this is happening, apologized to me and left since he could not interfere with the airlines policy… I requested to speak with the manager of the airlines and he would not speak to me after the flight had taken off, so we waited 35 mins for him to show up. He was even more robotic and impersonal than the other guy and was actually very sarcastic and and left me thinking what kind of business are these people running? What is their motto for conducting a successful organization and a thriving business? The system I witnessed today and the way I was treated at this airline goes against every basic rule of satisfying a customer, being helpful and being there to make things happen not to create a havoc, not to mention a very unhappy customer that will never fly Alaska airline especially from Monterey Airport.

Alaska Airlines is one of the better airlines in Monterey in terms of customer services and efficiency. Though they currently only have 1 route (to SAN), they excel at every aspect of the job. From on time departure/​arrivals, to ticketing, and quickly getting your bags to baggage claim.