Sterling Property Management

I recently used Sterling Property Management to do tenant placement on my 2 properties in Monterey. After 10 days, I was recommended tenants who had previous foreclosures with poor credit for a 4 bedroom rental. I asked that since this was a risky profile to decrease the term of the tenancy from 1 year to a time that makes the most sense for the property to be empty should the tenants not work out.
Following that request, I was told that they can not do that. That is something I have never heard of from any tenant placement company across the 20+ other properties I manage within the bay. I was not very happy with the response and mentioned that it is my right as the client to request a specific term on the lease. Finally, a subsequent email notified me that they are canceling the contract. So now, given the situation, I’ve lost nearly 15 days in being able to rent the property having to look for another property management company.
Charging 50% of the first month’s rent for tenant placement is standard. Sterling by no means charges a low fee for their services. Yet the service they provide for that standard fee is not standard or by any means acceptable and that’s the problem here.

I had NO idea how competitive the rental market was in Monterey. I had worked with Sterling in the past and had some issues, no ones fault really but it was very frustrating. After a few months we patched things up and moved forward. They helped me find a perfect apartment in the exact location I wanted at a awesome price. Can’t say enough good things.
Wahooo!!!

As a frequent renter throughout my life, I’ve experienced all sorts of landlords and management companies. Sterling truly lives up to their name. Responsive and attentive, I was treated with respect and consideration every step of the way. The contractors they work with made me feel comfortable and safe. Whether you are looking to rent or have them manage your property, you won’t be disappointed!

Will and Sterling Property Management has been a trusted partner for over four years. When I purchased an investment property in the Monterey area, I knew that I would need to find a property manager. Wary of other personal experiences with inept and dishonest property managers, I searched and eventually found Sterling Property Management.
Property managers have a difficult job. They stand between owners and tenants. Tenants want everything fixed yesterday and free rent while owners want the highest rent and the least expense. The keys to this relationship are trust and communication. My property had several expensive and disruptive repairs, but Sterling helped both parties to understand the situation and my tenant stayed and paid rent through them all. Also Sterling Property Management’s vendors did excellent work for reasonable prices. Nothing was ever repaired twice.
If you are an owner in need of a property manager, Sterling should be your first choice. If you are a tenant, check out Sterling’s properties first. You will not be disappointed!

We found the house of our retirement dreams in Carmel Valley just a little ahead of schedule. We entrusted the Sterling Management Team with caring for our home until we are able to move there (hopefully soon!). And we could not have made a better decision. The team utilized their years of experience to handle all aspects of the management of our property including tracking all expenses and providing in depth monthly reports. Any issues at the house were quickly handled and we have learned to trust their decisions and rely on their prompt resolutions. Our home is very important to us and the Sterling Team has clearly demonstrated their respect of our wishes and commitment to caring for our property. I highly recommend their services.

There are things I liked about Sterling. They were mostly courteous when we spoke. They seemed, at least to my face, to advocate for me a couple times.
There were several times where I needed something fixed or changed, and it took lots of emails and phone calls. What’s «a lot» you say? Over the course of my tenancy I sent or received 76 emails related to repair or replacement. Those emails related to fixing one toilet (never was fixed so that it worked properly for more than a month or two), and replacing the carpet.
That alone would be sort of run-​of-​the-​mill mediocre management company stuff. I can handle that. But what results in a one star rating, and almost resulted in me calling the police, was the unauthorized entry into my unit.
I won’t bore you with the details, but suffice it to say, (1) when I moved in Sterling did not have a current key for my apartment, so I gladly gave them a copy, (2) people entered my unit at least four times (to my knowledge) without 24 hour notice, as required by California law, and the last time I was in bed asleep when the person entered. The last time it happened I demanded the key back, or I’d initiate legal action. They refused to give me the key. After much internal debate I decided I was unhappy enough, and even after legal action I would probably never feel that secure home feel from my apartment again, so I decided to move out instead.
Advice: Avoid Sterling. Unless you want to meet new friends in your living room in your underwear.

Sterling PM is by far the BEST property management team we’ve ever had. As a military family, we rent often and Will and Jake were always very prompt in responding and taking care of any issues we had. I would rent from them again in a heartbeat if we lived in Monterey again.

I rent a commercial space and this is a great group to work with. Will is very quick to answer questions, respectful and o would recommend Sterling Property Management for commercial and residential.

I had an excellent experience renting from this company! If you looking for a rental with property managers that will above and beyond any expectation you might have from a management company Will and Jake are the landlords for you! These guys are by the books in every way and they will address any problems you might have with your rental in an extremely prompt and professional manor. I must say its worth every penny renting from this guys!

If you want a great rental experience, this company will take care of you! Will and his associate, Jake go above and beyond to take care of their tenants. It’s been a wonderful experience working with them with my stay at 131 Lighthouse Ave here in Monterey. If you are looking for a great place to live and trustworthy property managers to deal with while you rent, then come see these guys!