Roto-Rooter Plumbing & Drain Services

I never give bad reviews because I just think that’s mean but I just felt I had to in this case. I see this is not the first time the person who answers the phone Genie was beyond rude and so unprofessional. I couldn’t believe that someone who calls themselves the owner and is in a business that deals with customers could be so horrible! Reading the other reviews just validates my feelings towards this company. Use other plumbers!

This team kicks ass. They saved my business and made me feel totally taken care of. A hard working team that I will never forget. Thank you Joe, Ramiro and especially Jeanie who made the impossible happen. I love you all so much!

I am not exactly sure how this company stays in business other than the company name makes it seem like the people running the front office will actually have a clue about what customer service is. If you ever have the honor of dealing with Genie (the woman who answers phones and the self-​proclaimed owner of the company) you will see what I mean. Very unprofessional. Very poor customer service ability. Poor communication skills. It is extremely difficult to talk to someone who acts like they know what they are talking about but, in fact, has no idea all all. You have been warned! Read the other reviews — they agree with mine. Please stay away.

In my 50 years on this earth, I have never been treated with such disrespect, coupled with incessant insults. Conversation started out with «your wife is a liar»… Let me start from the beginning…
Roto rooter has been out to our house 3 times in a 6 week period. The last visit was last week and only 2 weeks after the previous visit.
After this last visit the Roto-​Rooter man said there would be no charge, and we left. He stated the reason there was no charge was because they had just come to the house for the same repair 2 weeks earlier. They fixed it in 5 minutes and were on their way.
Fast forward, here comes a 130 dollar bill in the mail. Phone call by my wife with owner. Owner says to my wife, «you are a liar, we never said that you wouldn’t be billed.»
Money has never been an issue here, and we would of gladly paid for services. Point is, we were all told, including the tenants, that there would be no charge, no charge at all.
So after being called ignorant, and a liar, I told them they would be receiving a letter from my lawyer.
Unbelievable. I do believe that some people need to take an adult pragmatics class in appropriate manners. What happened to decency and appropriate phone etiquette.
.Now we are left with verbal abuse by the owner of this company and a fabricated bill… Roto rooter really needs to clean their own pipeline full of incompetent employees, disturbed owners and poor pragmatics.
I give them an Failing grade on all levels, job performance, customer service skills, accounting, and administrative integrity.

If I could give a negative # I would! This is by far the worst plumbing «company» you could call! Stay far away from this horrible hell hole! The owner is a crook and her «employees» are no better. They all look like they were hired off the street. They walked in with muddy feet onto a 1000 dollar rug. Didn’t care what I had to say, the clog was a simple one, yet two weeks later it’s clogged again. But don’t bother calling the owner, she is a waste of breath to speak too! All she does is lie and destroy customer service and support. Roto rooter obviously doesn’t care who owns one of their stores… because if they did she definitely wouldn’t own one! Hopefully she crawls back into her ignorant hole and this franchise will have new ownership soon! Never again will I call this monterey joke of a business! READER BEWARE! !

Called and said they can’t get here for another few hours. That’s fine, still quicker than other places. Called me back 45 min later to tell me that they are all booked for today and no one will be coming. This is after I canceled with the other plumber that couldn’t get here till later. Now the other plumber is booked and I got a house full of water. Thanks for your incompetence.

Love to support our small local companies but in this case, I can no longer do so. The woman who handles the phones is just too unprofessional to deal with. No issue with plumbing services but this gate keeper is one who I choose not to interact with again.

I’d give more than 5 stars if I could — they were fantastic! Noticed a bathroom sink was badly clogged and within a few hours they had someone at my house to fix it. He was in and out of there in less than 45 minutes. The next day I opened the shower curtain and the shower is about ¼ way full of dirty water. When I ran the sink, you could see the water coming up in to the tub as if the blockage really wasn’t completely cleared. Unfortunately, this was a Saturday so the emergency fee applied. Someone came out VERY quickly, fixed it again in less than 45 minutes and Monday morning I received a call that there would be NO CHARGE for the Saturday service! Fantastic customer service, and both technicians who came to my home were very professional and knowledgeable. 10 stars!

By far one of the WORST experiences ever. I normally love to review about great experiences, especially when businesses try to go above and beyond to satisfy customers, but I must say, Roto-​Rooter just doesnt care about their clients, they just want money. I had called these guys to fix a problem, but ended up doing a horrible job which required me to call them again THREE times later for the SAME problem. Of course, they charged me an arm and a leg each time. After calling a fourth time for the same problem, the owner starts yelling at me saying that I have no idea what I am talking about. Great customer service right? Save the trouble, and the money, and use another plumbing service. I cannot fathom how horrible Roto-​Rooter is.

Ramiro might be a good plumber, but his ethics are questionable as are the owner’s. Adding reason for system clog after homeowner has signed the invoice is not a good business practice. Will never use their services again.

Ramiro rocked… he was in and out… unfortunately it cost us $ 160… because it was an emergency ($ 35 late night fee)… also a heads up great 30 day policy for your home but not so much for a business.