LensCrafters

Why bother making an appointment? You can just walk in and sit there for two hours just as easily. Very frustrating! It always takes far too long to get through the eye exam. Every year I ask myself why do I go to Lenscrafters? The dr is typically very efficient and knowledgeable, the majority of the staff is ok. There is one staff member Peggy who is GREAT! However, the long wait and rude counter person made it not worth it. It always takes so long to get in and out. Costco is so much faster. If you have an extra 2 – 3 hours to spend then spend them waiting in Lens Crafters

Went in last week for a new pair of glasses, waited about an hour, had my frames picked out, was measured told my glasses would be ready at 5pm, went home and received a call from them, I owed more money, their mistake, but would not finish until I paid more. Did this over the phone, then was told it would be 10 days before I would get them… still waiting and I will NEVER go back after I pick them up!

Pros: Easy to schedule appointments for eye exams, cost of eye exam $ 25 less than at Costco, great selection of frames, helpful/​friendly customer service, thorough and proficient exam
Cons:
Expensive frames and contact lenses.
I ordered my glasses about 6 weeks ago. So far, no glasses have materialized, and there is no estimated arrival date.
Received 1^st phone call about ten days after my order. The man said, «Your frames are in, you can come pick them up anytime! No, wait…» (puts me on hold for ten minutes) …Your frames are in, but the lenses haven’t been made yet. We’ll call you when they come in.
After a week or so, I called LensCrafters to see if my glasses were ready. Spoke with a woman this time, who again put me on hold for ten minutes, and then said the lenses were ready, but the frames hadn’t shipped yet. I told her I’d received the opposite news a week ago. She said, I’m sure you misunderstood. I said, no, he was very clear. Are you sure you have the right information? She said, you are mistaken. No one here would have told you that. At this point, I am getting annoyed. This woman couldn’t just apologize for the confusion, she instead assumes I’m a liar? And why would I lie? So I ask when the glasses will be ready. She says, I don’t know. We’ll call you when they come in.
I wait another three weeks. No word from LensCrafters. Today, I call to find out the haps. I speak with a woman, who puts me on hold for ten minutes, and comes back to say my lenses are ready, but my frames aren’t in yet. She apologizes for the unusually long amount of time it’s taken and promises to research what’s going on. I thanked her and hung up.
About six weeks ago, my dog chewed my current pair of glasses into oblivion. I still wear them, but they are in embarrassingly bad shape. I’d really like to get my new glasses. At the very least, they could have offered me contacts or something while I’m waiting. Knocking off two stars for service, a third for pricing.

I had made an appointment in advance and almost cancelled it after reading the reviews here. I’m glad I didn’t. When I walked in, it was very busy. Every station was filled with customers being fitted with new glasses. I was greeted promptly and asked to fill out some paperwork. They were ready to take me back for the initial screening tests even before I was finished with the papers. Petra conducted the tests with friendly competence. Afterwards, Dr. Oebker examined my eyes and took great care to understand the issues issues I was having with my current prescription. He checked and double– checked to be sure the new prescription would meet my needs and offered suggestions about the size and presentation of new eyeglass lenses. Then I was offered a chance to select new frames. I easily found 2 stylish pairs for regular and sunglass lenses. Michelle and Petra spent a great deal of time helping me choose lenses and measuring where to put the bifocal line. To top it off, there was a smokin’ deal on the lenses. Because of my prescriprion and lens choices, my glasses will need to be sent out. I am so excited to receive them! If I need to update this review upon receiving my new glasses, I certainly will. I am a local resident. I do not know anyone who works at this store. Please know I am completely satisfied with the services I received at all points during my interaction at this Lenscrafters store.

I went in today after making an appointment. I was a little hesitant due to the bad reviews but I was hopeful. I’m glad I went through and made my appointment here. Everything went by smoothly. I was assisted as soon as I walked in. So genes some routine paperwork. I had scheduled an eye exam for a prescription for contacts and glasses. Dr. David Oebker was great! I had an amazing speedy appointment. He was super nice and made me feel very comfortable. He was so helpful and explained everything to me. I’ll be coming back for a follow up visit. I’m glad I was able to have such a great experience. I ended up paying $ 149. Not too bad… I was quoted a little more. I payed cash, no insurance. If you call around its about the same price everywhere so no biggie. I’m just glad the bad reviews proved me wrong and everything went well. I definitely recommend Dr. Oebker.

One week too busy couldn’t help me. I setup an appointment happy to get new glasses. I have been going to LensCrafters since the early 90’s in Del Monte center. For a five year. I went to the LensCrafters in Salinas. Only to get glasses I have to return twice when they made them they were the incorrect lenses. So here I am back with an appointment and happy to get new glasses. When I arrived I was told immediately we are short staffed can you wait. I told them I had a 11 o’clock appointment for an eye exam and new glasses after filling out my paperwork. They could not find my insurance and immediately told me you have to pay for the eye exam. I said I pay insurance every month could you please double check. I will call work to get more information if needed! The to of the desk announce to me that they could not interrupt the doctors schedule that I could come back at 2 o’clock or tomorrow. My reply was can I double check work so you can find the insurance. Again they told me pay cash now or come back my reply! I’m not paying for Insurance year by year. Not to use it if you give me a few minutes I will call work the HR department will help me they said it was too late would you like to come back tomorrow.
This all took place in about a 25 minute. Meanwhile they returned four people away while I was there. Only saying they’re short staffed and not able to help anyone
I will never go to LensCrafters
Thank you your customer since 1993 to 2016
No more

Not impressed with this lens crafters. We waited 45 minutes to talk to the manager to ask a simple question about glasses we bought at their establishment. The first lady we asked when we entered the store was Petra, she told us she would ask the manager and to wait. We waited for about 20 minutes then we approached short hair lady and told her our situation. She then went to the laboratory to ask them if they could do what we wanted to do with the glasses, came back immediately and said they could do what we were asking for but had to get the approval from the manager. She then went back to the office, I presume to ask the manager. She then helped customers. 40 minutes now have passed and we then ask Petra again, who was at the counter. She was very rude and told us just to sit down. We saw the manager talk to two walk in customers as we were patiently waiting and could tell she was ignoring us. The short hair lady came to the desk and we asked her yet again… She apologized and acknowledged that we were waiting for such a long time already. She went to the manager and kindly interrupted the session with the manager even if she was with a client to explain our situation. Two minutes later she came back with an answer… Unfortunately it was not an answer we liked, but it took two minutes. I would rate the lady with short hair four stars for great customer service and the rest a 1 star.
Totally agree with the other reviewers. If it’s a new pair of glasses they will entertain you, but if not… Don’t waste your time coming here… But if you do… Look for lady with really short hair –boys cut. You won’t be disappointed!

When I told them I needed my glasses adjusted, «We’re short staffed. Come back in half an hour.» When I expressed an interest in buying glasses, oh suddenly they’re more helpful.
Even though an adjustment only takes them 2 minutes, it looks like the people at this location have no interest unless you’re giving them money.
I walked out, BTW.

I have used this place a few times in the past for an eye exam. The girl behind the counter did not use proper sanitary precautions before handling equipment and my pre exam testing.
The reason for the 1 star rating is the recent phone call I just received from them. It stated that my eye exam was scheduled for two weeks from today. I haven’t scheduled ANYTHING in months with them. They are scheduling people and telling them that they can either change or schedule it. This is NOT ok.

I had a great experience today at LensCrafters at Del Monte mall. First of all they greated me and started the paper work right away. Then was brought back to do some eye tests. Then saw the Doctor… Then picked out my frames and had my glasses in under one hour. I love these people… I would give 10 stars if I could. Thank you to all the staff that helped me… Thank you Shohanna for completing my order and making sure that I was happy…

Shohanna welcomed me upon my arrival. She showed me the wide selection of glasses they offer.
I was able to get an exam the same day that I came in.
Dr. Bahktary made me feel so comfortable during the exam. She offered me the latest technology in contacts. I love my new daily throw away contacts.

I gave this place two more chances and now I can tell everyone without any hesitation to stay away!!! What horrible customer service, including management.

Was in a desperate situation: out of my hometown and my glasses broken. In desperation, went to Lens Crafters Monterey. The turnaround was swift, despite my prescription being very challenging (management made a special appeal to the lab) and selection of frames quite adequate.
Managers Kristin Birkenback and Elaina deserve special mention. Understanding my plight, they oversaw the proceedings and had my order filled within an hour. Heretofore a little wary of Lens Crafters, owing to the exacting requirements of my prescription, I shall be returning to this establishment for kitting out with computer glasses and sunglasses.

Don’t even bother going into this place. Seriously. .
I called this location to make an appointment twice. Not only did the woman over the phone rush me but she didn’t sound welcoming when making my appointment.
The day of my appointment I get a last minute call saying the doctor had an emergency so I would have to reschedule. Okay.
I call to set up another appointment, same woman as last time, rushing me.
I arrived here about 15 — 20 early for my appointment, the dirty blonde dike woman walks right past you seeming so full of herself and stuck up and won’t greet you or ask if you need help. The Hispanic late aged optician woman had me fill out paper work and not to forget, I’m early for my appointment, but a «walk in «gets in the way, therefore I’m rushed.. The optician sends me to the back for pre exams. Afterwards, she sends me off to the doctor. The doctor was an Asian woman and Automatically I can tell the doctor has a bit of an attitude. She was not friendly, no smile or kind greeting.. She rushed me thru my whole exam and gave off sort of smart remarks when I asked her about my prescription.
After I’ve been there for a whole hour already, the Hispanic optician does computer work. Such slowwwww service. She rushed me for my exam but spent 45 minutes doing paperwork to get me out the door. Incredibly slow service. This place has so much potential. Needs more opticians. Management needs to talk with the staff about their customer service skills and teach each one of them how to properly greet customers if they want them to return. Guess they don’t really care because they’re getting paid either way..

unfortunately is a really bad… bad… experience to go in to that place…
I check before costco and Wal-​Mart, but they don’t have more styles of glasses… so I decided to go to lens crafters… but trust me the only person was good it was a girl name Brook I believe… she took my prescription, she even suggested what glasses were better for me… and I did the whole thing after I was waiting for so long… that was on jan23… she said will be ready by feb 02… but they were not, untill today… when I went to pick them up… the same bad actitud… so is a lousy service… and a manager is gone until. the last day of this month… so is not really not body to say something… seems they even care at all…

Do not go unless you want to wait forever. Most understaffed place on earth. I now go to a smaller eye place. Much better. Lenscrafters also screwed up my glasses after I waited for them for 2 weeks. Lens were switched.

The customer service is poor and the wait is long. If you have all day, then consider it.

Slow, inept, dont know where my glasses are, will have to call me in twenty minutes, lame

AVOID AVOID AVOID!
Long wait, high prices even at a sale time, sales staff with attitude issues, and this after a long wait. Go somewhere else!

Walk-​ins are NOT welcome here. On vacation we walked in to LensCrafters because they had a nice deal and I have had good experiences with them before. I need new glasses too. Let me just say that everyone I had contact with was pleasant and nice. I have still not been seen by the doctor at 2:00 PM and I walked in at 11:30 AM.
I walked in at 11:30 AM and made an appointment to be seen at 12:20 PM. I was escorted to the back to do all the preliminary work up. I was seated to wait for the doctor. That’s when everything derailed. At 12:40 PM I found out from the manager that the people that had appointments ahead of mine had arrived and they needed to be seen first. Okay.
I sat down with the staff and found my new eye glass frames and got measured for the correct fit. Even had a pleasant discussion about pricing as well. I went back to my seat in the hallway and was told that it should be 25 minutes as there was only one appointment ahead of me. Okay.
At 2:00 PM my phone died so I could no longer read my book while waiting for my 12:20 PM appointment. Apparently, booking an appointment as a walk-​in has some special significance I was unaware of. Further, since I was sitting quietly and patiently waiting rather than throwing a fit at the blatant lack of consideration I became less of a concern.
I manage a business. If I demonstrated this kind of failure toward my clients I would no longer have a business or a job. Clearly from the reviews posted here no body in corporate is listening so consumers beware!