Jacob S Lo, MD

Dr Lo has a very rough hand for a dermatologist, and also quite rude surprisingly. One feels somewhat violated rather than cared for. Very disappointing. I am going to see caring female doctors with gentle hands only from now on.

I only had a one-​time visit here, and the female dermatologist who attend me was helpful, but I am really upset about how this dermatology office runs their business. On the day of my visit, I asked if I could pay my co-​payment there, but they said they would bill me, and of course that’s fine if that is their policy. However, I have never received a bill statement from them in the mail, and I don’t know how long it usually takes them to mail out a statement. With that being said, I have a very busy life with work and school, so if there is no reminder and I don’t receive a letter than how is that my fault? I can honestly say I never received any mail from them, and I am someone who always pays their bills on time given the fact that I have something to remind me such as a bill statement or an email, but again I never received anything. I am also surprised that they never called me back after I left them a voicemail to reschedule my appointment so that makes me feel like if they don’t care so much about their patients. I have no problem with paying my bills, and I would have paid whatever the amount that was due if I had received a bill statement. My real issue now is that since apparently I failed to make a payment that I was never aware of, I was sent to a debt collector, and now it is really affecting my credit, and that is something I’ve always maintained with a good score, but because of them, it’s not looking great for me. The only reason I found this out was because I was checking my credit online. While I was checking everything, I was really confused and shocked at the fact as to why these bill collectors have all my information without me even knowing, and that really bothers me. I really wish the dermatology office could have informed me before doing this by giving me a call, sending me an email, or mailing out another notice like most places do to give a final reminder or this case it would be my first since I never received anything. I can’t believe that this happened, and absolutely hate the stress this has brought me. I don’t recommend this place to anyone.

Went to see Dr. Lo about eleven years ago for a spot on my forehead. Had to have it dug out three times before it had clear margins so it was quite a big hole in my forehead. It is quite remarkable how well it healed without an obnoxious scar. Just went back for another spot in my scalp. It was great staff in a brand new office which was just being opened. They got me right in to see him and it was a quick, painless procedure. I would recommend this dermatology office to anyone!

I saw Dr. Lo some time ago. He did as all the other dermatologists did so I can’t fault him too much… but I would like to warn every one about the dangers of using minocycline… systemic lupus erythematosus… just type in: minocycline and SLE and be informed! be sure to read all you can about the drugs, lotions and potions these doctors so readily use. Another one is triamcinolone… remember…in our country medicine is a BIG BUSINESS AND THAT INCLUDES ACNE. this is big money. AND YOU MAY NOT EVEN HAVE ACNE! I thought he and the other 3 Dr. I saw figured THEY KNEW JUST WHAT MY PROBLEM WAS. none of them came close $ 4000.00 later I’m, scarred and still struggling with my skin… He was cavalier, wasn’t a good listener.
I also felt there was not much privacy in the front area .
try.reading about
bentonite clay
tea tree oil
castor bean oil
coconut oil.
I got more use out of calamine lotion and my skin is dry!
be healthy and careful… read carefully about every drug you use even if you thing You know… research changes all the time.
AND your skin loves EFA…
remember no matter what… someone will see you’re beautiful!
,

I visited Dr. Lo about a year ago to check up on a skin condition that was very concerning to me. My fingers would occasionally become purple-​ish, white and numb. I was only 19 years old and was looking for an answer to why something like this would be happening all of a sudden. When I went in I was very nervous and concerned. After meeting Dr. Lo, he examined my fingers carefully. He told me that my fingers were going to fall off. He laughed at me while I began to tear up. I will never go back to this doctor especially because I later found out that he was joking. I do not find someone telling me that I won’t have my appendages anymore very funny…

If possible, this would be a 0 star review.
I visited Dr Lo for a minor skin irritation. While I was there, I mentioned two small bald spots on my head. He quickly dismissed any chance of a fungal infection or other causation. He diagnosed me with Alopecia areata within a few minutes of talking to me. He then jumped to treatment, pressuring me into multiple corticosteriod intralesional injections (kenalog was the brand name).
My exact words were, «I don’t want to put anything in my body that isn’t absolutely necessary». He assured me that the drug was completely safe, stating «well you don’t want to lose the rest of your hair do you?».
I was foolish enough to trust Dr Lo and I feel very taken advantage of. I asked him specifically for information on the drug he wanted to use and it’s side effects. He offered nothing other than shrugging and saying «some people have a small indentation from the injection, but it’s so minor you wouldn’t be able to see it».
He asked me one final time after observing my apprehension, «shall I proceed», while standing behind me with the syringe of corticosteriod already in his hand, hovering over my head. I gave in to the pressure and he rapidly administered the injections and left the room.
I will NEVER let a doctor pressure me into such treatment again.
I suffered MAJOR side-​effects as a result of this single treatment. Dr Lo wanted to administer these injections monthly. I can’t even begin to describe how horrible this decision was. Dr. Lo sent me home with no information on the drug that was used, despite my requests. Absolutely no post treatment information was offered.
I woke up the next day with bloody, bruised tissue surrounding the injection sites. The busing progressed far beyond the injection site for a couple days following the injections. More severely, for the following week I suffered serious neurological side effects. My neck and arms would tremor uncontrollably. I have never experienced anything even remotely close to this. It was a truly horrible experience. After researching Kenalog, it became clear to me that such side effects are not rare.
Isn’t it a doctor’s duty to inform is patients of the risks involved with treatment? Why did Dr Lo completely ignore my requests for information?
In addition to the above mentioned side effects, I suffered very serious atrophy surrounding the injection sites. The loss of fat tissue progressed for roughly two months. The large dents in my head were far more humiliating than the hair loss. My skin was sitting on top of my skull, with very little fat tissue in between bone and skin. It has taken almost a year for my tissue to fill in these dents. Contrary to Dr Lo’s description, they were clearly visible and further brought down my already low self-​esteem and added to stress levels.
Not only did the injections cause neurological and physical damage, they had absolutely no impact on my hair loss. In fact, I believe that the drug was counterproductive, largely because of the massive side effects.
I don’t understand why Dr Lo would have pursued a treatment that is well documented to inflict major atrophy. For many patients, this results in increased stress levels; which likely are causative to the hair loss in the first place.
I will never allow a doctor to diagnose (based only on visual inspection) and treat me in the same visit ever again. That is the one positive I have taken away from this experience.
Dr. Lo should have given me time to think over exactly how I wanted to tackle the hair loss issue and addressed the skin issue that I was actually seeking treatment for. Instead, he rushed the whole visit, making sure to bill me for the unneeded injections that took minutes to administer. He showed a complete disregard for the well being of his patient.
Dr Jacob Lo failed to fulfill his duty as a MD. He failed to fully inform his patient and he pursued a completely flawed line of treatment. I strongly advise against his practice.

so much better since old Manager has left

After calling around to get an appointment with local dermatolists, I found Dr. Lo. The staff was able to get me an appointment with-​in one week. When I arrived, everything went very smoothly and I saw the Doc within a few minutes. Dr. Lo was very nice and truly cared about my problem. He was a very understanding guy and made sure I was taken care of. I liked how he informed me of exactly what I had and what he was doing. I thought it was a Skin Tag but turned out to be a wart. In less than 30 minutes I was out of the office and the problem was solved. He also was very understanding of my financial needs. I would highly recommend him!

Great place. Friendly and professional environment in their downtown Monterey location. I got there, filled out paperwork, and everything ran on schedule. Doctor Lo was very kind and addressed my issue in a confident manner, so I was assured.
Highly recommended. A+

In 2008 I went to Dr. Lo, after a referral, for a skin rash which he addressed and treated. He asked if he could look at my back and found a skin mose. His attendant took a picture of it (as I obviously couldn’t see it) and I made an appointment for removal. He was professional, funny, kind, professional, and personable. He gave me information to read and when I returned for my appointment, he removed the skin mose with absolutely no pain before, during and after. I went back for suture removal and all is well. I need a dermatologist now for another rash and I’d rather wait (he is all booked up till November) to see him then go to someone else. I also found the staff, especially Joanne, extremely supportive, helpful and very pleasant. I would highly recommend him.

I scheduled a routine dermatology appt as I read the excellent review by other Unilocaler. Perhaps Dr Lo is excellent at skin cancer surgery, he certainly is not excellent at routine derm appts. Firstly, his office manager reamed out a tech in the main area (overheard by all patients) regarding her needing to be with Dr Lo until he excuses her or «I’ll never hear the end of this tonight».
When the doctor finally did come in, and I asked about a sunspot on my face he said «it’s benign, you don’t need to do anything about it». I told him I knew that but I wanted it removed. He reiterated that it was benign and I didn’t have to. I twice more suggested I wanted it removed and asked what he suggested. Before I had a chance to blink, he whipped out the liquid nitrogen and zapped my face. No warning, no talking, just ZAP. Then said it would scab and peel (great, I have a party in two days).
BTW, I now have a cheerio looking sun spot as he managed to zap only the interior. Thanks for nothing. I will not be back.
Additionally, I needed my Renova script renewed and he actually said «don’t you want to go to Mexico for this? It’s only $ 14 there» Are you kidding me?
Seriously poor bedside manner and manners in general in this office.

I was referred here when my previous dermatologist could not remove a basel cell spot as it was too big. Dr. Lo is one of the only dermatologists in the area that can do the Mose Removal, which is a lot more through way of making sure that all of the cancer is gone (and when it comes to cancer, I would prefer that it was all gone).
I had a 1 ½″ spot removed from my chest and he did a great job, the procedure didn’t hurt at all, he numbed it perfectly, and there was minimal pain afterwords. Dr. Lo also did a great job stitching up the spot, using the under the skin suture method. The area is still healing so I am not sure what it will look like in a year, but as of now, even with the stitches in, most people don’t notice it.
Oh, one thing that went a long way, the previous doctor I mentioned kind of screwed me over time wise, scheduling an appointment and then waiting until then to tell me she couldn’t do it, knowing that I had a deadline to make. Dr. Lo went above and beyond fitting me into his schedule to make sure I got this taken care of asap.