Lee Stephen S MD

Don’t know why everyone is being so negative. Just visited Dr Lee in his Gilroy office, and had a great experience. I’ve been to another dermatologist before to get moles removed. Not only did she leave me with a few ugly scars, her bedside manner was atrocious. Dr Lee was so friendly and patient. He took the time to answer all of my questions and concerns. He was very gentle. He also managed to remove a mole on my eyebrow, and not take all the hair with it. I can tell that once it heals, you won’t even notice I ever had a mole there, or that it was even removed! His staff was also very friendly and welcoming. Thank you, Dr Lee!

I too am confused by the negative reviews. I have been seeing Dr Lee for nearly 10 years and he is truely the best dermotologist I have seen in my 59 years on earth.

Take everything that you don’t like about medical offices, and then double or triple it. That’s what you get here. I’m slightly embarrassed to admit that I’ve been going to Dr. Lee for about 4 – 5 years. As other reviewers have mentioned, this office has now switched to a pay in advance system — even if you have insurance. They always make you overpay, and then good luck getting your overpayment back. It will take several phone calls and lame excuses on their end before a check finally shows up.
The other really «great» thing about this office is that they are almost never working, and they seem to be proud of it. I recently had a small skin surgery which became infected. Of course, I called the office and was informed by the phone message that they were closed for three weeks. The only advice on the message was to call 911, visit an ER, or call back in three weeks. I had to go to another doctor for treatment. Every time I have called with a problem, the office has been closed. And, they never make any arrangement with any other doctor, so you’re basically just stuck.
And then there was the time that my wife took time off of work to go to her appointment. When she arrived at the office, there was a sign taped to the door saying that they were closed. No one called to reschedule or apologize. When we did reschedule, no one even acknowledged that the original appointment was even missed.
There is a total attitude in this office that they could really care less about you or about even being at work. I’m done with it. I will never go back.
As far as Dr. Lee goes, he’s a nice enough guy. Unfortunately, his office is a nightmare. He’s either unaware of this, or like his office staff, he just doesn’t care.

Dr. Lee’s office staff needs lessons in how to deal with patients. I arrived exactly on time for my appointment but was informed that I was actually 15 minutes late! I was told I could either reschedule, or I could sit and wait for a possible opening, but that it would be a long wait. I said I would do neither, since I was absolutely certain of my appointment time and knew that I was being given misinformation. The girl would not budge, so I left. When I got home, I looked at the card that had the time of my appointment written out for me, and sure enough, I had been correct about the time and she had been wrong. I tried to contact Dr. Lee about this problem, but I suspect that the message I left was not passed along to him, nor was he given the letter I wrote regarding this matter. If a doctor’s staff is not knowledgeable and efficient, the doctor loses patients, just like Dr. Lee lost me.

While Dr. Lee was nice during the office visit, the run-​around I had to go through regarding billing really made this a sour visit. The office makes you sign a form saying that you will pay for procedures up-​front. This means that you pay the costs that they project insurance will not cover, rather than just an insurance copay. My insurance bill came, and it turns out that Dr. Lee’s office had overestimated the amount I would need to pay by about about $ 25. When I called asking them about it, they said they send checks out for customers who overpaid quarterly. After waiting six months, I called again, and they offered to credit the balance to the copay for an upcoming visit (which I never scheduled… they just signed me up to have an annual appointment with them). I canceled that appointment and they said a check would arrive in the mail in two weeks, but that check never arrived. A month after being told I would receive a check, I called again and after insisting that I receive my money, they credited my credit card – 7 months after my appointment. Though the amount was not great, it is unethical not to pay their customers back. I assume they figure most people regard that amount as trivial and forget about it?
I am not the only person with this issue. The friend who referred me later told me that it had taken her nearly a year to get money back from them.