Men’s Wearhouse and Tux

I understand other’s have their own opinion of their service or lack there of, but I can only write how I was treated. I rented a tux for my cousin’s wedding that I was in last week and service was normal with no complaints. It was when I returned my tux that I had forgotten that I left my expensive electric shaver that my wife bought me for Christmas last year in the shoe pocket of the bag. I was worried I was never going to see it as the women I spoke to on the phone told me, «We are not responsible for lost or forgotten items in the bags.» and had already given up on me. When I asked for the warehouse’s address sternly she passed the info to Carlos, the manager, and he went above and beyond typical service to reach out to the warehouse where my tux was already delivered to. Whoever works at the warehouse most likely searched through thousands of identical tux bags in order to find my shaver. I applaud them and wish I knew their names, but since I dealt directly with Carlos and he eventually had the shaver delivered back to the store I give him much thanks and appreciation for treating me with great service. I will not hesitate to send someone your way for any suit and tux needs. You deserve acknowledgment so here it is. When someone goes the extra mile for me I return the favor. I hope others will do the same for you as you have for me.

AWFUL SERVICE! Valerie told my fiancé that we could get his tux rental free with the rental of 4 tuxedos. Not only was he told this the first day, but also the second day AFTER we already planned and spoke the the groomsmen about prices. Then she last minute decides to tell us that we have to rent 5 suits to get his free!!! This wouldn’t have been an issue if she told us that same day right away that it was mistake but this was the second day, after being there for 45 minutes, just to leave with nothing. Then she spoke to the manager (Avion?), who has a bad attitude, and she continued to waste our time telling us there was nothing she could do. Being a retail worker myself, I can’t stand bad customer service! Don’t waste your time by going there!!!
Other than that, there was a gentleman (I didn’t catch his name) who was very sweet!

So this morning I went to go pick up my tux from another vendor not to be named, and they had my looking messed up. Like my uncle falling asleep at church bad. So I rushed here, and ended up buying a suit, and they set me straight. Thanks guys

I needed a last minute mens Vest for a wedding and they tried to charge me $ 90.00 for a no name brand vest. and to top it off when I got home I noticed they had it on their web site for $ 40 no thank you! Crazy Expensive

Pretty run of the mill Men’s Warehouse. Service was okay and the selection was okay. Can’t really mess up a franchise… Well, I take that back. I’ve been here to buy shirts and get suits pressed.
Most of the staff is cool and helpful, so overall it’s a good store.
I dropped it down a star because they are a tad but pricey for the style and brands.

Purchased a coat on 7÷9÷2015. Didn’t have my size, ordered for in store pick up. Returned a week later to pick up, & sales clerk informed me that my name/​address were used for a home delivery by mistake on someone else’s order and that a suit would be delivered to my house the next day. He asked if they could send someone out to pick up the suit, but I declined as I wanted to make certain I wasn’t being billed. Suit was delivered to my home on 7÷16÷2015 & I returned it to the store on 7÷18÷2015. Customer service was mediocre & the situation could have been handled with greater accommodation & responsibility for the inconvenience. I was not directed to a manager & am left wondering how the mistake in shipment could not be corrected for myself or the other person who ordered the suit? I’m hesitant to return as a customer. No coupon or credit offered.

I have been to this location before but his time Carlos helped us. My son needed dress pants for a wedding and Carlos quickly found a pair that fit although the pants just needed hemming. Plus, the pants were on sale. Buy one get one free! I told Carlos I needed the pants by this weekend. He said no problem they will be ready and hemmed by tomorrow. Great !
But the next day I got a call saying that they needed to measure my son again so that they could hem the pants. So we went in and my son once again got measured. Carlos asked us to wait a few minutes so the pants could be hemmed. Within 10 minutes the pants were done .
Carlos was very professional and treated us as valued customers. While we were waiting for the pants to be hemmed he even pulled out a chair from his office area so all my boys could sit. Thank you to Carlos !!!

Picked up a tuxedo yesterday. The overall experience was great, all the employees were very attentive. My pants were a little too long, they fixed them on the spot to the length of my liking. The sleeves on my shirt were too short, unfortunately they didn’t have my size in the style I was looking for (slim fit), so they offered me a standard fit shirt, which was fine. After contemplating I decided I wasn’t comfortable with the standard fit, I like my clothes fitted and not loose. Brian searched tiresly for a shirt that met my expectations, we finally found one (we thought). When I got home I tried the shirt on with the tux and noticed the sleeves were still way too long! I called Brian and he told me not to worry, that he’d order the correct size for me. About an hour went by, Brian called back and advised me that he searched thru every rental shirt in stock and found my size. He could’ve easily ordered what I needed and been done with it, but he went the extra mile to satisfy the issue at hand. If you visit this location ask for Brian, I have no doubt he’ll take good care of you.

Hubby came here for a fitting. Staff, on both occasions we visited, were very attentive and helpful. My husband liked the service and said he would be a returning customer.

Visited this location this past April for wedding suits for our wedding party. We decided on the suit (not much help from staff) and our bridal party was given the information where to get fitted.
The very first person to get fitted from our bridal party had a bad experience. She went through with the fitting but called me to share her experience. A male sales person was confused as to why she was getting fitted for a suit, she explained she was part of a bridal party. He made her feel uncomfortable and told her repeatedly that the suit she was trying on was for men only and wasn’t sure if they carried her size. Her fitting ended with him saying «it is what it is».
I called and spoke to the manager who was very embarrassed about the situation and apologized and offered us a discount on our 12 groomsmen suits. I declined because I did not want to my bridal party subjected to bad service and ridicule. We decided on Friar Tux in Downey, wider selection, prices and excellent service.

Have shopped here 15– 20 times. 4 stars. Ya Carlos and Juan are not the most gregarious sales professionals, but they stand behind their product and are PROS.
I have rented a Tux + bought tons here. Buying more today, matter of fact…

Terrible terrible customer service. You walk in and they kind of just eyeball you for a while. When we asked for wedding tux options, she pointed to a mannequin and told us here is the vera wang and that was it! She took a jacket and handed it to my fiancé to try it on and then she walked away and they continued to eyeball us funny. Very awkward place and people. We ended up at Friar Tux in San Gabriel and was greeted with fantastic and attentive service.

Juan Herrera is the most inconsiderate sales representative I have ever known. My boyfriend and I came into this Men’s Warehouse to find a light grey, extreme slim suit. We regularly purchase suits, so we knew exactly what we were looking for. Not only was Juan unhelpful, he was incredibly dismissive. It felt like he genuinely did not want to help us and repeatedly spoke in a condesending manner. He was not familiar with common suit terminology, so it was difficult to communicate with him. When we asked for him to show us a few suits similar to what we were looking for, he brought the complete opposite of what we described and kept trying to push it on us. He kept saying «That’s a baaaaad suit man, that’s a baad suit.» All I had to say was, «No, we are not looking for black (crappy) suit.» He clearly was not on the same page as us. When we FINALLY came across two suits we liked, we told Juan that we would take them. All of the sudden, we were worth his time. Juan said that he would have to call the other stores to see if they could ship the correct size over. He said he would give us a call the next afternoon. He never called. My boyfriend and I called in seperately and Juan gave different excuses. «I wrote the number down wrong,» and «I lost the paper I wrote the number on.» Why does Juan refuse to do his job? We already committed to spending hundreds of dollars on these two suits and he wasn’t even capable of returning a phone call. This was one of the worst shopping experiences I have ever had. Juan Herrara, Assistant Manager, reflects Men’s Warehouse in an awful light.

Me and my fiancée came here since to get suits for our bridal party. Initially they were helpful and courteous. Their Vera Wang and CK suits were good, but once the first person in our party came to get fitted, they had nothing but unpleasant things to say about their experience.
It was very important to us that the rest of our wedding party be treated with the same respect as we were. We decided to look elsewhere even though the store manager further discounted our price. A team is only as strong as its weakest link, and in the service industry Courtesy should still come before convenience.
To see where we took our business see my review of Friar Tux in Downey.

I’ve been coming to this store for some time now… And I have to say this place is nothing short than excellent. From their wide selections to their awesome customer service, to finally their reasonable pricing. Never have I had an experience where I had to be waited on… great expertise in men’s clothing… Shout outs goes to Carlos. The Filipino god father. Alma the Latina fashionista… And the ladies man Brian. Even though their spokesman was fired… I’ll GUARANTEE IT… Still lives on in this store!

This review is for their tux rentals, more specifically the Vera Wang tux which looks amazing! We rented tuxes for a party of 10 and since our bridal party lives all over LA and OC, Men’s Wearhouse was the best option. Happy to report that we did not have any problems whatsoever with the suits themselves and service was great! Alma was a pleasure to work with. Also, I loved their app which allowed me to see who hadn’t gone in for measurements or picked up their suit. I’d definitely recommend them.

«Wow» What great customer service from Tatyana. This your lady was helpful with out smothering. She was kind without being fake. Most of all and very important in my line of work, she understands the value of the customer. For that alone I will come back and tell friends to come also.

I had the absolute worst experience with National Suit. DO NOT USE THEM EVER!
After 6 agonizing weeks with that POS company, I scrambled to Men’s Wearhouse and they saved the day! I needed alterations and my suit to be pressed by the next day WHEN I WOULD BE MARRIED and they helped me out.
Add to that the fact that they were as nice and professional as anyone I’ve ever dealt with and you’ve got a positive score on your hands my friend.

I was a bit skeptical in going into a Men’s Wearhouse because the last time I did for a tuxedo rental, the hemming on the pants came undone right before my good friend’s ceremony. And this was after they had fixed the wrong length. Anyway, since that was the Arcadia store, I decided to see if as they say in my culture, «not every finger in the hand is the same» so to speak.
Well, I’m glad I did!!! I went in to find tuxedos for my groomsman and their staff was incredibly helpful and professional. Alma helped us select some tie vests combos and I picked a very elegant one button peak lapel tuxedo for my men. Everything went smoothly and when the 1 – 800 Men’s Wearhouse made a huge mistake on a tuxedo fitting, this store fixed it promptly and with great care. Other negative reviews may reflect old staff as I cannot see Alma, Juan, and Carlos being anything other than excellent, courteous, and helpful.
In addition I got $ 400 credit towards a suit in their store so that was icing on the cake and Carlos was very meticulous in ensuring that it fit perfectly.
Not all Men’s Wearhouses are created equal, but this one certainly has Nordstrom-​level caring staff that definitely has the right proactive client-​centered attitude. Thank you guys!

I would definitely second Tim S.‘s review. This place sucks and the service sucks. Unless you have a fat wallet and do not care about how much you spend, go to 3 Day Suit Broker in Monrovia instead for better value. And even if you have a fat wallet, you might still be better off at places like Nordstrom.
I came in because of the Columbus Day sale, hoping to find a couple of good deals that I had seen on their website. The salesman that «helped» me came off as sleazy and disinterested. He looked like he had just come off from lunch and had yet to summon the energy necessary to overcome his food coma and help a customer. At first he appeared willing, but when I told him my budget was under $ 300 and that I was looking for Versini suits (more on the low end of the price spectrum), he immediately changed his attitude.
Worse, he seemed to disregard my repeated statements to him that I was looking for suits under $ 300 and consistently grabbed suits for me try on that were over my budget. Finally, when I told him for the 4^th time that these suits that he was grabbing for me were over my budget, he told me that there were nothing in the store that he knew of that would fit what I was looking for and told me I could look around the store myself. Except that he never bothered to explain to me how the suits were organized. What an a-​hole. I wish I had written down his name so I could post it here. This guy constantly applied pressure for me to buy, even though he never took the time to actually offer me what I was looking for.
I ended up going to 3 Day Suit Broker instead, where I actually ended up spending nearly $ 500 for 2 good suits, because the salesman there was so helpful and informative. I really do not understand how places like these stay in business when their salesmen are so incompetent. Only reason I’d ever come back here would be to do exactly what Tim S. suggested.