East West Bank

I’ve been going to this East West branch for a few years now since East West took over United Commercial bank a fews years back. The service was ok and they got the job done quick. Now a days I notice the service is Slow REALLY SlOW! It just seems like the workers don’t care. Taking their time processing customers while customers wait and complain. Most customer are older asian folks that don’t speak english. I myself is a chinese american who wish to share his experience on Unilocal.
Today I walked into this branch with 3 other customers in front of me. There were 3 tellers working. It took me 20 minutes to make my deposit. If the math is correct this means it took an average of 15 – 20 mins per transaction per teller. The workers are walking around a lot with out doing much work. Once they finish with one customer they would place their please wait signs up and walk around for a few minutes. When they come back to their stations their signs are still up and they are doing some kind of calculations for 5 – 10 minutes. While waiting in line patiently I notice customers around me complaining about how slow this particular branch is. I notice the tellers have a tendency to kill time when its not busy. Like I said 20 minute wait time when there is 3 other customers in front of me and 3 tellers working. I did notice while waiting in front of the line that when the line got long like having 10 customers. The workers started working a little faster and more efficiently. Transactions took about 1 or 2 minutes per customer instead of the 15 – 20 mins I experienced today.
So If upper management cares about their customer base I highly suggest you guys hire some new workers.

They had the worst service I ever seem. I understand Chinese but I speak English to them. Last time I went there to cash out my payCheck .But they talked shit in Chinese about my tatts. That ugly old bitch thinks that’s.not my paycheck, keep speak to her manager about this in Chinese. That’s sucks

Wow. No reviews. Speaking of which, I will break some records. The 1^st review of this branch and all other branches in MP. Come on. Write review. Get rich. Get famous. Anyway, lets start w/​da obvious. Parking is not problematic. At the bank, the language is Cantonese. So learn Cantonese. For all you non Canton speakers, you will had a hard time understanding. All Cantonese. Seriously? Seriously? Don’t bank there if you don’t no Chinese. Personally, I don’t. Freakin’ unbelievable.