Bank of America

The teller Michael was super slow. He was Pacing around and finally opened up his teller window. I told him I wanted to make a payment to my credit card and he asked me to swipe my card. Then he asked if I had a checking account or a debit card. I told him I have deposit account but I don’t have my debit card on me. And he had the nerve to laugh at me in a condescending manner and said «if u have a checking account it means u have a debit card» so I had to reiterate to him that I don’t have it on me. He processed my payment and just tossed by credit card and receipt back through the slot. If he didn’t have any energy, he should go get a red bull. Mind u, I used to work at Bank of America with a management profile as a quality analyst (until i switched to government work), so it’s hilarious watching someone with the lowest band position in the entire company thinking he is above the clients.

Unilocal insists on no less than one star, so here is my one star short story. Unilocal is too kind at times for the pathetic and ineffective in my opinion. My recent visits were on two consecutive Saturdays, September 12 and September 19. I was looking forward to opening a new checking account as my local branch of the bank I have had since 1997 announced the impending closure of the local branch I have used since 2000. When you walk into this branch on the weekends, Ronnie greets you and asks a few questions about the purpose of your visit. After a long forty minute wait, Kristen came up to Ronnie’s podium, and took us back to her work station desk. She helped us to open a joint checking account. At the same time we also placed an order for checks. During the week of Sept 14 to 18, my lady gets an email confirmation of the check order, and her name is wrong on the order.
So we made an appointment for 9:90 AM on Saturday September 19. We drove 122 miles from Bakersfield to Monterey Park to see a Personal Banking Representative and straighten this out. We walk in the south entrance, Ronnie greets us again. We tell him about our problem and ask to speak with the manager. Ronnie sends us over to a representative whose name I do not recall. After we talked to her for a few minutes, she calls Ronnie over, and asked for Kristen’s phone number. She calls Kristen and a few minutes later Kristen appears. Ronnie ushers us over to Kristen’s desk and say she will help us. I stood up and told Ronnie, and I quote” with all due respect Sir, we do not want Kristen helping us, as she has already fouled this up, and we need to talk to the manager”. Ronnie did not reply, he just turned away and went back to his podium. I know he heard me, I was two to three feet from him and looking into his face when I said it. So we were forced by the DGAF Ronnie to be helped by the inept Kristen.
My core problem with this whole deal is the «take it or leave it» style of Ronnie when it comes to customer service. My girl is much more forgiving to these people, and she has two business accounts here, and now two personal accounts also, counting this one. If it was me, I would have closed ALL accounts and told them to kiss my ass. ALL of my girl’s account are from this Garvey location. If anyone reading this wonders why we are coming here from Bakersfield, it is because the Chinese speakers here. The industry in which I am employed is a service based industry, and neither me nor ANY of our employees would turn and walk away without addressing a customer’s questions or concerns. And access to a manager, or even the manager’s boss, other «higher ups» is encouraged when a problem occurs, not DENIED. Kristen should be trained to verify information with account holders. And if Ronnie is to be «face» of Bank of American 110 Garvey Avenue in Monterey Park, then he needs some training too. He needs to be sensitive and responsive to the customer’s needs, and stop it with the «take or leave it «
customer service he practices. To you Bank of America– without us customers, what you have is a nice piece of real estate, some furnishings, and a bunch of computers,
EDIT 10/​05/​2015
I returned to this branch on Saturday October 3^rd, and I am happy to say this account is CLOSED. Yes Ronnie, with your «take it or leave it» style of customer service, we have chosen to leave it. I really wanted to tell you to kiss my ass, but I did not, out of respect for the other customers. There were ladies, children, and older folks. My girl still has two credit cards and a
checking account here, and I will work on her to get those closed too. She has already agreed to close one of the credit card accounts, just waiting for the bill, get balance to zero, and close.
I will make it my business, no my fucking crusade to influence her to entirely stop doing business with this sorry excuse for a bank.

This is a terrible branch! As a BofA customer of many yrs, this is by far the worst experience we’ve ever had. We called in to the branch to ask about picking up foreign currency. The person who picked up was very unprofessional. My wife called, and the person who picked up only spoke Chinese, so my wife got me on the line. First thing I asked was, do you speak English? She said yes, and she apologized and explained in Chinese that it was her daughter who picked up initially. I was confused, but proceeded to say I wanted to pick up foreign currency in English. She was utterly confused and not sure what I was saying, so I asked if I called BofA. She said yes, and that she can connect me with someone else who would be able to better assist me. WTF, she didn’t understand anything I was saying! She put me on hold, and then hung up on me. I called back, and this time, someone else picked up, without saying anything, and hung up on me again. WTF! What kind of crappy ass customer service is BofA running here? Not only is this branch busy, without a lot of staff, but they’re not the friendliest either. It’s understandable to be busy, but at least treat your customers with a bit of respect and class. BofA, you are not a shit bank, so don’t act like one.

After 5pm and there are 10 people in line and only two tellers. This will be the last time I come to this branch. By far the worst service and the manager just stands and watches. Thank goodness for Jacky making the experience good once you get helped. There are to personal bankers that are just sitting there. They should be trained to help when it gets busy. Just awful!

Only 2 tellars.15 min I’m in line… Still no help
Then MEILYN YEAH! :-) she took responsibility and was genuinely sorry.
I watching one person counter money for more than 10 minutes I’m not really sure why but this b of a needs to clearly mark their business section cuz I was standing in line for 5 minutes where it says business and then I realize its in another door way two
people snake me when I said excuse me I was in front of you in line they like we don’t care… really polite. And that’s something the front person walking around or a bank manager should have taken care of or the tell her I was standing in front of she should have said she’s been in line for 5 minutes she’s going to be serviced before you but yet I’m still standing here in line.

I went and used their atm machines today. I’ve been in only once years back and it was always a busy location just like it was today. It’s right on Garvey and centrally located in the heart of Monterey Park next to shops. Parking is okay as people tend to come in and leave constantly. Make sure to go at a time other than lunch or past 3pm on weekdays etc to avoid lines and crazy traffic.

I am here in a Monday afternoon. Line is super long and nobody cares to open up a new teller. Not enough staff and nothing is getting done. Next time, go to other branches.

Waiting in line for over an hour, when the line wasn’t even that long. They only had two people working the line and one was working the deposit box line while the other was working the small business line too. I felt like I was at WalMart! Worst experience ever!!!

This is the slowest bank I’ve ever been to! I have been in line with 26 other people for 28 minutes and still have several in front of us. There are only 2 tellers working and they won’t open an additional window.

Not my favorite Bank Of America. My mom comes here and I’ve tried convincing her to switch to Wells Fargo, but she remains a loyal BofA customer. If it weren’t for my dad, I think she would have switched accounts already.
Anyhow… You will always wait in a line here. Doesn’t matter what time of day, they are always busy and the parking lot. Foegetaboutit! People backing out all willy nilly. Dodging people walkin out of the place in either a Sunday stroller pace or the occasional bat outta hell. Also, customer service might be a little hit or miss. I’ve had some instances where the woman at the check in table goes above and beyond to answer my question before seeing one of the «bankers» that sit at the desks. On one instance in particular I overheard one of the managers respond rather rudely to one of the employees who was merely asking a question for a customer. Conclusion? After a couple wack experiences, my mom has learned to go to a different location. Phew!

Besides tellers able to speak Cantonese or Mandarin to support the area Chinese residents, there’s only 3 tellers on a Saturday and 2 that actually support the residential line! WTF the wait is so long

I swear this BOA is never not busy. There’s always a line for the ATM and insane lines inside the branch. It is nice that they have a bilingual staff here to accommodate their giant Chinese clientele base.

Personal banker name: Jae Zhang Please do not do any business with her
I deposited $ 900 cash into ATM, but the ATM receipt only showed $ 300. I’m very confused about it, and then I walk into the bank after I check in I’m waiting about 1 hours to have a personal banker to help me with it. The personal banker name is Jae Zhang. After I told her this issue she did not say any word but just dial a number and ask me to talk someone over the phone, she did not look at me and walk away and then when we finished fail a claim over the phone she come back. Then we ask her questions she give us a attitude and very impatiently said «didn’t I told you before?» This is extremely very very very bad service. I waited an hour to have someone assists and explain to me about the process, not just to give me attitude and ask me to call myself. I get treated very well when open account but when come back for Servise I get treated like a trash. Her name is Jae Zhang please do not do any business with her and I already file a compliant with the bank about her.

This bank has 10 windows but only open 3 windows on a busy day. I had to wait in line for 30 minutes before speaking to a teller. This is ridiculous and I will not be using this bank in the future.

I am a former employee of Bank of America of over 14 years. I am a long-​time customer since 1993. I recently had my wallet stolen, contacted the 800-​number to block my card was given the advice to order a card by phone or walk-​in and obtain a temporary card.
I had no problems replacing other cards or my drivers license I walked into the branch and was informed that branch manager Tina Peng would not accept my temporary DMV or a secondary photo ID as an exception in order to issue me a temporary Debit Card. Her associate was willing to validate me as a long time and loyal customer. Ms. Peng offered no other solutions… it was as cut and dry as her final «no.»
Ms. Peng used her authority as a «branch manager» and instructed the associate to come out and tell me to read the temporary ID from the DMV and remind me that I cannot be used as a form of identification. I had another form of ID. SHE WOULD NOT MAKE AN EXCEPTION AND HURRIED OFF TO A CONFERENCE. Having her associate come out and deliver such a condescending message is unprofessional and unbecoming of an «assistant vice president,» branch manager. I am a former Assistant Vice President with BofA and always thought out-​of-​the-​box for my clients/​associates without putting the organization at risk. Ms. Peng needs to embrace the company’s core values by «Doing the right thing» The associate assisting me offered a great solution of requesting my card to be expressed mailed to me.
Lastly she could’ve come out herself and speak to me. If I didn’t not have multiple accounts with my family I would’ve closed all accounts.

Super fast great service. Cantonese and mandarin language speakers to help you as well. Thank you for my banking needs!

This is my domicile branch, but haven’t been inside for years. The remodel is modern, as is at most banks. The service is good, but the teller line was ridiculously long. Best time to come is right at opening, not mid afternoon. All branch personnel and customers are asians. Felt like I was in China with all the mandarin spoken around me. The other customers stared at as to say, why are you speaking English in here. I felt like a foreigner in my country. Amusing nonetheless.

Though they try to treat you nice, the line and the wait is definitely way too long compare to the other banks. Sorry I gotta give you guys a low rating, but when you have so many counter and only three bankers handling so many customers in line, you tend to not get such a good review.

Super loved this one because, I was helped right away!
There were SO MANY people both workers and customer alike! The line was very long but there were many people at the window as well. I was so happy because 2 people tried to help me here!
BUT OVERALL the reason why I was here was because they did CURRENCY EXCHANGE!
Not a 5? No one picked up, there was no direct line to someone which I thought was weird, it made me think that it was close. Luckily I went because I did my exchange here PLUS there was no transaction fee if its under $ 1000! YES! And they sell it for the same going price as CIX ! Thrilled & Ecstatic!

I came here in the middle of a Thursday afternoon. As I entered, a confused-​looking man awkwardly blocked my way just so he could greet me and ask what I wanted to do. I’m afraid I shot him a «DUH» look as I said, «Oh, I just want to deposit my check.» He said, «Oh, okay!» and pointed toward the line of two people.
As always, the pen at the deposit slip counter was very nice. However, the wait was not. There were only three tellers available to everyone in line, but three others just sitting or talking with one another (It may have been important, but the line was getting longer by the minute!). With nothing else to do, I just observed each transaction from afar. One lady was trying to withdraw money, and I overheard her saying that she had never had an issue before. It took them forever to give her her cash, poor lady. She was there before I got in line and there after my transaction. The other two transactions were just so darn slow, as well.
When it was finally my turn, the teller didn’t even prompt me to swipe my card! And after I gave her my deposit slip and check, another teller gave her a bunch of 100’s and she just did her own mini-​transaction WHILE I was still waiting for her! Oh, the audacity of that girl! What usually is a one-​minute transaction took two minutes, and although that shouldn’t be a big deal, it really was, because I had waited in line for much longer than usual, too!
And where’s the diversity at this bank?! Almost everybody is Asian and middle-​aged. Where are the younger folks for customers such as myself?
The only good thing about this bank is its «waiting area,» which has several couch seats and a television.
Other than that… Worst and slowest BoA I have been to.